MilanooReviews 895

I ordered a dress for a wedding and paid extra to have custom made, when I received the dress it was not even close to my measurements. I had to have it tailored where she took in a total of 4 inches (2 inches per side) the neck cut down several inches, boning removed from the front. It was awful, thank goodness I have a great Taylor. I wasn't able to return as they said it was custom made and no returns on custom made which was bull. They just pulled one they thought would fit and sent it! Never order from here

I ordered a formal dress, and had it custom made. I paid extra to have them ship it 2 day rush. Cheaply made, quality was not good. It came from Hong Kong. It shipped late and it took them a month to ship it. I returned the package but they tried to tell me I could only get a partial refund. This company is horrible at customer service and there dresses are horrible. Warning to all. This company is fraudulent. Don't use them. It took me 5 months to get refunded.

I bought 9 dresses and 9 swimwear (bikini) sets. I am size 12 and I know asian sizes are made smaller so I made sure to buy LARGE in everything. Firstly, the bikinis: Three were ok but 6 were far too small in the top, not to mention looked cheap or the bottom was too small. I asked to return them but they said no because these are classed as lingerie.

Secondly the dresses: The first thing you will notice is all items are made of cheap nasty material that may be see through and the dresses will be far shorter than pictured. I could't even try on seven of the items as they were too small. I complained to Milanoo and they asjed for photos of all the dresses not fitting me! I told them how can I do this when they are too small to put on me! If you dare to complain that the fabric is cheap and nasty they will ask you to prove that is not what was advertised. How do I explain to them that no other company would supply such horrible cheap material? Now I am going to send all the items back but they will not refund me - they want to keep $15 for shipping or something. Do not buy from this unethical company.

DON'T BUY FROM THIS COMPANY. THEY DON'T GIVE YOU A RETURN ADDRESS IF YOU NEED TO RETURN WHAT YOU ORDERED. IT TAKES OVER 2 WEEKS TO GET WHAT YOU ORDERED AND THE SIZING IS WAY OFF MUCH SMALLER. THEY PROVIDE YOUWITH AN ADDRESS BUT IT'S NOT FOR RETURNS.

I made the big mistake of ordering my wedding dress from here. The first red flag was the bait and switch on a price. Showed me one from with a $20 off coupon and free shipping ($40) and as SOON as I hit pay through PayPal they upcharged me the $60. When contacted they were not helpful, rude and obviously didn't refund.
Now my wedding dress arrived within the time frame expected but it's definitely not a custom fit. It was suppose to be Ivory but is definitely white, white as a sheet of paper or my iPhone. So now I have a lot more into a dress then I expected and I have to have it custom dyed and alterations, all within the 42 days left before my wedding.
After contacting them again about color they once again were useless, told me I'm mistaken and it's Ivory. Disgusting customer service! I may even claim it through PayPal.

Rude, unprofessional, not worth the headache...

All items on site is "made to order" at an office in China, this is why it takes so long. I attempted to cancel my dresses because it was taking way too long for the shipment and customer service kept refusing to cancel and insisted they still ship it to me. This back and forth went on for 2 weeks and there was no reasoning with them.

They are horrible, horrible! Don't waste your time!

Stay away from this business! I ordered a prom dress for my daughter and sent her measurements. The dress arrived, but was a different color than ordered and the bodice was miles too big. On top of that the back of the dress looks like it was cut by a 3 year old in a jagged uneven manner. The return process HAS NOT BEEN EASY! We are still trying to get the return slip and have had to send different pictures of how the dress was not made to measurements 5 DIFFERENT TIMES! It's been 28 days of back and forth emails with no end in sight. POOR QUALITY, POOR WORKMANSHIP AND POOR CUSTOMER SERVICE.

I have seen the negative reviews for Milanoo but they really worked for me! I can honestly say that I would never have ordered from them if I had seen the reviews on this site. Thankfully I did not see the reviews until two days after I had ordered. We had ordered twenty dresses for all the girls in our extended family for a wedding. I frantically called them up (I found the right number by googling it. You need the china number not the UK number on their website) to try cancel the order but they told me that production had already begun and they could not cancel. I was very upset and told them I do not trust them and that they have a bad reputation but they were able to reassure me that the dresses would be good quality and correctly sized. To make a long story short the dresses came today and they are adorable. They fit really well. BTW the shipping took four days all the way from china! We are very happy.
One thing I would mention. We ordered an elegant simple dress. It could be they don't do as well with complicated ones that are full of ruffles and sequins.
Far di vos farshteyn Yiddish. I ch bin a yid un far unz hut es geven zayer gut.

I bought 4 dress from this site and I got what they selected for me. I never got what I ordered.
Chinese business practice at it's best! I found out later this is owned by Chinese company... then I found out I understood why I didn't get what I ordered! I usually stick to my countries website when ordering but this is the first time I ordered outside. When I first went to milanoo.com I saw the address for the contact details as London. This is where most of the customers get cheated!

I fell for Milanoo but had to return the item as it was of really bad quality. I made the mistake of accepting a coupon for compensation. Now I wanted to use the coupon for another order.
The coupon is not accepted as the new order contains items that are on sale. The customer service only sends me standard replies of "only allowed to use one coupon", it feels like it does not even understand the question. I feel like in a situation worthy of Kafka.

After reading this companies returns policy and other information I was confident in buying from them. I purchased 3 items, 2 clothing items were totally the wrong size although I used their size chart and checked my measurements, one of which was the wrong colour whilst the other was very thin and see-through. The 3rd item was a boxed figure which had been bashed and knocked about even though the box the order came in wasn’t. For over a month I tried to get this order fixed via return or exchange but they told me to keep it and give it to a friend or pay out further to return it with only a partial refund. I definitely wouldn’t use this site again. Although their site states 'Milanoo is not just an expert adviser on fashion and style; it is also your friend that can provide you with the sweetest and most timely service imaginable. It is the vocation of Milanoo to dress you Difference; thus, in turn, it will become your top fashion choice.' I felt they were unreliable and rude with no care or respect for their customers.

This order took so long, I thought it was lost. It's too late now for the event for which it was ordered, doesn't fit, and I'm being told that I should have looked at the size guide because the sizes aren't true to American sizes. OK -- can I have an address to return the blouse because this is a company that doesn't include an invoice with return instructions automatically. They now want a photo of me in the too small blouse? WTH?

I ordered 15 bikinis and a sweater from this website and out of the 15 bikinis, 1 did not fit, and another was completely unwearable. 6 of them I absolutely love. This site is very hit or miss, and if you're not willing to take the risk then I would suggest against buying from Milanoo. For the $250 I spent on my bikinis, I think it's worth it. I bought a one piece and a bikini top from VS for $170 and I wear my milanoo ones more. Also, the first order took about 6 weeks to arrive and the second one took a little over a week. I was charged $25 in duties for the second order, not sure why as I chose the same standard shipping.

I went to go order a custom size Naruto costume in for my 4 year old son. When I finally got it a month later. It measured out for a 12 year old! I demanded over and again for a refund till I opened a case over paypal. Also this website gave me a different address to return the item to and changed their address on paypal so my case could not be finished. The customer service were complete $#*!s telling me the measurements were my fault and that they weren't going to refund me due to my complaining. Uh. I was a seriously unsatisfied customer who had to beg and plead for my money back which I could got 90% back btw. I learned my lesson and decided EZ cosplay is worth the extra 40 bucks for fast and good quality cosplays. I beg you. Don't go here. Took me 3 months to get $#*! situated. Never ever again will I come back or tell others to shop here.

You might think the dresses are a good price and look nice?! NOT! Worst made dress ever and worst costumer service I have ever experienced. I gave them 6 weeks to complete a dress exchange because they sent me the wrong dress (not even my fault) and it took them 10 weeks! 10 weeks to complete my exchange. Needless to say... I was not able to be a part of my best friends wedding. Even after multiple phone calls, emails, ect nothing from them. When asked to just get money for a return... I received a NO. Fought and fought this company and nothing came from it. DONT WASTE YOUR TIME!