Mimotek

No product or refund since November last year. Refusing to provide refund evidence.
Avoid at all costs!

I would strongly recommend that you avoid using this company. I placed an order for a tablet on the 9th November and was informed on the 16th Nov that the item has been dispatched. Then 3 days later I was informed they were struck by Covid and has to close for 2 weeks. At this point I looked at reviews on this company which were shocking. I had no idea if the product I had ordered was new or used.
I went back to the product description on the item I ordered on their website to see if I could see a graded listing but nothing was shown. Though looking at the reviews I was still not confident I'd purchased a new item.
I then received an email from Mimotec staying my order was with the Royal Mail for delivery and was provided with a tracking number. A week later the Royal Mail tracking number said they had not yet received the package from Mimotec. How they can blame the Royal Mail for delays when they have not dispatched the item is beyond me.
I subsequently received the package and which I returned back to them unopened.
I have sent numerous emails and left messages but with no response from them.
Fortunately. I paid by credit card and have raised this as a dispute. I've also reported them to trading standards.
I know That I will receive an automated response from them blaming covid and Royal Mail for the delays in delivering items. I can honestly say I've ordered numerous items from various companies and have not experienced any delays either at Christmas or any other time during this covid experience so this is an extremely weak excuse.

DO NOT USE THIS COMPANY! The worst online shopping experience i have ever had in my life! I ordered computer parts from these guys expecting them to be brand new and sealed items as it didn't state on the website that they were second hand. When they arrived they was in a tatty box with little to no protection which i was expecting for incredibly expensive computer parts. I could also tell instantly they were all in a used condition which was not stated on the website. I then realise that the motherboard they sent me was completely different to the one they advertised for me which i bought and then to top it off even if i did want to keep the items they sent me there was screws missing so i wouldn't have been able to put the parts in my computer anyway. I have since sent the items back but its been a week and So far there is no sign of my refund being proccessed even though i can see that my return has reached them from my parcel tracking. Also when you email them they don't reply or just take ages to respond with very unhelpful responses. This whole website is shocking and unbelievably dodgy. I am 100% sure that they are scamming people! DO NOT BUY ANYTHING FROM THIS WEBSITE!

MimoTEK implements an unclear return policy that is full of discrepancies and tends to confuse customers at the first glance.

I purchased a £650 second-hand phone from them. The phone did come as described and nothing was wrong with the item. I barely even breathed on the thing and wanted to return it but was refused by a representative called Matt (Matthew Luke Colombo) who seemed very dismissive and barely helpful. One might even say downright rude.

He refused my request to return the item because it has been used and was very happy to condescend to me about Consumer Law. Upon a look at their returns policy, it does state that there is a "usage reduction" from the refund if an item is returned used.

I contacted them regarding this and they then tell me that it only applies to returns under warranty/faulty goods, which was NEVER specified in their returns policy. When I gave a lengthy reply disputing this and how it can confuse customers, I didn't receive any response back. How professional.

I proceeded to report the business to Competition and Markets Authority. I also resold the phone on eBay and got my money back with a little profit.

UPDATE: If the convoluted returns policy wasn't enough, MimoTEK is also involved in a classic whitewashing style of removing negative feedbacks about their company.

Weeks after the order, I was auto-invited to write a review of them on Trustpilot. I gave a review verbatim to this one, and no more than a week later it was reported for removal by MimoTEK for "Violating Guidelines." I looked upon others' negative reviews and noticed the same thing done, be it lengthy and detailed or short and summarized, they were all reported for removal.

On top of that, I also made an interesting discovery that I cannot log back into my account I made on their website. It seems they weren't too happy with the review I left on Trustpilot, but at least they did their job for me.

UPDATE 2: After sending the Trustpilot support team a message with verification and a month long wait, my review has been reinstated back online. If your Trustpilot review has been reported by MimoTEK for removal, send the Trustpilot support team a screenshot of your order invoice from MimoTEK and they should reinstate it.