MayKool
Questions & Answers
Here’s what buyers have asked with answers from MayKool staff and previous consumers.
21
questions answered
0%
answered within 1 day
Answer:
Thank you for contacting us.
You can see product's page about the detail size chart.
The size of item is same as product's page size chart.
By May K., over a year old
Answer:
Thank you for contacting us.
Could you contact customerservice@maykool.com and let us know the SKU which you want to get, please? Then we will check whether it is super thin or not.
Thanks,
Maykool
By May K., over a year old
Answer:
Thank you for contacting us.
Could you send your detail questions to customerservice@maykool.com about the item or shipping time, please?
We will reply your email with additional info.
By May K., over a year old
Answer:
Thank you for contacting us.
According to your order#, we sent an email to jaxxxxxxxx1@gmail.com(hidden some info), please check your email inbox/spam folder.
The estimated shipping time is about 7 to 15 business days for your shipping method.
By May K., over a year old
Question:
Quick question if i were to order something tomorrow how long would it take to arrive to San Diego
Answer:
Shipping & Delivery
Receiving time = Processing time + Shipping time
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Most of clothes will need 1-3 business days of processing time, some special clothes wil need 4-10 processing time.
By May K., over a year old
Question:
shipment on an order info
Answer:
Normally our system will send tracking# emails to our customers. If you don't get a tracking# email, don't worry.
Just send an email(with your order# and shipping address) to customerservice@maykool.com who will reply your email asap. Then please check your email inbox/spam folder in 24 business hours.
By May K., over a year old
Answer:
Could you contact customerservice@maykool.com and tell them about your order#/shipping address, please?
Then they can check it with shipping company and reply your email asap, please check your email inbox/spam folder.
By May K., over a year old
Answer:
It was shipped out, so we can't cancel it, please check your email inbox/spam folder, we replied your email.
The estimated shipping time is 7 to 15 business days for saver shipping method. If you don't need it, please contact us to return after it arrives to your address.
https://www.maykool.com/returns-refund/
I Want to Cancel My Order
Once your order has been shipped out(although tracking# email may be delayed), it can no longer be cancelled.
But you can contact us to return and get a refund after we receive your returned item(s).
By May K., over a year old
Answer:
I checked your order, the estimated date of delivery will be the 19th or 20th.
Our return policy: https://www.maykool.com/returns-refund/
By May K., over a year old
Answer:
Yes, it is same. We can ask our warehouse to take some photos, then send photos to you before we ship it out.
By May K., over a year old
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