Menards

I go into Menards to help my parents load some drywall. I don't wear a mask like normal no one does in my small town. The store is in Effingham, Il. The employees are not even wearing the mask properly. As in on the neck or barley covering mouth and definitely not covering their nose. So we get our drywall and go to check out. The guy was super nice cracking jokes until a lady came up and asked if I had a mask. I said no then she said something and I asked her what? I couldn't hear her due to her mask. I then said no thank you cause by now I still had no clue what she said the second time. She threw a big fit turned back to the other 2 girls, one behind the counter by the exit doors. Demands the cashier not to proceed to check us out cause I'm not wearing a mask. They hold my parents stuff hostage. I said I'm not even buying anything and I'm not with them. (I'm in my own car) and I just came in to help load, so why would you hold their stuff hostage if you have a problem with me not wearing a mask. Like why wait until someone is checking out to even bother them? So I have to leave in order for my parents to get their items. There logic isn't there cause you let kids not wear masks who can get "Covid" and have your employees not wear them properly. You lost me and my family as a customer now for those 3 girls who wanted to be snobby about it instead of nicely asking me to leave. Guess Menards likes the Nazi police, that's exactly how those girls I'm sure who are "supervisors" acted.

Drove 45 minutes from jobsite. Bought 2 pine solid doors 28".
Get to jobsite to install them,.they are 24"! Took them back next morning, told manage the stickers on them say 27 13/16 (28") bet actual size is 24". Someone labeled them WRONG.
3 hours + of my time and gas, and he said he can exchange them but NO REBATE OR DISCOUNT fo THEIR SCREWUP?!?!?!?!?!? Asked for number to regional office, called while there and cannot speak to ANYONE! FILE COMPLAINT BY MAIL OR FAX?!?!?!?!?!?!?!?!?!?!
AMERICA SHOULD STOP BUYING THERE AND BOYCOT THEM AND WATCH THEM GO BANKRUPT AND SHUT DOWN. WORST STORE EVER.
I am a small business owner, I do Remodeling. The store was DALLAS PIKE, TEIDELPHIA WVA...
Will NEVER SHOP THERE AGAIN!

I needed to return and refund two items that I bought online from Menards. When the items arrived, it was immediately apparent that one of the items was defective, so I used Menards website to request an RMA and return shipping label. Jess V. in Menards Online Customer Service researched the purchase, and quickly facilitated my receipt of a FedEx Return Label. During the brief interim period between my request and my receipt of the return label, I discovered that the second item I had received was also defective. Both of the fragile items, Black Flag "bug zappers" had apparently been severely jarred during shipping. The tube in one of them was completely dark, and the tube in the other one flickered and buzzed. I replied to Jess V.'s email, requesting an amendment to the RMA, which would enable me to return both items with the label I had already received. Jess V. quickly accommodated my request to change the RMA, from 1 item to 2 items, so I could return both items in the original Menards shipping box, using the return label I had already received. I am very pleased with the excellent customer service provided by Jess V., and I will definitely buy from Menards whenever possible.

I'm a general contractor who spends at least $70,000 a year to be treated poorly by these employees, I was sold shingles that were not in stock, tried to flag down the forklift driver that ignored me twice, that was racing around on the forklift, finally got ahold of another forklift driver and he told me that the don't have the shingles, I told him the situation, and that driver said quote: you can go spend my money elsewhere, then tried to leave the lumberyard and the gate keeper wouldn't let me leave until I signed my paperwork on materials I didn't take,so I finally get back inside talked to the manager she got an attitude after I told her the situation, so I will definitely take my money elsewhere

Will NEVER shop here again, forced masks on my children, if we weren't picking up an item for an elderly family member, I wouldn't have spent a dime. Screw Menards.

When Menards came to my area, I had been a loyal Lowe's shopper. I checked out menards on several items, never seen any deals that I couldn't get at Lowe's. When they started the 11% rebate that kind of caught my attention. When I had a few projects to complete, I figured I could spend 1500-2000$ then get a couple hundred dollars to jump start my next project. Problem is, every time I spend 1500$ then send in my rebate coupons, I never get the dam rebate check! They act like it's no big deal, but to me it is. All this 11% promise is, a dam scam. They once told me they never received my receipt, then they tell me they sent it out, then the next time I call they tell me they don't have records of me qualifying for any rebates. It's a scam. Unless my mailman recognizes the envelope and is stealing it. If that is the cases, then they shouldn't send out an envelope that everyone that sees it knows what it is. I did get one once for like 12$, should have had one for 75$ weeks before getting the 12$ one. I sent in a 900$ receipt in may, and if I haven't gotten the rebate for that by now, I'm guessing I can kiss that 100$ rebate check goodbye as well

I've shopped menards several times and was told I could get an 11% rebate if I fill out and return their rebate form. This is a scam they out source this rebate to a company that does not fulfill there promo then if you even photocopy this form and eventually get someone to help u they say that it was lost misplaced or not received they assure u that they are taking care of this matter for u but only do so to satisfy your displeasure with this scam actually they don't even do this Guss what still no rebate this is not the place u should shop for any needs there are other places to shop Home Depot and lows are a lot more consumer friendly they don't lie to u to get u to shop their stores they both offer on the spot discounts and have many helpful employees on the floor to help u find what u need. Thanks menards but no thanks you lie Too and cheat your customers I'm good but I won't b setting foot in any of your stores under any circumstances ever and if u come up in conversation I will tell the truth your stores suck wish u could disappear like Kmart and toys r us u wouldn't b missed by me that's for shure

Why is this business still using 1950-ish turnstiles? As I walked through one at Menards recently it "stuck" as I was going through and stabbed me in the pubic bone. The pain was excruciating and went down my leg like a lightning bolt, also caused a very painful bruise. I reported it to the manager so they could fix it. He made me fill out an injury report. The next thing I know, I'm getting an insulting letter from their lawyers that basically said there is nothting wrong with their turnstiles and I'm obviously the one negligent (summarized, not exact wording). I didn't ASK for anything from them, yet they want to make sure I feel like an idiot so I won't dare try and sue them? Sheesh! So I began looking up this company and their history, turns out they have fought against (and lost) injury lawsuits that they were clearly at fault for (one older woman tripped over an employee-abandoned cart and lost seven teeth!). The founder is incredibly shady and they have more complaints/1 star reviews in the last year than almost any other big box store (mostly for nazi-ish mask enforcements and the refusal to allow children in their stores). I wouldn't have come here to leave a review was it not for the unsolicited, snarky letter I got from their rude lawyers. Menards FORCES their customers to walk through the turnstiles... why? I was forced to walk through one, it injured me and I then they insult me. Jerks.

We ordered counter tops twice, yes twice, wrong... even with templates that yes, we had to pay for.
Countertops came so warped we can hardly get them screwed in. Edges came different that how we ordered them, installation kit is missing items that we need. This was a horrible experience, and to top it off when we called in to complain and get the missing pieces, we were told that our countertops just couldn't have the edges we wanted. OK, well why weren't we told this when ordering! And that warped countertops, well they shouldn't have been we were told as they were just shipped. I DON'T CARE IF THEY AREN'T SUPPOSE TO BE, THEY ARE! Thanks for charging us an arm and leg for these horrible results that sent us, and not having any customer service on top of it all.

Ordered something and has taken 3 months and still not there. But they say it's coming. ( I guess by wagon.)

Order a kitchen cabinet's from the Livonia, Michigan store and the order was missing several items. One ordering the over the range cabinet it was discussed how unusual there was no microwave and therefore a longer height cabinet was required. Received a microwave cabinet so we had to return it to the store to get the correct cabinet. Another lower cabinet was a 3 bank of drawers, with all 3 a different size. It was missing the center drawer. Back to the store again. They then stated we were trying to get a free drawer. They were given the response of "why would we want a drawer with no cabinet". After going back and forth they finally gave us the missing drawer. Another cabinet had a pull trash with an interior drawer. This cabinet was missing all parts for the drawer. Another cabinet was a 90" tall pantry with 6 shelves. This was delivered open, missing the top, bottom, shelves and feet. So essentially it had 2 sides and the doors, but nothing else. We had ordered a large finish panel to cover the sides of the cabinets. The cabinet installer used this panel to construct a top and bottom, which costs us more installation fees. However the finish panel was 3/4" thick and the pantry back would have been 1/2" thick. And because the feet were missing there was no toe kick area, causing a large gap at the ceiling. Finally having enough we went back to the store where the Store Director, Mr. Beater. HE WOULD NOT GIVE US ANY REFUND OR REPLACE THE MISSING ITEMS. He told us to have the contractor uninstall the trash cabinet and pantry, return it and they would order replacements. Our response is "you want us to incur additional costs by having the installer uninstaller, return the items and wait for delivery to the store and have him reinstall them"? His response was yes. We were told by the manager that if they refunded all the items missing or damaged from orders then the store would go bankrupt.

I am writing this review about an employee named Maurice that works in the floor and carpet department. I went to meards in dolton on Thursday to purchase some some flooring and some other things for my bedroom. I had needed some help so ask asked an associate for some help she told me that it wasn't her department but should would get us some help and boi did she get us the best employee that works there! An associate named Maurice came to help us. Maurice was so pleasant to work with and his knowledge about the products that we were inquiring about he knew all about them, Maurice was very patient and his customer service was off the chain. Maurice was very attentive to our needs he even made suggestions about different products that we could try. Maurice said that he had been working for menards about a year and a half and his knowledge about the products and his customer service skills were off the chain. Maurice is definitely an asset to Menards and he should be recognized for his great customer service! I've been to menards on several occasions and have never recieved the exceptional service like I recieved from him! Maurice definitely needs to be a manager and he should be given a raise! I don't believe No one can top the service he gave that day. Kudos Maurice I hope you get a chance to see this review and because of you I will shop menards! Thank you! Nice meeting you.