MilanooReviews 895

I bought a zelda dress from this website, the dress they sent me looked NOTHING like the picture, the colors didnt match, nothing about the dress I received looked like the dress in the picture they advertised. I'm fighting them for a refund but they keep replying saying I should keep the dress because the shipping will cost me more to return + restock fee. So basically they scammed me into wasting 200$ and told me im S. O. L. Getting my money back. Wish I saw these reviews sooner before I dealt with this myself because its VERY CLEAR I'm not the only person dealing with their shady customer service.

They sent me the wrong dress, which I waited almost a month to be delivered. And when I contacted them they asked for a picture of the dress which I sent, then they asked for a picture of the label on the bag in which the dress was delivered in, the picture was sent. The reply was someone is investigating the case and should get back to me in 3 day. I have not heard from them ever since. I keep sending them messages with no reply. VERY DISAPPOINTED! I WANT MY MONEY BACK.
And as a customer I have every right to get it back.

Please don't waste your time and money! Do not buy from Milanoo. I made a mistake of buying from them the Halloween Light Pink Lederhosen Costume last month and when it arrived, I noticed that the arm covers that were supposed to come with the costume were missing. I emailed them right away and was questioned that I didn't look through the package good enough. They insisted they packed them. But they were not in the package! I explained that I would need them to send me the arm covers and they said the supplier was out of stock so they cannot send me a replacement. Then of course I asked for a full refund since without the arm covers, the costume was incomplete. They refused to do so and insisted that I had to return the item and pay for the full return shipping which would cost more than the item itself. It totally didn't make any sense to me. I don't know why I would have to suffer from this situation which is completely not my fault. We went back and forth and they did not back down a bit but to offer me $2 USD COUPON! What a joke! That's the most ridiculous thing I have ever heard! UD$2 Coupon?! What makes them think I would ever purchase from Milanoo again? That's an insult! Please do not encourage this kind of customer service. Do not buy from them. It is impossible to return and you will only be stuck with it.

So, I ordered shoes for my wedding in September. I ordered royal blue flats with a little jewel on the front. I read the reviews on Milanoo AFTER I ordered and because of all of the horrible reviews, I got really nervous that I wouldn't receive my shoes on time, that they would be terrible quality, or they wouldn't fit. A lot of the reviews said Milanoo is just a scam. Well, I can honestly say they are not a scam. I got my shoes in the mail yesterday and they are PERFECT. The quality is great, the color is beautiful, and they fit perfectly. They are more beautiful in person than they are in pictures! The ONLY thing that was odd was the box looked a little smashed, but I honestly don't think that was Milanoo's fault. It was probably crushed a little during transit. Regardless, I am super relieved that my wedding shoes are gorgeous!

I wished I had read all the reviews before I made a purchase. I have been sending emails for the past 3 days to receive a return label, which they don't have available on-site nor do they have a contacting number. I get no response other than "A college will reply shortly " tf is that. I will not wear this cheap material dress Ever! I'd like my money back.
Yet they still charge a restocking fee nd still have to pay for postage... this site is a joke. Don't buy from them

Yu have been warned! As with any business all is good when things are going well but the real test is when things are not going as planned. I ordered an item which came after a month, in a size (ordered XL) that European size could only be described as S or "petite"
I have asked for a refund and returned the item paying the same amount as the item itself cost. (return was to China).

It is three months now and I stopped counting how many times I had to upload the proof of delivery, the pictures of the item, proof of sending it etc... not even mentioning the fact that they told me when I get the refund (if ever) then they take 15% off the money I paid

Mess, lack of respect towards the customer, gets the feel that some teenage kids setup a website to make some money but there is no customer care experience.

I have used many online services but this one is by far the worst.

The quality is cheap. And when I requested for a refund, there are all these extra steps just to get one. Not only that, they only give you 14 days of the date it was received and they have a huge delay in responding, therefore the refund is not acceptable. Finally got in contact with customer service and they gave me 2 ultimatums... either I return it and get 80% back of the money I spend and pay for the shipping fee, that's only if it was unused and intact with the tags on or don't return it and only get 20% back of my money. RIDICULOUS! This site is a scam. This taught me to buy clothes that are actually expensive on legit sites from now on. UNBELIEVABLE

This online shop is the worst I have ever experienced... I ordered a dress which was horrible and nothing like it looked on the picture. Of course they gave me a hard time to return my order... at the end of the day they offered me a RMA code but I would have to pay the shipping myself which is as expensive as the dress itself... I will never ever use this side again.

I always read return policies before I buy from companies, especially ordering from over seas.
No where does it state they will take 20% of the total cost of your item away from your refund. They ALREADY make you pay the return over seas shipping which is A LOT! They state all over their website and in their return policy, "Easy Returns, Easy Returns!" NOT EASY! Also the dress I ordered was listed as Burgundy color. When it arrived it was wine red! Not burgundy! They asked for a picture of the dress, before they told me how to return the dress! Then they proceeded to tell me they could offer me a partial refund, or I could go through with the returning of the dress loosing money on shipping back over seas and minus the 20% of the original sale. Worth it? - My advise! Don't shop with them!