From a UK buyer. Goods sent were broken and faulty and the dresses were really poor quality. Contacted their customer services department to at least return the faulty broken items... no reply. When I finally get a response they tell me it's too late to return the goods. It's only too late as they never replied and then could not even find my order on their system.
After sending e-mail after e-mail... waiting for a reply - they then wanted to offer me a credit note as a gesture of goodwill... guess what since this e-mail no one will respond back to me.
Awful company, poor if not broken goods and very bad customer service. NEVER AGAIN!