MetroMile

Some things have gone well, but if you don't drive for a week or two you will get a warning because the receiver needs a signal to keep working. If not they will fine you everyday! Also rates are going through the roof. Most other insurance is a better price now without the pay per mile limitations of this one... Started at 30$ a month for the car with 7 cents a mile and now is 79$ and 16 cents a mile. Adds up real fast as in over 250$ last month with our second vehicle. We can go weeks without driving and its still not worth it anymore...May have been because they were bought out by another company last year. That's about when the rate hikes started...

I was without collision and comprehension for over a year without my knowledge! "They are email based and are low on staff and don't make outbound calls" according to Liz, Clayton and Jennifer. Apparently they only have to notify you once about this CarCo inspection that you must do or they revoke your coverage. You'd think after a year without this coverage someone would call you to remind you, you need to get your car inspected or they'll revoke coverage! Kind of important! Just paid $4,000 out of pocket… $#*! you metromile and $#*! your employees! I'll make sure you get no more customers. Also, shout out to the other ppl who have gone though the same thing I did. According to Liz and Clayton, this has happened to many of their customers. Maybe do something about it you idiots.

I had Metromile for about 3 years. This month they increased both my monthly and per mile rate by more than 45%. No claims, no violations, same car and drivers.

I am trying to cancel but the link at chat would not work and the customer service agent just cut off my call. So customer service is just as good as their rates.

I am moving to Progressive.

Stay far away from this company. Jennifer Silva, one of the claims adjusters there is absolutely terrible to deal with. She has the worst customer service I have ever experienced. She sounds like a 12 year old on the phone and gives uneducated responses. She clearly doesnt know how to do her job.

Two cars insured. One cars devicr keeps losing connection. They send threatening emails to charge user. And repeatedly asked him to disconnect and reconnect device.
Customer service not available on weekends or after hours on weekdays.
In in office hours, the 1800 has a tape saying we cannot take your call

In short, faulty device, user needs to work on it, why they sit in luxury charging you for it maintaining their 9-5 hours. And even in that time, they can refuse to take your call. And never respond by emails.

The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

I hate Agero, your cheap-out roadside assistance subcontractor. They lost many contracts with local vendors who provide more prompt service. I hate that I cannot reach a customer service rep anymore directly. Don't palm me off on chatbox...it's ridiculous and ineffective. God forbid I need help beyond a flat tire or battery charge. You are cheaper because I am frugal with my mileage and drive carefully. I am therefore low risk and save you money, but you need to revisit your lapse in service. Am seriously considering leaving you soon...Lemonade didn t do me any favors.

What made me finally decide to leave MetroMile was the one time I needed roadside assistance. I kept getting the runaround with the ETA of the tow truck, and I had to wait in Arizona heat for 2 1/2 hours before I gave up and left my car! The final ETA was nonexistent because they said the tow truck company wasn't answering their phone calls now. Makes me wonder if they even ordered a tow truck?

Poor communication, and worse customer service. Continually raised rates, and cancelled me after 1 year, claiming they had requested a photo of odometer reading, which they had not requested. I never filed any claims.
THIS IS A SCAM... STAY A WAY!

I have never in my life waited on hold so long. A car insured by Metro Mile hit my car and I have been waiting on hold for THREE!@#$% HOURS AND COUNTING (I've been number 4 in the queue for probably the past hour). I went on their website and it was really hard to fill out a claim... I'm not even sure if it actually worked... it asked for the same info over and over. It was weird. Then I tried contacting them and it appeared that they have an email form but once you fill it out with your contact info and message it won't allow you to send it and just tries to suggest links to click on for your answer. I hate them so much right now.

Had one incident while under their coverage. Customer service team and adjusters did not answer phones, constantly interupted and read from scripts. They did not give usable responses on the small chance they did give responses. One agent constantly interupted while I was speaking and raised his voice.

I can not get ahold of my claims adjuster; therefore, I can not get my car fixed. She never answers my phone calls or emails me back on the update of the claim. I also tried changing my adjuster but Metro Mile said I can not do that until the claim is settled. Every time I call my car insurance they state that they can not transfer my call to the supervisor, and I can not get ahold of any high chair to help me with my claim.

I have no tickets, no accidents, etc. Yet in the 3 years I've used metromile for auto insurance, my rate has DOUBLED. I'm driving the same miles on average yet paying almost twice for them. They do this to get you…. Your rate is low at first and it seems fantastic. Then they slowly raise it claiming some reason that has nothing to do with your driving. Now its at the point where I'd rather switch to a company where I don't have to worry about miles and can have a steady, budget-able rate. With this company, if you take ONE trip out of the norm in a month, your bill will shoot up like $50.

I've had Metromile for about 3 years now. At about $30-35 per month, I've saved hundreds of dollars. Just a few days after getting this insurance, a big dog ran in front of my car causing over $1000 damage. (The dog lived, happily) Metromile took care of it all and I had a small deductible to pay. They were fast and professional. I cannot imagine now going back to 'regular' car insurance. Metromile is perfect for drivers who don't rack up a lot of mileage. And I love how I can go onto my account and see exactly where I went on any particular day and where my car is parked now. Also, in the event something happens to me while driving, they can see just where I am... or at least where my car is! I drive a 2007 car so I don't have all the new technology.

I have been with Metromile since May 2017. Now, I have not had any accident while insured thru them but I was super satisfied by the rate per month. I used to pay $160+ a month but now I pay about $70! It truly is an ideal insurance for people like me who don't drive often. Only reason I gave a 4 stars is because their communication for roadside assistance need work. I waited 1.5 hrs just to have a the primary tow truck never calling us to locate us and secondary tow truck come get my car in 15 mins.

Price: This really can't be beat if you're a low mileage commuter, and if the price savings gets even better with multiple cars under 1 policy.

Tech: Being able to get car diagnostics, location, etc. on your phone is all very helpful and useful.

Overall: I've been a customer for almost a year now, and I haven't had any issues. I will say that I'm a little abnormal of a customer as I have not had any accidents or events that required their customer service yet, but I would imagine they would do a decent job here. If you're a clean, low mileage driver with not a lot of abnormalities this is a great policy!

After 4 years with this company they decided to not renew my policy b/c I missed the deadline to send them "information" they needed to assess me being a risk... lol They requested about 15 items (including photos of every side of my car, vin number, license and other items they most obviously already had with me being a customer for so long. Anyway I missed 3 or 4 items and when I found out I promptly sent it but it was after the "deadline" so they refused to renew my policy... This is how the get rid of customers legally.

Coincidentally I used their vendor to fix my glass right before this "audit" happened and they did a shoddy job of not only installing damaged glass but also damaging a very expensive carseat.

Buyer be aware

I don't drive much anymore as I am retired and can't drive at night anymore. My car is 3 years old and only has 7,000 miles on it. Uber has made getting around easier, but I still like having my own car.

It's getting expensive though, especially since Geico was charging me $3,000 per year! I heard that Metromile offers insurance for low mileage drivers and called them for a quote. It's true! The sales person on the phone was very kind and patient, and my new policy is only $1,300 per year. I am saving $1,700 per year! Definitely worth checking out if you don't drive that much.

I had a legal name change and have contacted customer care SIX times. I've waited 30+ minutes and only once was my call answered. The gentleman was not friendly at all and accidentally deleted my data twice after spending many minutes providing all of my information. Additionally, we found out that even though both my partner and myself had spoke to Metromile when we moved to our new address A YEAR AGO, our new address was never saved and we've been paying $9/month more than we should have been which is over $100 extra than we should have been. The customer service agent refused to put in a request for my overpayments for the last year. He then tried to make me feel sorry for him by saying he has been working over time and is actually in the sales department and Metromile has expanded so much that they cannot keep up with the customer service. Extremely poor business practices.