MilanooReviews 895

Do NOT order from this website. I ordered a dress that was suppose to be slim fitting (which is a style of cut and sewing, NOT just making a dress smaller than it should be!) and I swear to you they sent me a green morph suit that they had cut into a dress and sewed a zipper on. It was so so bad. Clicked on the link in my email that was confirmation of shipping and ordering. Do not even have an ordered cataloged, so there is literally no record I even bought from their store, in order to get a refund! STAY AWAY AT ALL COSTS!

I ordered a faux leopard coat in early August and received a notice that it finally shipped on August 26. I attempted to track my package but the link sent me to a site that had Chinese characters and signs on it. I then found a link that put me in contact with the company. I got a recent reply back telling me that the product was from a foreign country and because I chose ground shipping it could take extra long. Well, today is September 13 and I have not received the package. I would never have used this company with the above knowledge. I highly recommend steering clear of their rip-off methods of dealing with customers. Kathleen V. Severna Park, MD

I attempted to purchase some heels from this website. The company charged my card. I never received confirmation of my purchase. I contacted the company stating that I did not receive a confirmation of my order. I sent the screenshot from my bank statement showing that they charged my account. The company kept asking for my purchase information when i clearly stated that I did not have any. I sent the item number, my information and nothing. They are continuously asking me for an order number to resolve my complaint even though I repeatedly stated the issue is that I have been charged and I do not have an order number. After 2 days, I just contacted my bank.

Do a favor and never order from these people. I received a coat that was expensive and it was rippped and the sizing was off.

I have been dealing with a customer service person who has laughed about this, goes round and round in circles having fun about it, and has told me that picture after picture needs to be sent because they do not trust their customers. The energy and frustration with all of this has been so upsetting. The person that I'm dealing with not let me talk to anyone else. He or she is an out right thief.

The items I bought from this site were very low quality though they asked a considerable price for them. Their return policy is almost nonexistent and requires the buyer to pay international return shipping and only offer an 80% refund. This is even when the error is on their part, not the buyer's. Their partial refunds are a joke. It's hardly anything compared to the price of the items.

They take payment straight away. Then they send you few emails telling you that there is a "quality problem" with the item. This carry on until the day the are suppose to send you the item... and voila'! The send you a final email saying they cannot send the item on time and if you would like to cancel the order.
Of course I do! And what about the refund?
They say they need time to refund "Paypal" account... paying by paypal takes minutes.
Strange how easily they asked me to pay extra to get the item quicker... and now I have to wait.
Horrible service.
Never had such a disgusting experience with an online shop.
Do not waste your time with them.
I

Previously, I made a review of that Milanoo was too fishy by asking me to send them a copy of debit card (although security number may covered) and ID card before shipping my order (which I did not do it and the shipping I believe then had not started) - and I suggest people to just go to other shopping online that does not required you to do that. To make a fair review, I have to tell you that I just received a full refund. I noted that the refund put in my bank account around a month after the order payment. They sent me email and tried to call me a few times, which went unnoticed during my busy time. I was too sad and already let it go because I thought I was scammed. I am grateful and learn my lesson to be wiser in shopping online. Hope they find a way out and seriously improved their policy, in light their intention to prevent fraud but without sounds so fraud-y themselves.