What made me finally decide to leave MetroMile was the one time I needed roadside assistance. I kept getting the runaround with the ETA of the tow truck, and I had to wait in Arizona heat for 2 1/2 hours before I gave up and left my car! The final ETA was nonexistent because they said the tow truck company wasn't answering their phone calls now. Makes me wonder if they even ordered a tow truck?