website thubmnail of Milanoo

MilanooReviews 895

2.2
How would you rate Milanoo?
grey star
grey star
grey star
grey star
grey star

Milanoo Reviews Summary

The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.

This summary is generated by AI, based on text from customer reviews

service
114
value
112
shipping
116
returns
82
quality
113
This company does not typically respond to reviews
North Carolina
2 reviews
3 helpful votes
Follow Barbara N.
Unfollow Barbara N.
Send Message
Share Review
Report Review

Worst scam EVER
January 10, 2018

This site is entirely a SCAM. DO NOT PURCHASE FROM THEM! They have extremely cheap products, shoes come smelling like glue and heals feel like they will fall off. In order to get $ back, you must pay a restocking fee. Nowhere on the site does it talk about a restocking fee for Shoes. It does for clothes, BUT not for shoes. They won't give you the RMA #, just to prolong the conversation. It's a complete scam! Each pair of shoes costs well over $50.

Date of experience: January 10, 2018
New Hampshire
1 review
6 helpful votes
Follow Judy M.
Unfollow Judy M.
Send Message
Share Review
Report Review

Buyer beware
January 4, 2018

They should be closed down. This is a scam. I ordered a flapper dress for new years eve on November 16th plenty of time I thought. It's now
January 4th and I have received nothing and their web site is so screwed up it's impossible to find anything. The company has hidden their tracks we'll so no one can contact them and if you do they just give you a run around answer. I hope people see these reviews before buying. Every review I've read is bad.

Date of experience: January 4, 2018
GB
1 review
0 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Send Message
Share Review
Report Review

Should be closed down!
January 3, 2018

Jacket ordered in plenty of time for Christmas. Site indicates a 3-7 day shipping period. Was emailed to say jacket had been dispatched on the 6th Dec. 17. Jacket was not received until 3rd Jan '18.The size is not the same as the measurements given for a medium and the collar is not big and fluffy like the picture. Now we have a jacket that is far too small. As it did not arrive in time to be given as a Christmas present another jacket had to be purchased to avoid disappointment. I tried to contact Milanoo several times but only received 1 response asking for the order number which I had given them on every email that I had sent. Shopping online with this company has been a terrible experience, one which I shall never ever repeat. I will make sure that I warn all my family and friends to avoid this site like the plague too!

Date of experience: January 3, 2018
Ohio
1 review
2 helpful votes
Follow Charlie R.
Unfollow Charlie R.
Send Message
Share Review
Report Review

Too small
December 19, 2017

Im a north American. I wear a large. I ordered extra large clothes. Apparently with this company x-large is medium sized. Cant fit into anything! Thanks for wasting my time and money! I will never order online again especially from this deceiving dishonest company! Took forever to get here too! Thanks again Milanoo! You suck!

Date of experience: December 19, 2017
Missouri
1 review
3 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Send Message
Share Review
Report Review

What I purchased was titled Faux Fur Coat Women Parka Coat Hoodie Oversized Brown Jacket- this item IS NOT a coat. This item is not how it appeared in the pictures whatsoever. It is soft, but it comes in One size. I am 125 lbs and 54 and this light sweater didnt even reach my wrists! But in the pictures before purchasing, it looks huge, baggy, and so cuddly. FALSE ADVERTISEMENT. When I had to put in a request to return (because they have to approve it) they advised me to sell it on my own to someone. YOU GOTTA BE KIDDING ME. Tons of sweaters out there, dont waste your money on this site. I will never use this site again. Oh and they dont allow you to give them a bad rating on the site for any item you purchased; the site will fail the submission when trying to get it to go through. How convenient! I hope theyre shut down soon.

Date of experience: December 9, 2017
GB
1 review
1 helpful vote
Follow Pauline P.
Unfollow Pauline P.
Send Message
Share Review
Report Review

I ordered a jacket for my daughter's birthday. The items took almost a month to arrive after having several items in the order cancelled because they were out of stock.
To cap it all off I was then charged an import duty on top before DHL would deliver the item.
The jacket was too small but I dare not return it because it will cost me to post it all the way back to China and another import duty on top.
Buy from a British company if at all possible, it is far easier!

Date of experience: December 4, 2017
California
1 review
2 helpful votes
Follow Katie Q.
Unfollow Katie Q.
Send Message
Share Review
Report Review

Buyer Beware
November 27, 2017

I purchased a coat that was suppose to be all wool. I used their size chart that was on the product page and according to said size chart it should have been plenty big enough. Close to a month later, after asking for tracking updates (they don't use USPS or anything else that's easily traceable) I finally get the coat only to have it smell awful and fit like a child sized coat. I've started the RMA process only to have them tell me I have to pay return shipping and they're deducting up to 20% of the purchase price from the return. They also neglected to give me an RMA number and stated without that they wouldn't issue a refund at all.

Date of experience: November 27, 2017
Germany
1 review
1 helpful vote
Follow Anna S.
Unfollow Anna S.
Send Message
Share Review
Report Review

I ordered 2 dresses (one was really expansive). The cheap one was okay, but the other. It was incredible ugly, not like it seemed on the photos. The size was not correct. ANd the worst thing is, that they will not transfer ou all your money, no, just 70%, if you are lucky. But after 3 months I still did nit get it, although I resent them the dress. THe communication is bad (you have to download the app to be able to make an reclamation!) and I am not sure if I will ever get my money back.

Date of experience: November 9, 2017
North Dakota
1 review
2 helpful votes
Follow Agata p.
Unfollow Agata p.
Send Message
Share Review
Report Review

I ordered Haloween costume 1 month ago and it still dis not arrive! They are not responding to my e- mails or write note that my order is on ots way from China and is in the transition! I requested money back and they ignored it! Horrible experience! A lot of mossleading facts
I am reporting them for money extraction and castomer scam!

Date of experience: November 6, 2017
Washington
1 review
2 helpful votes
Follow Jill K.
Unfollow Jill K.
Send Message
Share Review
Report Review

I ORDERED A HALLOWEEN COSTUME ON THE 15 OF OCTOBER AND IT WAS 7-15 DAY SHIPPING! I WAS CONCERNED WHY IT WASN'T HERE YET AND THEN I STARTED TO GET TICKED OFF! I GOT A EMAIL SAYING THAT IT WOULD BE HERE BEFORE THE 31ST OF OCTOBER NIGHT! I GOT HOME AND STILL WASN'T HERE! THANKS TO THIS WEBSITE I DIDN'T HAVE A COSTUME! I SPENT 32.00 DOLLARS ON THIS COSTUME. NOT RECOMMEND TO USE THIS WEBSITE! I WOULD DEFINITELY GIVE IT A ZERO IF I COULD!

Date of experience: November 1, 2017
Georgia
1 review
4 helpful votes
Follow JAMES T.
Unfollow JAMES T.
Send Message
Share Review
Report Review

$#*!
November 1, 2017

THIS PLACE IS A $#*!ING JOKE I ORDERED THINK ITS A US COMPANY LIKE ONE REVIEWER BELOW, $#*!ING CHINA P. O. S $#*! PLACE.
1ST JUST LIKE OTHER REVIEWER I ORDER 3 WEEKS AGO AND AS OF YESTERDAY 10-31-2017 $#*! STILL DIDN'T COME FOR MY KIDS, NOW I GET THESE WEAK $#*! EMAILS SAY IT WAS OUT OF OUR CONTROL, $#*!IN 50.00 FOR THIS $#*! HIGH $#*! SHIPPING $#*!ING UNREAL MAN, IM DOING CHARGEBACK FROM MY CC COMPANY. THIS THIS $#*! AS NERVE TO SAY IT SHOULD BE HERE TODAY, AREU $#*!IN SERIOUS!? RITA WANG $#*!IN KILL YOURSELF $#*!ING CHINK $#*! $#*!. AM INM NO RACIST...

THIS IS WHY YOU SHOP EARLY IN USA BRICK AND MORTAR STORE $#*! ONLINE.

SO MY REVIEW OF THIS PLACE IS I HOPE THE CHOKE ON A $#*!IN
$#*!-FILLED EGGROLL

Date of experience: November 1, 2017
North Dakota
1 review
3 helpful votes
Follow Mary V.
Unfollow Mary V.
Send Message
Share Review
Report Review

Extremely disappointed
October 31, 2017

I ordered the sweetheart tiered dress for mother of the bride, and when I received it it was the completely wrong color, wrong size and they shipped two dresses in a Fed Ex bag for one shirt - stating they had to ship that do to shipping costs. They were so wrinkled I would have needed to steam them prior to wearing. In addition, when I took them out of the box they smelled so terrible. I tried returning them and was given the run around and told to try and sell them locally. Will never ever purchase anything from them again, and would not recommend it to anyone.

Date of experience: October 31, 2017
California
1 review
3 helpful votes
Follow Paula M.
Unfollow Paula M.
Send Message
Share Review
Report Review

UNSATISFIED!
October 28, 2017

Costume took weeks and Was not the size ordered totally disappointed. Will tell friends and colleagues not to use Milanoo

Date of experience: October 28, 2017
GB
1 review
4 helpful votes
Follow Bri P.
Unfollow Bri P.
Send Message
Share Review
Report Review

Don't Use This Website!
October 26, 2017

I recently purchased a costume from this site, thinking it was a UK based website since it used pounds. But, I found out it was a CHINESE based website! Also, we had to pay a lot for shipping, only for us to have to pay more, and then realise it wouldn't arrive in time!

Definitely do NOT reccomend!

Date of experience: October 26, 2017
Italy
1 review
0 helpful votes
Follow Rebecca Z.
Unfollow Rebecca Z.
Send Message
Share Review
Report Review

Great shop
October 24, 2017

The quality of the cosplay costume I bought was amazing, the package came early and with 2 free gifts! Totally recommend!

Date of experience: October 24, 2017
Kansas
1 review
3 helpful votes
Follow Sara H.
Unfollow Sara H.
Send Message
Share Review
Report Review

Chose 6 day shipping for a dress for my birthday. Ordered on September 22nd. My birthday was on October 15th. My dress is still (as of October 21st) in transit. Tried to contact customer service about a refund for the shipping considering I paid almost as much for that as I did for the dress and was denied. Do not order from this site unless you have at least a month to wait for your item, and do not bother paying more for quicker shipping. Still haven't received the dress I ordered so I cannot comment on the quality of the product, but it would have to be made of $#*!in diamonds to be worth the wait and what I had to pay to get another dress last minute.

Date of experience: October 21, 2017
Brazil
1 review
0 helpful votes
Follow Edna A.
Unfollow Edna A.
Send Message
Share Review
Report Review

Só tenho o que agradecer ao site Milanoo pelo meu vestido, a qualidade, a perfeição nas cotura e nos acabamentos impressiona, valeu cada centavo que paguei, amei o meu vestido. Muito, muito muito obrigada por tudo.

Date of experience: October 19, 2017
GB
1 review
1 helpful vote
Follow Helen B.
Unfollow Helen B.
Send Message
Share Review
Report Review

I ordered a coat that came in a wrong size because Chinese XL size is like S/M European size. The coat was also of a very bad quality. The return process is very inconvenient and $#*!ed as you would think with all the modern software and technology. They use European models to hide the identity of their company as well. The product presented online is far from what you will get in reality. They also refused to refund full price because, as they explained, they have to pay for their expenses! Still in the process of battling my money back... DON'T GET INVOLVED, RUBBISH COMPANY!

Date of experience: October 18, 2017
Germany
1 review
4 helpful votes
Follow Katrin W.
Unfollow Katrin W.
Send Message
Share Review
Report Review

Shoes ordered where a bad size. Too narrow in the tip but too wide in the back. The smell they emitted was awfully chemical. No real return policy. 20 Euro for shipping and postage to return has to be paid by the customer. So another 20 Euro. They also don't refund the full amount but take a minimum of 20% off.

So just DONT ORDER ANYTHING!

Date of experience: October 17, 2017
Arizona
1 review
1 helpful vote
Follow SKies K.
Unfollow SKies K.
Send Message
Share Review
Report Review

SCAM!
October 12, 2017

I ordered a Halloweem costume on September 7th 2017 and the order was to have been shipped in 5-7 days. It's October 12th and I have received 4 emails saying it would be delayed, The first was on September 25th, then October 2nd, 6th, and 10th saying that it was a Chinese Holiday and then asking if I needed it by October 31st. I managed to navigate their screwy website after the first email to respond that I needed it by Oct 20th. They IMMEDIATELY charged me $259 on September 9th but to date I have received nothing but poorly-worded emails. This is clearly a scam and I hope someone will learn from my costly mistake. --Not Costumed in Tucson, AZ

Date of experience: October 12, 2017

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.


milanoo.com
Founded in 2008
Chengdu, Sichuan, China
+68