MilanooReviews 895

Spent $300 on a cosplay prop which was NOT as pictured. The one on their page was made of metal, the one they sent me was made of plastic. VERY poor quality, doesn't screw together like the one in the photos, and the wrap around the handle was coming off straight out of the box. I can't return it because it took so long to arrive at my address, I had left and gone to a different address, so by the time it was rerouted to my new place, the 14 day limit to ask for a refund had passed. So now I'm stuck with a $300 piece of sh*t. To add insult to injury, it is now available on their site for $160.

I've gotten many things from Milanoo. My prom dress came from there. Although I ordered a pretty peach color, they sent me red. I was livid. But it atleast matched my glasses, but it was still poor service. I've also ordered plenty of underwear from there. Alright quality, although some is itchy. I've also ordered a sweater from there. But it didn't come with a zipper, and the fabric was way off from what they advertised.
I also went to write a review for said sweater, but although I submitted it like a billion times, it didn't show up. So I think that if you write a bad review on an item, they'll take it down immediately.

I ordered a coat assuming it looked like the photo, at best some-what like the photo. It arrives and I try it on, doesn't remotely look like the photo. It takes SO much for me to return something, esp. Online. I request to return it, so far so good, and then they tell me to tell them when it arrives to them. Their excuse, "in case we are busy." WOW what a business. I already have to pay shipping and their bogus charge of a 15% "restocking fee." If I don't see my refund I will drag them on instagram.

Extremely nervous about buying online from abroad however when I googled wedding shoes, and fell in love with a pair from milanoo, I thought I'd risk it. I could afford to lose the £80 so took a risk. After around a month, they arrived. These are heels with a lot if fetal, and pearls all over. I was delighted to see that they were exactly as on the picture, and even more delighted that they fit... I cannot wait to wear these on my special day... I love them. To explain, I rarely buy clothes on line and only if easily returned... I'm 43 and love nice quality clothes so my expectations were low after mixed reviews but based on my experience, I felt it only fair to share.

I ordered some shoes from MILANOO and usually I look at the reviews before purchasing anything, well I figured since I've been having luck with the other websites, I would chance it... After ordering I realized my order was coming from overseas, I got a little concerned... long story short... I waited about a week and a half, I finally received my shoes and they were horrible, they looked like they were thrown together by a first grader and I had to make the buckle try to somehow stay on the show, I actually had to assemble the buckle and once I put the shoe on the sides of the shoe fell to the sides and made it
Look as if my very narrow feet were too big for the shoe, I have no idea what to do or what their return policy is!

I am happy with my purchase and they were very good communicating with me. I ordered a wedding dress and shoes and a couple of other things and the service was great. I am grateful for it all really. This is the second time i have ordered from them and that was good too.

Been ordering from Milanoo since 2011 and have always had a perfect experience. I mostly order sweet lolita dresses, accessories, and shoes from there. Everything comes in great quality, it comes on time or earlier than expected, and I always get compliments from friends and strangers alike.
The customer service is also quick, and helpful. Any questions I have always get answered. Since I've been with Milanoo for so long, they have also rewarded me with coupons, free accessories and other Milanoo merchandise.
Milanoo is the absolute best! And i wouldn't shop for lolita anywhere else! :)

Before buying a wedding dress for my daughter I asked if two alterations could be made to the dress. I even sent pictures of the changes and was guaranteed they could be made. After ordering and paying the problems began: first one of the changes could not be done. I accpted it even though it mean that the dress would not be exactly like my daughter wanted. The dress was ordered quickly after and I received it in about two weeks. After paying an appaling amount of money for the tax (but I was expecting it so its ok) to my profound regret my daughter was shocked. The dress came in wrong colour (white instead of ivory) and the other change had not been made. Milanoo never - EVER - mentioned anything about that change - the dress should be backless instead of having a back up around below the bust line. To make it even worse it would not close at the back. I took it to a seamstress who gave me an estimate of 120 euros to make it wearable.
After filing a complaint Milanoo first tried to make as if it had been my mistake, then acknowledge their mistake (after more than 1 week) and offered a discount coupon of US40 or a refund of US30. I considered this offer outrageous and did not accept it. My advice to you: DO NOT BUY ANYTHING FROM MILANOO. They will say anything to get you to order and then try to get away with not delivering what you asked for.

I ordered a grape colored dress and paid for expedited shipping. It still took a month 1/2 and he told me that I did not look at the color wheel. This is what I ordered. They are liars. Pay pal opened it back up after I made a report on them but they convinced me of closing the report so he could finish the dress and since I closed the case with pay pal I got screwed. He told me to send the dress back but did not give me a shipping label to send back free. Pay Pal told me to find out how much would it cost to ship and it was $100 more than the dress, so basically I was screwed. Do not buy anything from them! Hall