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MilanooReviews 895

2.2
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Milanoo Reviews Summary

The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.

This summary is generated by AI, based on text from customer reviews

service
114
value
112
shipping
116
returns
82
quality
113
This company does not typically respond to reviews
Texas
4 reviews
17 helpful votes
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I was very disappointed in the size description and return policy.DO NOT believe what's written, always check from the english version because their french version is so lame.
I don't think I'll order again on this site...

Date of experience: October 21, 2014
France
1 review
4 helpful votes
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Take care if you have a return you will not be paid even with an accepted RMA.
It cost me 25€ to return my dress back in china, and i was never paid back.
So 59€ of dress + 25 to return back, it cost me 84€ for nothing.
I can get you all needed information to proof what i am saying.

An advice, do not order on this site.

Date of experience: October 20, 2014
Norway
1 review
2 helpful votes
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I bought four items from Milanoo (mobile suits), the items were amazing and much better than i thought ( i was quite sceptical at first). The packaging is superb and mind blowing shipping time ( 4 days to Norway). Customers service were very helpful too. All in all Milanoo and the pushes get 5 stars in my book.

Date of experience: October 19, 2014
GB
1 review
4 helpful votes
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From a UK buyer
October 20, 2014

From a UK buyer. Goods sent were broken and faulty and the dresses were really poor quality. Contacted their customer services department to at least return the faulty broken items... no reply. When I finally get a response they tell me it's too late to return the goods. It's only too late as they never replied and then could not even find my order on their system.
After sending e-mail after e-mail... waiting for a reply - they then wanted to offer me a credit note as a gesture of goodwill... guess what since this e-mail no one will respond back to me.
Awful company, poor if not broken goods and very bad customer service. NEVER AGAIN!

Date of experience: October 19, 2014
India
1 review
1 helpful vote
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I has a wonderful shopping experience with this website. Milanoo not only has a wonderful collection of clothing, shoes and accessories but the quality is great. I got my order with 20 days and I had no issues with it.

Date of experience: October 13, 2014
Spain
1 review
0 helpful votes
Follow Cristina G.
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I really like this page, it's nice and easy to order, people treat me super well.

Date of experience: October 10, 2014
Texas
1 review
5 helpful votes
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It was really great (: Excellent customer service, any questions I had were answered. I got my Konata lucky star summer cosplay outfit. Delivery was fast and milanoo Is so nice they sent me a thank you card^-^

Date of experience: October 3, 2014
Slovenia
1 review
1 helpful vote
Follow Klavdija V.
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The bodycon dress i received is really nice, and very good quality! And the postage was very fast =)

Date of experience: September 30, 2014
Romania
1 review
3 helpful votes
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I'm very glad I chose Milanoo shopping. S products are quality, low prices and fast shipment I will repurchase

Date of experience: September 28, 2014
Italy
1 review
4 helpful votes
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I like this site because it has a great value for money, I am happy with the products I received. I will definitely order more! I recommend!

Date of experience: September 21, 2014
Texas
2 reviews
20 helpful votes
Follow R D.
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I have ordered at least ten clothing items from Milanoo in the past two months. I love their Lolita fashions. They have a good variety and their dresses are made with quality. I like that most of them are made with lining and sometimes they even include an unexpected bow to go with your dress. The con of Milanoo is that they state they don't offer an after sale service which is a big concern if you need to return something. I have been waiting to get a return authorization for almost a week now on a few nonfit items. I am thinking I won't get one. Close sizes are a gamble if you don't measure youself before ordering.

Date of experience: September 16, 2014
Colorado
2 reviews
5 helpful votes
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Do not order from this company! After I placed my order, the clothing (I found out later) would have taken one month before they would ship the vests to me. I called and rep told me to send info through email for a refund. It turns out that after 4 weeks they only refunded me $20 of the $90 I spent! They actually kept $70 of my money! I cannot get hold of them through phone calls since all my calls end up with busy signals, and my emails are pointless. Do not take a chance! They are not reputable so buy elsewhere! I have reported them to BBB.

Date of experience: September 12, 2014
Italy
1 review
0 helpful votes
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Lovely articles in their webpage! I have ordered some articles and was really pleased with them

Date of experience: September 12, 2014
France
2 reviews
1 helpful vote
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I'm really happy with this online store. They have affordable prices, gorgeous and unique items and they customer care is brilliant.

Date of experience: September 10, 2014
Romania
1 review
2 helpful votes
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Hello everyone!
September 7, 2014

Hello everyone! I've received the package very fast. I had no problems with them. The products are like in the images. I haven't unpleasant surprises, the items are in good condition. One word to describe the items: quality!

http://valentinabucur.blogspot.com/2014/09/order-from-milanoo.html

Date of experience: September 7, 2014
Belgium
3 reviews
9 helpful votes
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I love Milanoo, it's a great online shop with a looot of choice, and really mini prices!
I was really surprised by the fast delivery (1 week, instead of usually 3-4 weeks to Europe), and I must say that the quality of my overall is really great!

In one word, I totally recommend Milanoo.com and I will order again

Date of experience: September 5, 2014
Italy
1 review
0 helpful votes
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I just received my wigs I'm estatic and over my head for them *w*
Prices are reasonable and they came in pefect condition and well protected

Date of experience: September 2, 2014
Australia
1 review
6 helpful votes
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Photos are taken from other websites and they sell cheap knocked off bootleg figurines and Lolita costumes. The processing time would suggest that there is no stock and they send the request out to a sweat shop to knock it up. The quality is really hit or miss as China doesn't get the minimum acceptable quality idea. So if it's a low quality item you want such as plastic handbag and are happy to take a gamble etc then you may strike lucky. Don't trust the reviews as they only let the good ones through. I saw one that slipped through saying the item was crap but it had 5 stars! I wanted to cancel my order as soon as I found out the figures were bootleg but they refused and took 6 weeks to dispatch my order AFTER I tried to cancel it.
The Lolita blouses I bought lost half the buttons on the first wear and the material was so see through that you had to wear a vest and was unbreathable fabric, not best for Austealias heat. The figurines were terrible quality with paint drips all over the plastic, the stands wouldn't even fit with the figure.

Buttons fell off first wear (sewn on by a single stitch with a bundle of threads) and synthetic fabric VERY see through as you can see the box writing underneath the shirt here. Blouse was "s" and less than a size zero.
Date of experience: September 1, 2014
Germany
1 review
1 helpful vote
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I ordered for the first time at Milanoo.com and I'm really satisfied with my shopping experience. My order arrived fast and there where no problems with the customs. I ordered a pair of shoes, a necklace and a brushes set. All items have a good quality. Concerning the make up brushes set, there was a little smell after packing out, but it disappeared quickly. I got lots of compliments for the shoes and necklace, because of the unique design. Milanoo offers a variety of products, which are trendy and individual.

Date of experience: August 31, 2014
Poland
1 review
0 helpful votes
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Fashionable clothes inspired by the latest collections.
Fast shipping and excellent quality of the clothes make the shopping I go there often.
I would recommend anyone who loves fashion clothing.

Date of experience: August 31, 2014

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.


milanoo.com
Founded in 2008
Chengdu, Sichuan, China
+68