Mercari

I tried to use this app because a friend recommended to use it to sale some of the products from my cleaning convenient store. At first, I thought it was easy to post items but later I found out that cheap and ignorant people will make ridiculous offers like how are you suppose to make money? On top of that, they can even suggest to remove your listings simply because is not the price they want, and at the end Mercari buyers made them remove many of my offers. Even though my prices were very competible, I really never sold anything in that app and I tried to complain via email or a live agent to address this inconvenience but it was impossible and very frustrating.
Also, I completely removed my adds there because I read on another review company that they do not pay their sellers.
I suggest Not to waste time on this app if you are a seller but if you are a cheap low baller prick buyer, is the best place to keep them busy.

Mercari is a scam for sellers! Do not sell on Mercari, if you do you will get screwed. I "sold" an autographed Football and the buyer didn't review the photos and caption of the item clearly and when he received the item he requested a return because he said the autographs were "not original". Which they are and the COA that I listed explained the signatures. Anyway, Mercari sided with him and didn't even ask for my side of the transaction! How do you undo a sale without speaking to both parties?

It cost me more than $300 loss.

Don't sell on Mercari is all I can say!

Any time someone offers you less & you won't accept their offer, they whine & sometimes become irrational - verbally abusive.
Who ever complains 1st... the other is automatically suspended.
It's a completely unfair business.
They take 10% of your money & over charge in shipping all to profit themselves.
If basic shipping starts at $4. But your PKG was $2.45 to ship... Mercari keeps the difference! If it's over the $4 your PKG is returned for more postage. Mercari sucks money from sellers & buyers that way!
It's hard to sell too because theirs to much for sale & no way to boost your listing without totally redoing it. Then you lose your likes & possibly them buying it!
It all around sucks!

Really great app if things go smoothly, the main issue is that if your tracking isn't scanned and it doesn't state it's been delivered, you can be left in limbo forever as the buyer can state it was never delivered. Also, if you misjudge your weight at time of drop-off for an item you sold. You have to; cancel the sale > change the weight of shipping > relist the item > have buyer pay for it again > and then you can ship it. It is a sure way to lose a buyer since it requires so many steps. It would be nice to have a function that can change weight regardless of it is shipped or not as issues can arrive for shipping; larger box required, more packaging protection, etc.

When I first started Mercari it was a decent and legit site. Now anyone can just come on, make some fake listings and get away with it. I will never shop Mercari again. Nor will I sell on this platform either. Was scammed for the first time by someone who supposedly made a completed sell but it was not legit. Then it takes forever to get ahold of customer service. And when it's on the weekend it's impossible so the 3 days you are supposed to have to rate or dispute just goes by. Never again. The seller sent me an empty tiny envelope when I ordered shoes.

This company astounds me with the most unhelpful, unprofessional, and complete ignorance when it comes to customer service.

I bought an item on Mercari about a week ago and the seller shipped the wrong item entirely. The price difference was very significant so I reached out to the seller and told him the issue. He immediately responded and stated it was his fault and he would refund my money to start the process through Mercari. The problem was, because of confirming with him, I started the return one day outside of the 3 day return policy. I asked Mercari to make an exception that the seller admitted the mistake and was willing to refund my money. Well 10 customer service reps and one supervisor later, they still absolutely refuse to allow me to start a refund. I showed proof of the conversation with the seller and they still would not budge on their decision.

Well Mercari, that's fine. You've forever lost a customer that incorrectly thought Mercari was a good alternative to eBay and others. I will refuse to ever use this trash company again and I will tell everyone I know and plenty of others who I don't know how horrendous they are when it comes to their customers.

DO NOT BUY OR SELL ON THIS APP!
That's the best advice I can give you.

This is site has unfair practice. The site has automated responses and does not resolve any issues. The site deletes listing stating the listing is stock photos (they must think I am a supermodel) when you email with facts about any issues the responses are all automated. They suspend your account for no reason often. So if you basically want headaches and to be harassed by the site by unfair claims and awful automated costumer service. Sign up for this app. They also keep your money for a long period of time before depositing in your bank account. I understand this is how they make profit from earning interest off of our money, but come on at least have real live people in customer service... Worst experience ever! BEWARE...

I spent over $108.11 buying a porcelain vase. I got the vase and it was broken in pieces! The seller, Agape Treasures, told me to file a return at Mercari after I complained. I took me 20 minutes to find out how to file a return. Mercari refused to do anything about it and simply said they are sorry! This is the worst buying experience. No one is this irresponsible. Ebay has a 30 days return policy and Amazon has an excellent policy. Mercari is the worst. Do not ever buy from this site because the seller and Mercari will not be responsible for your purchases. You are on your own!

If I could give this site no stars I would. It's a lie and a sham. There is no customer service team. They sabotaged my sale, cheated me out of shipping charges and then put on my profile false information to sabotage my seller profile. They say they are easy to get in touch with for customer support, they are not. They will not help you. They are not there to help you. When you choose "contact us" you are cycled back to the help FAQ page. I had to google search their support number and email. BARB, responded 7 hours later and was unable to tell me where to find basic information they must supply me. Going back to eBay and VERY sorry I tried this site at all. Never again.

Mercari are Useless and Thieves. On 12/8/20 i shipped out a Gameboy Advance worth $200. When buyer received the item he wanted to return it. Mercari send me a message to return the buyer his refund. By mistake I pressed the return refund and the buyer have not returned my item. I contacted Mercari and they still haven't resolved the matter nor have I received my money or item back. They have no consideration and no respect. If you ever come across a buyer by the name of Eric Gallagher dont sell to him. He's a Thieves and a liar.

Gave mercari a second chance. Deleted my account several years ago, but my other sites had slow sales. I sold some items on the app. I have $39 in my balance. Been trying for weeks to get my money and just close this account. 1st try i was told the bank info i put in was already in use! Then i tried 3 other bank accounts. I got the same error in each. Picture of error posted. Not sure what it means (i am as US seller). I emailed them and got a response 3 days later. Basically was told to delete and reinstall the app. That didn't work. Emailed again today. Feeling like i my have to file a complaint with the BBB.

Purchased a pair of jeans from seller with 5 stars who said she shipped next business day. A week went by, nothing. Contacted Mercari, nothing. Contacted Seller, nothing. Got an automated email saying I could cancel order, but if you cancel you can't rate seller ( in this case, horrible seller). So all ratings are fluff and Mercari does nothing to prevent this ridiculousness. This seller apparently does this all the time. Avoid Mercari like the plauge, especially "Fashionbabexo3".

I'm pretty sure Mercari is Italian for "Huge waste of time."

Beware of selling on this site! They will charge you shipping overage to make money. I meticulously weigh all my items prior to shipping and a 4 oz package was charged an additional $8.35 saying package weighed 1 lb 7 oz. They try to blame USPS but have no proof and when you call USPS they know nothing about it. I sell on multiple other reputable sites and know the exact shipping weight of my items. I am convinced this is one of their revenue streams as there is no recourse. Be smart and avoid this low class site for selling.

1) it's only good because they take lower percentage than Poshmark so you make a little more in sales
2) FOR BUYERS: the amount of counterfeit on this app is insane! Shopping for brands (Jordan sneakers or Designer) everything you see is probably fake. And they take forever to remove this stuff.
3) Sellers scamming you: the purpose of selling used items it to lower the cost a little or just to get rid of it. People are buying clothes off Amazon for $8 and listing it for $30 on this app. People are falling for this all the time! Mercari also doesn't remove these so make sure you look into everything you buy.