MilanooReviews 895

I purchased a pair of shows from them. The shoes I received were not as shown in the picture. They were cheap looking and poorly made. I requested to be refunded and they refused to grant me my request. They wanted me to keep the item and they'd refund me 10 dollars. I've never experienced this with any online purchase. Do yourself a favor and never buy from this company. They should be shut down and fined for all that they'theyve done

I made the same mistake as some others. I should have done more serious research because Milanoo SUCKS! I had ordered an outfit to wear to a wedding. First off, they were asking for payment in sort of a demanding manner while they had already been paid (according to my bank.) I submitted precise measurements but when the item arrived, there was no way I (or anybody else) could wear it. There was too much wrong with it to mention (just about everything one could think of.) ALL the sizing was off, cutting and seams were crooked and way off, pants wouldn't stay up for the lack of a waistband and no-shape cut, huge armholes, etc. I can go on and on about this useless piece but I feel I have more pride then Milanoo... I am still in an almost daily 'battle' with them in order to be refunded since the beginning of July. I have submitted everything I could think of and honored all their requests (including a bunch of pictures clearly indicating the issues.) The outfit is a 100% disaster and now they're giving me the run-around like no other (and trying to wheel & deal like a used car sales pitch.) Out of concern for all of you who are considering purchasing from Milanoo... I HIGHLY RECOMMEND NOT DOING SO... BE GOOD TO YOURSELF AND STEER AWAY FROM THEM.! As of today 8/25... still no refund and they keep coming up with efforts to 'wiggle' their way out (wheeling and dealing like a used car pitch) and they keep repeating. It's like a freaking Ping-Pong game.

I ordered a lolita dress expecting it to come in 3 weeks, it took 2 months to arrive. I found the same exact dress on ebay for less money too. When I opened the package, there was no dress, but a large bodysuit thing made of cheap felt. What the heck? I looked online to find tons of horrid reviews and the only good ones were from those who created fake accounts. Their English was bad, so you can tell they were Chinese and worked for Milanoo. Also even on this website, you can see the fake reviews. They have bad English and have only written 1 review thus far because they are just making accounts to give themselves positive reviews. Any 5 star you see is fake. Never order from them again. I paid 200$ for a cheap onsie?

I ordered my wedding dress at Milanoo after reading satisfactory reviews. Not only it came way bigger than what they stated on their chart, but the top of my dress is completely haggard by some tortuous seams on its very front and, the worst: it's TORN! The edge of the fabric at the very front of my dress' top is completely torn and beyond repair. As an apology, Milanoo offered me USD20 as a refund for a TORN dress I paid USD180 for. Now I have no wedding dress at all!

Please note I live in the US and Ordered from the Lolita section of the shop. I ordered over $100 worth of products from the shop. The items we're a bit small so I returned them with the help of the nice customer service. After returning them I didn't get my full refund I got a bit less than half of what I spent (I do believe they only refunded me the cost of my shirt). Note that I returned everything the same way it came in the same packaging with everything inside, no seperate day deliverings. I returned them almost as soon as I got them so it wasn't past the return policy date. I tried it on and took it right of so there was no damage nor scent on the clothing so it was still within the rules of the return policy. If it wasn't for this refund fiasco I would recommend shopping on the site as I was happy with the pricing, and clothing. The sizing was only off by a little and a bigger size would have been perfect but due to not reviving my money for the return I would highly recommend not shopping there for that risk.

In May I ordered a swimsuit. I looked at the sizing chart specifically to make sure I ordered the proper size. It took about a month to get to my house therefore I received it in early June. When I opened up the package the quality of the fabric was OK. But when I tried on the two piece swimsuit it was nothing like that advertised. In addition to the bottom being undesirably small the top of this swimsuit was way to big!

I contacted a representative about getting my money back and they said it was nonreturnable because I tried it on and it was considered lingerie. After a month of talking to a representative I was given a coupon equivalent to the total of my order which was 25USD. But when I went to apply it to a order of my at the "courtesy" of Milanoo they put a restriction on it saying the price of my item had to be worth 25$ in order to use it. Therefore shipping was not covered and that can range from 5-25$ with this site. Ultimately they still tried to take more money from me than they already had. On top of all of that I am a first time customer and they did nothing but take my money and did little to accommodate for that.

DON'T ORDER FROM THIS WEBSITE! IT'S A SCAM!

Paid for items and three weeks later account still says awaiting payment confirmation, multiple emails and 'live chats' have no effect, have been told a response will be made to email within 24 hours yet still waiting. Have escalated through PayPal dispute centre, hoping purchase can be refund but no idea, I wish I had checked reviews first, as payment was made in US dollars (and I am in France) I did not know they were a hopeless Chinese company. DON'T WASTE YOUR MONEY

I must admit that I was a little nervous after a read some negative reviews from some former customers. But my daughter convinced me to take a chance and I'm so glad that I did. If I had to purchase this dress in the US I would have to pay hundreds more than what I did. Because of your amazing prices I'm able to have more than one dress which is exactly what I want. I love the fact that the zipper is on the side and hidden, when you have the dress on no one can tell how you were able to put it on. The dress fit me like a glove. I love the satin fabric and the Brush Train is the perfect length for the chapel that we are renewing our vows in. My absolute favorite part of the dress in the laze details on the front and the ones that are on the back on the dress are gorgeous. The entire dressed is most definitely professionally well-tailored. I can't wait to order my next dress.

Don't Waste your money. I purchased 4 bikinis and 2 wraps. I measured and purchased said items. They bottoms are so small they show everything. The wraps, which one size fit all, are super tight. When I contacted customer service, I spoke with Gary. He said he was sorry I could not return any item. That I should of known that these are China sizes not American sizes. No where on the website they instruct you that the sizes are different. I just wasted $200. Please ladies beware. Poor product and even poorer customer service. Buyer beware!