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Metisu has a rating of 2.3 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Metisu most frequently mention customer service, poor quality, and return policy problems. Metisu ranks 1684th among Women's Clothing sites.
No positive highlights yet
Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
I am in shock that a company like this still exists. Dress is nothing like in the picture. BTW... all their photos look like they are stock images.
Also, if a dress doesn't fit or feels to big, you have to return it to China and pay for shipping.
Take note.
Also, check out the other review from the reviewer below. It's for another shady company from China. Probably the same people.
Can I give these thieves 0 stars?
Dear Bea, thanks for your comments, we are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.
There is no customer service. A customer service representative "will usually get back to you in a couple of hours"... this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.
Hi Joan, we have located your order. We received 2 emails from you and replied to you in a timely manner. Your order has been cancelled and refunded. We are sorry we didn't bring you a good experience. But we are sure we have made our best to fulfill your request. We will continue making effort to better service. Sincerely
This is the worst boutique to buy anything. Absolute waste of money! The products no where resemble what is shown in the picture. I had my eyes on an absolute gorgeous dress, and when the order came, it was hideous. It's made of cheap quality material and I looked like a clown. No one should ever buy from this website, ever!
Hi Priya, Thanks for taking your time to leave us a review. We are sorry to hear that this dress doesn't meet your expectation. Thanks for bringing this to our attention. We apologize we didn't cater your needs this time. Please rest assured that return and exchange is available in 30 days. If you don't like it, feel free to contact us by email support@metisu.com. For return or exchange. We really want to help you solve this problem and look forward to hearing from you soon! Best wishes
Please note: even the stock reply is misleading! It is not at all evident on the website that returns are to China or that the company is based there- have a look for yourself. The only company address is a UK address in London. Their supposed screen shot does not exist. They intentionally hide that you will end up paying a fortune to return. My order number is *******. They even asked me if I'd maybe want to give items as gifts because on their own admission return is expensive!
Hello Jennifer,
Thank you for your reply.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " We have send you an email with the attachment of the screen shot of the policy. You can also find the information here: https://www.metisu.com/help/shopping-faq. Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That's why we offer you the shipping address as you requested as well. Thank you for providing us with the tracking number of the return parcel. We will keep an eye out for it and make the refund as soon as we receive your return parcel.
Should you have any questions, please feel free to let us know anytime. You are welcome to contact us by email: support@metisu.com. Have a good day!
Sincerely
Absolute scam- do NOT buy from this company! They fail to disclose that the cost to return is pay to ship items via tracked mail to CHINA! Absolutely ridiculous. Items are poor quality, cheap fabrics and not what you think they are going to be like from the pictures on the website. This is not an ethical business.
Edit
If you order something that does not fit and want to return it, it's impossible to return their clothes. Most online clothing stores enable access to a return receipt mailing label but with Metisu you have to send them a message and wait for days/weeks before they reply.
Also, you have to ship it back to China which is actually more expensive than the dresses. I don't have a problem with the quality but their sizing is off. Their clothes run very small. I won't ever order from them again.
Dear Ekta,
We are sorry to hear that. We always respond to our customers within 24 hours (Excluding weekend). Return is easy. We are willing to help you make an exchange or just return for refund if you need. As you know, the customer needs to bear the return shipping fee if there is no quality problems according to our Return&Exchange Policy. We appreciate it if you would like to provide some supporting pictures to show the measurements if there is any problems so that we could assist you further. As we did not find any order under your name in our system, would you like to let us know your order number or registered email address so that we could check for you? Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
Jumpsuit I ordered was not true to size, way too small, bad quality and overpriced. Return is not possible, shipping cost more than actual jumpsuit. Items looks good on the pictures, but prepare to be disappointed when you will get it. I am not recommending to have a deal with Métisu
Dear Yelena, thanks for bring this to our attention. We are sorry to hear that jumpsuit doesn't fit you. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.
I wish I would've listened to all the reviews I read because they are true. The measurements, quality and customer service is awful. The fabric stinks, I swear it smelt like fish when I opened the package. It's cheaply made and basically impossible to return anything, You have to email them multiple times in hopes that they respond and give you the address to mail it back, and then you also have to pay for shipping to CHINA! Which is not cheap. Do NOT shop here.
Dear Maria,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We are willing to help you return for refund if you want because it is our customer’s right. In regards to the emails back and forth, we just want to learn more about the issue and try best to help you solve any problems you may have. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we will make the refund for you as soon as we receive your return parcel. In order to assist you further, would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and hope to hearing from you.
Sincerely
The quality of the cloth and dress isnt worth it for the price paid. I have tried so many websites but this brand and industry just doesnt give it. Shipping it back is so expensive since the location to ship back is China which would be a 15$ shipping for a 50$ dress, i am just letting my dress be with me but this is for future buyers
I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of the dresses were obviously for people of short status. The waste came under my breast. I called and told them about the disappointment and was told I would have to pay a large amount of money to return them and that I would not be able to get a refund. I was so disappointed but I WILL NOT PURCHASE FROM THEM AND YOU SHOULD NOT WASTE YOUR TIME AND MONEY!
1. Terribly made. Dresses look really nice in the pictures but in real life, terrible quality!
2. Customer service won't budge to help you out in any positive way!
3. $$$ Returns are very expensive, China is where you ship back. Look at reviews here and yes, it is highly probable you wont see any refund ever!
4. Quality issues do not matter, they do NOTHING!
5. PayPal resolution does not care even when items are not as described (issues w/ quality) so, you are at a loss of $ and time!
6. Scam/Fraud company in my opinion.
6,. I should have read reviews on here!
Dear Lisa,
We are sorry to hear that.
We tried to locate your order by the name, but cannot find anything. Could you please provide us with your order number so that we can help you track your order? Your cooperation is appreciated.
We really want to help you solve any problems and look forward to hearing from you!
It's taken me nearly a full month and 4 angry emails to have them finally PROCESS AND SHIP the package. When I got fed up and told them to just cancel my order, that's when they finally decided to ship it out (Even when I told them explicitly to cancel the order). Terrible customer service somewhere in China. Do not buy from Metisu.
Hello Monica,
We are deeply sorry for your inconvenience about the delay of your order. We upgraded the shipping method of your order to Express Shipping FOR FREE for you as ccompensation. We are always following up on your order and cancelled the apricot dress upon receiving your email. However, before your email was received, the black dress was shipped out. We are sorry that we are unable to cancel it becasuse it is in transit to its destination. Your understanding is highly appreciated.
If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
Terrible. I need to return 4 items because the quality was poor and the shipping costs more than the dresses. You have to return to China... they won't pay or refund. So upset.
Dear Kerry, Thanks for taking your time and leaving us a review. We are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. We are sorry you are charged so much for the return shipping fee. But according to our experience, that it is not the normal case. Maybe you can choose another shipping company and a cost effective shipping method. Feel free to contact us by sending email to sales@metisu.com, we are happy to assist you in this issue. King regards.
I've read the reviews prior braving myself to place an order... It's the worse decision I've ever made. Should have trusted my gut feeling & acknowledged other reviews of the poor quality of the products & communication. I was keen to receive my order but stunned with disappointment of the poor quality & fit. The company did not respond to my message of wanting to refund the parcel. I'm stuck with 2 expensive dresses. Warning to all who wants to order from metisu... DON'T WASTE YOUR MONEY
Dear Jenni,
We are sorry to hear that. We double checked and did not receive the email from someone under name "Jenni Quan". We also replied to you under your another review for your email address so that we could assist you further but get no reply from you. We wonder if you sent to the correct email address: support@metisu.com or sales@metisu.com? Would you like to let us know your order number or registered email address so that we could assist you further?
We really want to help you solve this issue and look forward to hearing from you!
I will not be buying from Metisu again. And I will be reviewing Metisu on websites to tell others about the shipping. When I purchased the dresses, it said free shipping if my order was over 100. It did not say one way. It cost 70.75 to return the dresses that neither one fit. My order was 119 total. I was only offered a $17 refund. It is a horrible refund. But this is horrible company policy.
Also, the dresses were decent material, but did not fit. I carefully followed the chart and both dresses, different styles. Did not fit.
Hello Rosanna,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #143635 that you are referring to. Is that right? We wonder if you choose a cheapest shipping method? We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Please rest assured that we will make the refund of the 2 items for you as soon as we receive your return parcel.
Please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. “ Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If the order number we mentioned is not your email address, could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
Very disappointed never got my dresses. When i asked where is my parcel they said we have no idea. Waste of money. I will never do shopping with them again
Dear Kuljit, Thanks for your comment, we are sorry to cause any frustration. The shipping may be delayed due to backlogs in post office and they are not processing delivery in a timely manner. Would you mind telling us your order number so that we can help you check the status? Please don't worry, we will try our best to help you on this issue. Looking forward to hearing back from you. Feel free to contact us by sending email to sales@metisu.com. King regards.
This company has less than poor customer service. The dress I ordered was too small in the arm holes but the rest of the dress fit fine. After tons of delayed emails (it took them DAYS to reply to emails) they decided that they would not pay for return or exchange shipping because the problem was with me and not their dress!
They DO NOT have an American address, only one in China and they told me that I "didn't need to add tracking if it was too expensive" for me. Thats ANOTHER red flag - they will probably say they never received the dress back and avoid giving me a refund!
I will be reporting this company and placing reviews everywhere I can so that they are exposed for what they are.
Hello Christina,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own.” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Please kindly understand that this is just a suggestion. As you are the shipper, you can choose whatever shipping method you want. We respect your decision and assert your right. We have sent you an email about this issue. As we have sent you an email, if you need any further assistance, please feel free to contact us. You are welcome to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
AVOID AT ALL COST. The dresses I received are such "good" material that my son asked where I go the kite from. Cheap, cheap, cheap polyester that would be wasted on a kite, actually. And the customer needs to pay for return? To China? I have NEVER had such a bad experience buying online. Awful awful awful.
Hi Claudia,
We are deeply sorry for your inconvenience. Return&Exchange is available. If you are not 100% satisfied with your purchase, you can return your item for a refund or exchange for a different item within 30 days upon receipt. We are willing to help you return for refund. Please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. More information about Return&Exchange Policy is available on our website: https://www.metisu.com/help/return-exchange. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Very low quality products. The products smell very badly, like the clothes have been inside of a very humid warehouse. The fabrics are very cheap, I definitely paid a very high amount of money for the quality. I wanted to return one item at least but the shipping cost was almost equal to the price, hence not worth it and a waste.
Hello Julia,
We are sorry for your inconvenience about your order.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? Should you have any questions, please feel free to contact us by email: support@metisu.com.
We really want to solve this problem for you and hope to hear from you soon!
I ordered a dress and it came with a wrong size, I contacted the company to return and they tried to offer me 20% for next order but I can't wear it because it's too small so I have to return with my own cost but I never received a refund for it. They ignored my email after this, never heard from them again It was worst experience shopping I ever dealt with.
Hello Bicci T.,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
Could you please let us know your order number or registered e-mail address so that we can check if we have made the refund for you? We always send e-mails, have you provided a correct e-mail add in our system?
Please kindly understand that we will provide a satisfying solution for you if the size issue is a quality problem. That’s why we need you provide us with a supporting picture including the size of Bust, Waist, Hips and Hollow to floor for the item you received so that we can check if our warehouse sent the right size for you.
Besides, the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need. We repect your decision and will assist you further after whichever option you choose.
Last but not least, we have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. ” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. We are sorry for your inconvenience and hope to solve this issue for you. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
Buyer beware, company is from China and their products are sub-par to say the least! They are cheap fabrics, flammable, they smell like plastic, and their sizing wouldn't fit a Barbie doll! Beware all the "positive" ratings you may see! They are fake! This company is a scam and they have an F rating with the Better Business Bureau!
Hi Lori,
We are so sorry to hear that.
We often advise our customers choose size according to your measurement and size chart on our website (shoulder, bust, waist, hip size). If you have any questions on this matter, please send us the shoulder, bust, waist, hip size so that we can assist you further. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Poor quality for the price. Not worth taking the chance of it not fitting. To send back costs 30+ dollars. Just hoping I get my refund.
Hello Carol,
We apologize for the unpleasant shopping experience you have encountered.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. We also have customers from the US who choose USPS and customers from the UK who choose Royal Mail. Certainly, as you are the shipper, you can choose whatever shipping method you like.
We tried to locate your order by the name, but cannot find anything. Would you like to let us know your order number or registered email address so that we could assist you further on your refund? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend and holiday).
Spent $400. Order came nearly one month later with three items missing. Hassle to try to get authorization for return. And then I have to pay for return... nearly same cost as items. Do NOT buy from this company if you are based in the US.
Dear Customer,
We are sorry and surprised to hear that.
We also have lost of customers from the US and returning an item or items never cost as much as the item values. Besides, in order to let our customers receive the items as soon as possible, we sometimes ship the items out in separate packages. Concerning the missing items you mentioned, we wonder if your order was shipped out in a separate package? In order to learn more about this issue and help you solve this problem, would you like to let us know your order number or registered email address so that we could assist you further? Please rest assured that we will help you solve this problem as soon as possible. You are welcome to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Metisu is awful! The shipping took forever, which is fine, but the clothes were AWFUL. They didn't fit properly, were a very cheap material, and didn't look at all like the clothing in the pictures. When I asked for a refund, they said I had to pay for very high shipping to China, and that it wasn't worth it. Who does that?! If it's too cheap to be true, it's too cheap to be true. DO NOT BUY. I wasted $100 here.
Tip for consumers:
I wrote not applicable for returns because they make it so difficult for you, you can't even return!!!
Dear Sarah,
We apologize for the unpleasant shopping experience you have encountered.
As for the shipping time, the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time depends on the shipping method you choose. The shipping time of express shipping is 2-4 working days and standard shipping is 10-15 working days. More information about shipping time is available here: https://www.metisuboutique.com/help/shipping-handling
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website:"If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own." Would you like to let us know your order number or registered email addressso so that we could assist you further? We will appreciate it if you could provide us with a picture to show the quality problem as you mentioned. We are willing to help you solve any problems if there is. If you have any questions, please feel free to contact us by contact email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
The items I ordered did not fit the description that was given on the website. A midi dress was above the knee. They make it impossible to return. I went to the post office to return it and the postal worker said, "I wouldn't mail this if I were you. We see this all the time. They claim they never get your package and you never see a refund." It is a scam.
Dear Ann,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service.
Please kindly understand that declaring the value within 20 dollars on the package is just a suggestion for you to avoid being charged duty fee by customs. As you are the shipper, you can declare whatever you like. Please rest assured that we will keep an eye out for your return parcel with the shipping receipt you provided and will make the refund for you as soon as we receive your return parcel. We have sent you an email. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com
We really want to help you solve this problem and look forward to hearing from you.
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Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $60.
Dear Anabelle, Thanks for leaving a review. We are sorry to hear you are unsatisfied with your items. We can help you with return or exchange if you need. Please feel free to contact us by sending an email to support@metisu.com. We will try our best to help you work out a solution. Kind regards.