I ordered a dress with the thought that I might have problems, but it is beautiful, well made and fits perfectly. The tracking number allowed me to follow the package and within 3 weeks I had my item, looking exactly like it was pictured. If I had bought this at Neiman Marcus it would have been at least 500.00 dollars because the workmanship is so beautiful. I would order from the same designer in a heartbeat. Maybe other designers have problems that have been stated below.
Hello Carol,
We apologize for the unpleasant shopping experience you have encountered.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. We also have customers from the US who choose USPS and customers from the UK who choose Royal Mail. Certainly, as you are the shipper, you can choose whatever shipping method you like.
We tried to locate your order by the name, but cannot find anything. Would you like to let us know your order number or registered email address so that we could assist you further on your refund? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend and holiday).