Mimotek

Cancelled my payment ( according to the bank), I tried contacting them by telephone ( not working) SMS ( no response) and email ( no response) to try and sort out a payment. Then they started sending messages threatening legal action, so I raised a new order and paid this and told them this. Hopefully I'll never deal with them again. Goods are fine but not worth the hassle of dealing with them, other suppliers sell similar goods.

I ordered a "new" Samsung galaxy A51 in prism crush white for my daughter's birthday, I just received an old ex-display model in black nearly 3 weeks after I ordered it!. With an old charger in an unsealed box, clearly not "new" even if you happen to look at the "What is Graded" part of their website to find out that they are a company that only deals in Graded goods. Calling such an Item "new" is erring on the fringes of Miss selling. I have requested a return with a full refund and will see what the company do. I will also be writing to trading standards about this company, avoid them at all costs.

ALL items are open box items. This is written in the terms and conditions (point 6), but no where else on the website or on the product description. So when I opened my phone, it all looked fine until I turned it over and the back is heavily scratched, I called to ask for a refund and this is where the fun began. Because their shopping cart is basic, there is no option for a separate billing and delivery address. So, if like me, you had the phone delivered to your work address and you typed in the name of the company, they class it as Business to Business Purchase and it gets invoiced to the company. Therefore you have very limited recourse to return it. Distance selling regulations do NOT apply.
BEWARE!

Avoid! I have bought Samsung Galaxy 20 Note Ultra on 1st of December. I have been promised to get it up to 7 days. After 5 days I get information that they have delays, so I tried to contact them. No respond (phone line does not work). I decided to cancel my order 7th of Dec. I received sms that they precess refund and it will take 7-10 working days. After 10 days I sent them email asking about my refund. They reply asking me to wait up to 14 days. Today is 14 days. I haven't received my money. O have received email that they are closed from 21st Dec till 4th Jan. I spent £750 and now I don't know if I ever will get it back. Please, don't buy from them!

DO NOT buy from this company as they don't deliver that which is advertised at the point-of-sale. Customer care is non existent, they don't answer the phone nor emails and I wouldn't trust them to give me my money back. Consequently, I have bought a phone with the wrong accessories to charge it and headphones with the wrong connection which means that it would have been cheaper to buy a new phone from a reputable dealer. If I could have written a review with zero star rating I would have. I'm contacting Trading Standards and going to pursue redress through the small claims court.

Avoid this $#*!ty company. They come in different names selling different products from electronics to jetski engines. Wish I had seen reviews before being such an idiot and wiring money. That's what happens I guess when you really need something and just hope for the best. Not in this world no more always remember people are pieces of $#*!s and dont give a crap about you. This $#*!hole indonesia country can burn itself stealing money. How about you go work for a change bunch of scam artists avoid anything with the name mimotek or anything else they call themselves in the future. I would sure love to fly to that address and beat the crap out of all of em. They even sent me proof of legal documents and licenses claiming they were legit. Pricks

Avoid like the plague!
I purchased an Iphone 11 on 12th December. I was then sent an email on the 15th telling me it was posted with Royal Mail 24 hour tracked/signed for. I then received a text message on 20th saying my order had been cancelled and I would be refunded. They do not answer the phone or emails and now the website states they are closed until 4th January. I have opened a dispute with my credit card to recover my money!

Ordered a Samsung S10e white but received a black model instead.
I notified Mimotek on 30rh April to inform them of their mistake which I thought would be simple to rectify.
Tried to call but no answer, so raised a ticket which is supposed to be answered in 48 hours.
It is now 15th May and I am still waiting for a response as advised.
I have sent several follow up emails offering two straightforward options:
1) Exchange my black phone for the white one i ordered, or
2) I return the phone for a full refund
Simples! But still no response.
Their customer service is non-existent, communication zero and concern for their reputation lamentable.
I wish I had seen these reviews before and dealt with a professional and reputable company.
In the absence of any response I seem to have no other option but to take further action.

Poor at every aspect, sales, communication, customer services, and still haven't deliver outstanding item.
Raising tickets every time you wish to communicate with them, rather than enter additionally info or having option to respond slows process further.

So I ordered a Samsung tab a 2019 10.1 and for the first few weeks we weren't kept up to date with the status of our order even though it was expected to arrive within a week. Eventually we were told many times that our order was delayed due to the virus and the royal mail not being able to pick our item up. Eventually the tablet arrived but had paint covering the model number and IMEI number. Eventually the paint came off revealing a large scratch on the bottom of the tablet. It was a bit strange but other than that it works flawlessly. I'm not sending it back because I'm not waiting another month for a replacement so I'll just get a case... So if you are wondering why they aren't keeping you updated stay patient they will send it out eventually

I was a bit unsure whether to order from here because a few of their reviews online were reported by themselves i. E. they tried to delete them. However at that point in time, there wasnt much online about them (theres loads more reviews now) so I thought I'd give it a go because they have a UK address and are registered at Companies House. I wish I had never bothered. I never received my phone and there was no communication from them. At this point they had an online tracker function on their website that said it was delayed but they've since removed this tracker from their website. Tried calling and answer phone saying due to Covid no staff so raise a ticket. I did this and eventually received an email saying they would refund me but that was a week ago and they still havent. It's now been more than a month since I ordered the phone and I cant order a new one until I get the refund. I really wish I had not ordered from here.

I placed an order on a Thursday that was due to be delivered the following Wednesday. The day the item was due to be delivered, I received an email telling me that there was a delay getting the item posted and that it would be posted the following Tuesday. On the Monday I was told the item would be collected by Royal Mail on the Friday and then on the Wednesday I was told that the item wasn't actually in stock and it would take several more weeks before it would come in. I immediately cancelled the order at this time and requested a full refund, which they told me could take up to 14 days to process! 14 days! Yet they were able to take the money from my credit card instantly! It has now been nine days and still absolutely no sign of the refund. UPDATE: The money eventually hit my account 19 days later!

AVOID THESE SHYSTERS AT ALL COSTS!