• MayKool

MayKool

Overview

MayKool has a rating of 2.7 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MayKool most frequently mention customer service, tracking number, and false advertising problems. MayKool ranks 953rd among Women's Clothing sites.

  • Service
    32
  • Value
    27
  • Shipping
    30
  • Returns
    12
  • Quality
    26
20
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is by far the worst customer service I have ever experienced.
How would you rate MayKool?
Top Positive Review

“Party dress”

Regina S.
7/26/21

Love my dress omg. Ever turn it's a different color. It is a jewel for no jewelry is need. This dress came up as a club dress will see how it holds up at Club Liv in Miami in November.

Top Critical Review

“DON'T WASTE YOUR TIME OR MONEY!”

Jessica R.
4/16/20

It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.

Reviews (169)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user jessicar907
1 review
10 helpful votes
April 16th, 2020

It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.

Thumbnail of user brianh1789
1 review
0 helpful votes
May 11th, 2021

I tried this website out for the first time and what a disaster. I paid for expedited shipping and it was late. The material is cheap and looks nothing like the pictures. When I went to return the items, they don't provide shipping labels and you have to send to China. The shipping cost more than the purchase so I just kept the garbage because the customer service didn't speak English and kept repeating themselves when I tried to explain this. WASTE OF MONEY.

Tip for consumers:
Don’t. This is a total scam website.

Products used:
None. I bought three shirts and they look nothing like the pictures. They were super small and the thinnest material I’ve ever seen. It was a complete waste of money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayk16
May K. – MayKool Rep

Dear customer,

We explained that there was a processing time (Receiving time = Processing time + Shipping time). And you can the info on product's page.

You just want to get full refund without return package. According to postal shipping cost, it will be cheaper than your order.

According to our policy, we will provide a refund to you after receiving your return package. If you return it to us, you can contact us.

Thanks,
Maykool

Thumbnail of user blackn1
1 review
9 helpful votes
October 31st, 2013

I would be advised before purchasing from this site. It took 4 weeks to get the product I ordered. When I submitted customer service inquires through the site (the only way to contact customer service) I never received a response. Once I received the product it was not at all like the picture. I ordered the silver elephant costume which appears to be fury in reality it looks like a futuristic elephant from another dimension.

Thumbnail of user johaydaf
1 review
4 helpful votes
February 29th, 2020

I will never in my life order again from this place. I place a order on January 21st 2020 pay fro express chipping 3 days delivery! 02/29/20 I Still haven't received What I order. 1 month and 8 days no refund and no clothing. Smfh. Today I received a message saying my order have been shipped.
Please see photos so ya can see for ya self... This is the worse company ever...

Thumbnail of user mayk16
May K. – MayKool Rep

Sorry for inconvenience at first.

Due to COVID-19, it was delayed, we were at home and couldn't go to office. You contacted us, we replied email about it and notified the message that is "if you want to cancel it, please just reply email to us before it is shipped out". But we didn't get your cancellation before it was shipped out.

Thank you for your kind understanding and patience.

Thumbnail of user katl86
1 review
1 helpful vote
August 9th, 2020

I purchased a black off shoulder blouse with ridiculously thin and cheap fabric and stitching halfway through the back side like they sewed scraps of cloth together. Worse, they charged me for shipping and when the package came, they charged me again. NEVER AGAIN! Please shut down this business before they scam more people.

Thumbnail of user mayk16
May K. – MayKool Rep

Sorry for inconvenience.

You can see the item on product's page. The item was designed with the style, you can see the gray color image which can display it clearly than black one color.
If you want to return it, you can contact us to get RMA#.

About "they charged me again", you also replied your email about it. You can contact your local FedEx to confirm that it is customs tax or shipping fee. We also contact FedEx to check it. If they charged your shipping fee again, we will process it for you. Don't worry.

Thumbnail of user charlottem328
1 review
1 helpful vote
February 22nd, 2021

I ordered a white dress with a red rose overlay. It took a few weeks to get here and it was an absolute joke! It was way shorter than the one advertised, bigger measurements than advertised and looked like a smoke. It was supposed to A line and fitted in the waist. I talked to customer service and got an RMA to return the dress. Shipping was going to be $30 and then they decide if I could get a refund. I brought it back home. I am not spending that much when the dress was $50. I guess you get what you pay for.

Tip for consumers:
DON'T

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayk16
May K. – MayKool Rep

Hi Charlotte,

Sorry for inconvenience.

Item's detail size can match size chart of product's page. We can take photos of measuring item detail size. Normally there is 1-2cm (0.4-0.8") differences due to manual measurement.
You can sent your item's image of measuring item detail size to our customer service team who will check it.

If we sent wrong size, we will provide a better option to solve it for you.

Thanks,
Maykool

Thumbnail of user cd42
1 review
7 helpful votes
June 16th, 2014

Ordered a jumpsuit and it was not what I expected, the marital was shiny and looked as if it was a cat suit, no where in the description did it mention material but I assumed by the photo it was a cotton jumpsuit so I can not wear it unless it's Halloween. And it took forever to arrive

Thumbnail of user reginas312
1 review
0 helpful votes
July 26th, 2021

Love my dress omg. Ever turn it's a different color. It is a jewel for no jewelry is need. This dress came up as a club dress will see how it holds up at Club Liv in Miami in November.

Products used:
Club dress

Service
Value
Shipping
Quality
Thumbnail of user sarahm1117
1 review
2 helpful votes
January 9th, 2020

I bought 6 dresses for my wedding party. 3 large. An xxl, xl, and medium. They are ALL THE SAME SIZE. They are so thin and cheap made. I spent nearly $200.00 on these dresses that look like crap and won't fit all but 1 of my bridesmaids. Here's the catch. It'll cost almost the same to ship them back for a refund. I checked the sizing more than once. They are not true to size! None of the dresses have the size in them. There was a sticker on the pk. You can completely see through the dress. They are ridiculous. Completely caused me to distrust ordering online!

Thumbnail of user aprilk92
1 review
1 helpful vote
April 16th, 2020

The order took almost 3 weeks. After I paid for express shipping (3-5days) for$30.
I finally got my dress and bathing suit. The material is made out stretchy nylon. It doesn't fit right too big.

Tip for consumers:
Shop somewhere else

Products used:
0 stars. They are really hard to get ahold of. It took me figuring out where their email was to ask about my packages be they shipped it then a few more days before I got a tracking number. Mind you I paid $30 for express shipping. Which they can’t stand behind. They refuse to give me a refund. I will NEVER SHOP with maykool.

Thumbnail of user nikkim141
1 review
1 helpful vote
September 21st, 2020

Not going to lie, I bought a dress from this website from flicking through Google images after a couple of champagnes. The following day, I then googled and found some pretty iffy reviews and I was convinced my green sequin dress was sure to not turn up. To my surprise, the dress turned up, in great condition, fits perfectly and in good time! I love this dress. With being locked down in my home and missing people, I've been wearing this dress regularly to give me the smile i miss so much from seeing my loved ones!

Thumbnail of user abrielled1
1 review
0 helpful votes
April 25th, 2021
Verified purchase

Do not order from this site. I'm a dedicated online shopper and I've receive packages with no problem on a regular, however, I googled blue dresses and a dress that caught my eye from this site popped up so I ordered it express because it's for a special event I have coming up very soon. It says it was delivered Friday morning at 10:46am and I didn't receive anything. My door is open every morning with my screen door closed and I open my blinds to allow sunlight In. I was up making breakfast that morning for my kids before taking them to school at 12:40pm. There is NO way my package was delivered. DO NOT PUT YOUR TRUST INTO THIS SITE.

Tip for consumers:
Do not order from this site! If you do, you are taking a risk.

Products used:
Ordered a dress

Service
Shipping
Returns
Thumbnail of user mayk16
May K. – MayKool Rep

Hi Abrielle,

According to FedEx's report, they found your package and delivered it to your address.
If you still can't get it, pls contact our customer service again.

Thanks,
Maykool

Thumbnail of user barbaram2183
1 review
0 helpful votes
September 16th, 2021

This business is a sham. False advertising of items on their website. I order a dress for my BIRTHDAY only to RECEIVE A HALLOWEEN COSTUME... PLEASE PLEASE PLEASE read the reviews before placing any orders. Everything that glitter is not gold!

Tip for consumers:
Read the reviews FIRST!!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user natachap3
1 review
0 helpful votes
April 23rd, 2020

These people are procrastinators, thieves and they have false advertising. Their products are nothing like what they advertise I finally received a product I contacted them the minute I opened up my product and told them how unhappy I was with the item I have been fighting with them for 6 months to get my 40$ back. At this point it's not the money but the principle
Stay away and don't order from here

Thumbnail of user mayk16
May K. – MayKool Rep

Dear customer,

We didn't receive your return package which might be lost, you can contact your local shipping company to open a case about it.

If the shipping company lose your return package, it is not our responsibility.

But we believe that you shipped it and applied an exception refund for you due to the time and the status of COVID-19.

Normally we just do a refund after receive package according to our policy.

Thank you for your kind understanding and patience.

Thanks,
Maykool

Thumbnail of user jennw7
1 review
3 helpful votes
November 26th, 2016

I ordered this costume for a Dirty Santa Party. Since it's in 2 weeks, I used expedited shipping. It came in 2 days, one of the days being Thanksgiving! Very impressed! Costume is made decent, material is velvety. Nice green color. The hat and belt aren't exactly as pictured and cheap, but it's a costume! I would order from them again!

Thumbnail of user wendyo106
2 reviews
0 helpful votes
March 18th, 2021
Verified purchase

I am very happy with the blouse. Sizing is good, and postage prompt.
Many thanks.

Thumbnail of user wafaak1
1 review
0 helpful votes
May 27th, 2021

My dress didnt fit and i sent an email but no one contacted me to get a return slip. Can you cntact me asap please

Thumbnail of user mayk16
May K. – MayKool Rep

Dear customer,

Sorry to know you want to return it.

Please read our return policy ( https://www.maykool.com/returns-refund/) at first.

If you sent an email to us, pls check your email inbox/spam folder(some emails will go to spam/junk folder.), our customer service team will reply emails within 48 business hours.

Thanks,
Maykool

Thumbnail of user zofiaf
1 review
0 helpful votes
July 13th, 2020

Ive waited for over a month for my bathing suit. Ive to email them directly for tracking info. Once I received it two weeks later... this swimsuit it's made of cheapest fabric, awful looking! TERRIBLE DO NOT ORDER coming from China (should know better)

Thumbnail of user mayk16
May K. – MayKool Rep

Sorry for inconvenience.

Your first package was lost, we prepared a new one to you on Jun 29th and replied email to you.

If it can't fit to your exception, pls return it according to our policy.

Thumbnail of user georgec1001
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Well, I ordered 2 pair of cargo shorts from them, 1 blue and 1 white. When the order arrived, there was 2 pairs of blue shorts. I already knew I had to send at least 1 pair back because I Don't need 2 pairs of the same color shorts. After trying them on, they literally came down to my ANKLES and I am 6'2" tall. So I emailed Maykool to find out how there refunds work exactly. The responded by telling me they sent me a link when they really didn't. I think they were just trying to drive me crazy going back and forth with emails because finally on the 5th email exchanged with them, they sent the link I needed. Well just so you know, the shorts cost $33.99 a pair and shipping was $26.50, which totals $ 94.50. I go to the FedEx store and showed the FedEx employee the address where these shorts needed to go back to. He told me when I see the cost of sending these shorts back that I am not going to be happy. It would of cost me $158 to send back which means I am still out $131.50 because they do not refund shipping! If you ask me, they can do this to people all day long and get away with it. I should of stuck to my guns and just went shopping at a local retailer. The quality of the shorts were also junk. I totally recommend you stay away from this company because there best interests is not the customer. BUY AMERICAN and stay away from the CHINESE JUNK! If I could of given them 0 stars out of 5, I WOULD HAVE! They worked very hard for there 0 star.

Tip for consumers:
Don't let temptation get the best of you. Stay away and shop at Macy's or Kohls where you know a refund is possible!

Products used:
None. I gave to Goodwill.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyo202
1 review
1 helpful vote
June 17th, 2021

I placed my order for this dress on May 25th 2021. They took the money from my account on the 26th of May. Took the company 9 days to process my order. Got an email that my dress would be here on the 15th of June 2021 and of course it didn't come. It did show up 2 days later and when i opened the package it looked nothing like the picture and felt very cheap. The sequined belt is glued on and you can see the glue holding the belt to the dress. The dress cost 65 dollars plus shipping. I wouldn't give you 15 dollars for the dress. Next time i will shop made in the USA. Picture to follow of the glue all over the belt and dress.

Tip for consumers:
Don't use the site.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayk16
May K. – MayKool Rep

Dear Customer,

Sorry for inconvenience.

At first, the dress need about 4-8 business days of processing time. You can see it on item's page.

If you selected saver method which is about 7-20 business days of shipping method, express shipping method will be faster.

You can contact our customer service team to double confirm the detail info about processing time and shipping time.

About "The sequined belt is glued", pls take photos of the package and inner package, then we will contact the carrier to check it.

Thanks,
Maykool

Thumbnail of user arp1
1 review
3 helpful votes
February 26th, 2019

Ordered a dress for Valentine's Day in January. It supposedly shipped on January 16th, but the tracking number never updated. They lied and literally did not ship the package until after I filed a dispute with PayPal. I received the dress yesterday, February 24th. That's 6+ weeks waiting for an order that was supposed to take 7-15 days.

On top of that, the dress has no shape to it - it's a rectangle!. The waist measures 7" larger than claimed, which is the same measurement at the hip! It has no waist whatsoever. Putting it on results in baggy fabric hanging around the midsection.

This company is a complete scam, and be warned, PayPal will NOT get you your money back from this particular company.

Thumbnail of user mayk16
May K. – MayKool Rep

Dear customer,

Sorry for the delay about shiping time.

Could you contact our customerservice@maykool.com and tell us your order#, please? Then we can check it for you.

About "no shape to it", you need use right method to scroll through part top section to get same effect as pictures.

Thanks,
Maykool

Thumbnail of user anissat3
6 reviews
18 helpful votes
February 8th, 2016

So far, I ordered on February 2nd and my order is still "processing" as of today February 8th? I too fell for the express shipping and now realize that was a mistake. I will update my review when the product arrives! I have ordered from other sights that are similar and had absolutely great results many many times! I do not want any one to have a bad experience so I will definitely let everyone know my result with this company!

Thumbnail of user kristyt28
1 review
1 helpful vote
August 25th, 2020

I attempted to purchased a peacock print maxi dress to wear to a wedding. I paid for express shipping to ensure it arrived in time. My parcel did indeed arrive in time with time to spare. As I picked it up the TNT bag felt paper thin? Curious, I rip the bag open to discover it was completely empty...
Yep EMPTY! NOTHING! I am currently disputing this error but they're insisting its not their problem nor TNT and refuse to replace or refund my item.
STAY AWAY! DO NOT PURCHASE! HORRIBLE BUSINESS!

Thumbnail of user mayk16
May K. – MayKool Rep

Dear Customer,

According to TNT's feedback, your package isn't empty, they provided the weight of the package which is about 0.3kg. If it is empty package, it will be less than 0.5kg.

And they told us that the package was good condtion according to your reply, so it is impossible for you to get an empty package.

Anyway, you also can TNT to verify the weight of package again. We still will ask them to check it and provide an additional proof.

Thanks,
Maykool Team

Thumbnail of user mp499
1 review
0 helpful votes
June 14th, 2020

I ordered a graduation dress in early May. The delivery time was expected to be WELL before my graduation. Go figure, it didn't arrive in time. So I never got to wear the dress I wanted to my graduation. I have never seen a package be so delayed. Also, the tracking was extremely confusing and sketchy. Trust me, if you want a package to get to you in a timely manner, do NOT PURCHASE FROM THIS STORE!

Thumbnail of user dawnd321
1 review
0 helpful votes
August 17th, 2020

I recently purchased a white beach dress for my wedding, and I just received it in the mail. I absolutely love it! I live in the US, so I would give about two weeks or so for shipping time, but other than that I was happy with the purchase. Size charts are accurate.

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From the business

MayKool.com is a B2C online trading platform that leading in china. We sell goods to worldwide at very low prices with guaranteed quality.

We were Launched to introduce unique apparel lines as well as footwear, swimwear, costumes, handbags, and fashion accessories.

Company Representative

Thumbnail of user mayk16
May K.
Customer Service
Welcome to www.MayKool.com

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2.7
169 reviews
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