MilanooReviews 895

So, like everyone else. I was so nervous about ordering a dress online from overseas. There are so many horror stories out there! I went ahead and took the plunge and ordered a dress. A short white satin dress. Exactly the style I want in the picture. It took about a month and a half for the dress to arrive but I expected that because I paid extra for custom measurements (which were perfect by the way! Dress fits like a dream!). The fabric was a perfect ivory satin, nice high quality, and the sewing work is amazing! Anyone that orders a dress online and expects absolute fit perfection is dreaming. I need to do a few small alterations- The button clasp is too small for the two buttons at the top of the back of the dress, there's a tad too much tulle around my tummy, and the lace layer that hangs below the satin layer (made to look like a pretty lace edge to the satin) is a little too long- but these are all little tiny things any seamstress can fix for me. Overall the dress is very very well made, and very high quality! I'm absolutely thrilled! I didn't have to deal with customer service at all so I can't comment on that front. But just giving them measurements to make a dress for me was a flawless experience for me. I'd recommend it to others for sure!

For something that cost £10 to an extra charge of another £10 to be sent.

Hasn't arrived like it said it would, received and email to say 'you dress was to simple'
I think they mean ADDRESS.

Cant spell and clearly cant get an order right, if this doesn't arrive to me or be the item i expect, i'm going to freak!

I ordered a swimsuit on 2/1/15 it for a trip on 2/23/15 & it didn't arrive until 2/24/15! Why kind of customer service is that? They charged me almost 13.00 for shipping. They should be put out of business. I ordered a larger size under the advice of one of there reviews. I couldn't even get it over my knees let alone my hips! Im truly disappointed in both the product & customer service I will never order from milanoo ever again!

I ordered a cape from SNK from Milanoo. It was a month late even though it said it would take two weeks, it was made out of cheap felt and the symbol on the back was a fake leather decal, poorly cut and uncolored even though it was supposed to be blue, and sewn poorly. It also had to hole for the button so I couldn't even wear it! Unless you want something you can make yourself (though it would probably be better than what they made) for more money than it should be worth, STAY AWAY! I also got no receipt, they don't do refunds, and they use pictures from other sites.

Ordered three wigs from their site. All came just as pictured and fit well. Shipping was within two weeks which is pretty quick for out of the country. I will order from them again!

This online shop is great! You have a very big selection of different clothes for men and women. There are also costumes, shoes and clothing for special occasions like weddings & events. The shipping service is very fast as well :)"

The 4~5 star ratings on this scam website seem fake to me or people are just really blind. Milanoo uses fake pictures, writes fake reviews, and the quality of the clothes is just horrible (obviously). I would suggest reading multiple reviews on this website before purchasing any items and of course looking for youtube videos concerning this website to check if the items are really authentic (this method is very useful). I've had a recent issue using this method of research on Oasap and my clothes have not delivered after 29 days... very unfortunate but those things can't be helped. Buying items online from China is very risky especially if the customer service is complete crap... BE WARNED!

They didn't bother to put my order in a cardboard box. The Nendoroid and Figma I got were both knock-offs from China though they were advertised as legitimate on the website. Maybe I'll be lucky enough to get a refund. Bet I'll have to pay shipping all the way back to Shenzen, though.

Would be VERY nice for Milanoo not to hide their information about 'Customs and duties'

Gone to a lot of online stores to order internationally and I have NEVER had to deal with such huge fees added on after I have paid for everything.

They say that it was automatic that I would get charged these. When I asked Fedex about it, they said they had SIGNED for me to be charged.

SO here I had to pay for my packages, $20+ for shipping and handling on each. I get my packages, and a week later I get bills in the mail. $20 first one, the other 2 are slightly lower. So I had to pay pretty much DOUBLE what I had originally paid (and that includes S&H+full price of products. Which vary but were still high) And now I have no money left after all these taxes I didn't know were coming. Guess I have to wait till my next paycheck to enjoy a decent meal, and/or pay rent on time.

I ask them about this and it is my fault. No other place has put me through this.

I was asked more than 20 euros for customs charges without warning, in the end a purchase of 40 euros has left me for 80 euros. A complete scam.

I ordered 3 items and they all look really nice, the fabric was as expected, the shipping was really fast and I was satisfied with the products. The sizes I choose were right for me. I don't have any complaint.

Okay I know I shouldn't get worked up about this, but I literally just bought a Lolita skirt, blouse, and a few panniers and figured why not read some comments from what Milanoo's like, but after reading these comments I'm freaking out. I seriously want to cry because of how many bad ratings there are!

Milanoo is the best on line store, because I am always happy for shopping here. I bought dress from this store and it is very beautiful and well quality!

Milanoo is a mixed bag. You get great deals, but you get what you pay for. My orders are usually hit and miss. The sizing will either be perfect or too small. However, I continue to order from them and then return the incorrect items, or give them to someone else.

Customer service is ok. Not the best, but also not the worse. Order in bulk and use discount codes. That way it all evens out in the end.

This is the most horrible buying experience in my life: They sent the wrong sizes of shoes and of dresses, and they blamed on us in not asking for the right ones when we used their size tables. So they put woring size tables in the web, send wrong sizes, made us pay for the return and when they received the returned goods, they say that there are some articles that are not inside the returning box, so... we payed more for the shipment than for the goods that they say they haven't received.

IT'S A COMPLETE FRAUD!

I love this company!
I love their clothes, prices, high quality and they ship quite fast!
Thumbs up!

Awful customer service. I could never get into my account, staff were not helpful and constantly told me to "talk to someone else" and were never able to provide more information or get my order to me in a timely fashion. I was told I would receive my order in no more than 15 days and paid through the roof for expedited shipping. It has been 20 days and I still have not received my order. Do not recommend. What a disappointment.