Pissed off user A.

Two cars insured. One cars devicr keeps losing connection. They send threatening emails to charge user. And repeatedly asked him to disconnect and reconnect device.
Customer service not available on weekends or after hours on weekdays.
In in office hours, the 1800 has a tape saying we cannot take your call

In short, faulty device, user needs to work on it, why they sit in luxury charging you for it maintaining their 9-5 hours. And even in that time, they can refuse to take your call. And never respond by emails.