MATCHESFASHION

I just received Alexander Mcqueen shoes from MachesFashion. I found out the left shoe is 1 cm longer than the right one although both sizes are 41. This is really funny.

Also, I received other Alexander Mcqueen shoes from MachesFashion a few days ago (using another account) and the item had scratches and torn leather at the center of the back of a shoe. I think this company sells those items which haven't passed quality tests by manufacturers.

I just contacted its customer service center and they said they can reship a new item once returned. But there is an issue. I paid $79 CAD for the tax and DHL brokerage fee but I have to do paper works and go to the Customs office to get a refund of this and give up the DHL brokerage fee of $18. Then, I have to pay another $79 CAD for the tax and DHL brokerage fee when I receive the new item. I have to waste my time to get a tax refund from the government and give up $18 I paid to DHL because this stupid company sent me the item without a quality check.

I will never use this website.

NEVER GIVE YOUR MONEY TO THIS COMPANY!
They are holding nearly 2000 Euros from me for three months now. My package never arrived and they are not paying me back saying they first need ME (the joke) to return it to them. On the UPS website (another useless company that they work with) then parcel in in the warehouse, pending delivery (to me).
I already requested 2 months ago my money back, after providing UPS with countless proofs of payment, invoice, etc. They never delivered.
And machesfashion treats this issue by answering emails telling me idiotic things like I can provide them with the payment, or they can only pay me back when I return the products (I never received). All useless asistants or AI, I don't even know.
I will talk to a lawyer and sue them and I will take my time to write this review everywhere I can.
It is unbeliveble they are keeping my money for months now and they are doing NOTHING about it.
Delete the app now!

I have contacted matchesfashion.com several times about my concerns; however, I NEVER received a reply! The last straw came a few days ago with yet another item on my wish list selling out before I was even notified it was in stock (Prada Item #*******). I already lost out on the Chloe shirt in the size 42 as I had purchased it only to receive an email the following day stating that my order had been canceled as it was sold to another customer! SHAME ON YOU! I ordered the size 40, at the pressure of a stylist, knowing full well it would be too small and it was! I would never ever have received my last order if I had not checked my email when I did. It too was on my useless wish list and I received an email that it was low in stock. I never received an email when it arrived in stock! The wish list is a total scam! I am well and truly finished with Matches and will NEVER shop with you again. And no, don't even bother humiliating me with some useless credit of $25. What an insult that is.

I've made a purchase more than two month ago. I have no parcel and I have no idea where is it. The worst thing is that matches customer support is doing absolutely nothing and not only not helping, but doing some strange thing that are not in client's interest. After a month of my purchase I started trying to reach out matches customer support to help me with UPS. The parcel was at my country, I paid huuuuge tax (that is almost half of a price of my parcel), but I don't know why ups was not delivering my parcel. Matches customer support did absolutely nothing and some day without even talking to me they mentioned that they asked to return my parcel (I was not asking that!). I wrote back immediately and asked not to do that. But parcel was delivered to some facility already, that was told by ups, because matches couldn't answer me at all. They kept ignoring me and after 9-10 days they messaged that parcel was delivered (they meant to me!), this is a nightmare! So it's been more that 2 month after the purchase, I have no parcel, no money, no help. This is like the worst experience ever. Please do not use this website, you loose your money, your nerves and get nothing

BUYED 2 BOOTS
ONE WAS DIRTY
OTHER WITH A SEAM INSIDE
THEY SAID IS NOT THEIR FAULT
Look seam inside shoe of 2 cm in chelsea boot sole
Difficult to saw before trying because chelsea boot are thinner in ankle
And other one dirty
I cut my feet and they said is not their problem
Vary sad
Is possible that who made packages and quality control did not saw that!

UNBELIEVABLE
ALSO THE SECOND PACK ARRIVED WITH SHOES DIRTY AND WITH PROBLEMS
ALWAYS BLACK POINT IN THE SUEDE TAN AND THE DARK BROWN HAS PROBLEM IN THE SUEDE LIKE IT WAS CUTTING WITH A CIAPPET
ANOTHER PHOTO FOR YOU
THE last pictures shows that there is a sign in the same point where in the last order i find and cut my feed
So is not as they said not responsability of common project but was a problem that this model of shhoes has

I purchased some Fendi earrings (almost $500) and upon arrival one of the earrings was tarnished. I immediately notified Matchesfashion.com. I asked if there was an opportunity to exchange for another pair. I was asked to send pictures of the earrings, which I did. I was told that a decision would be made within 48 hours and someone would contact me at that time. 48 hours went by - no response from Matchesfashion.com, 72 hours went by- no response, 96 hours went by- no response, 120 hours- no response, 144 hours went by- no response. Only after I contacted Matchesfashion to hold them accountable to ME as a customer did I hear from them. They acted as if I was bothering them, and said that they wouldn't be providing a monetary credit or refund and that I need to return the item. I HIGHLY recommend that you don't purchase anything from this retailer. They don't value customers, they aren't customer service focused, and they sold me tarnished earrings without trying to make it right. I don't ever plan to purchase anything from their site going forward.

I order a bag which they never shipped and on top they will not refund. With an excuse and l will go via legal.
If you do t have anymore availability etc just refund like Amazon does.

MATCHES LOGO - BLACK
Dear silvia,

Update following your order OMF*******.

We have been working closely with our shipping partners in the hope to get your order released and shipped to you. Unfortunately as your order was placed before the administration period which commenced on 8th March 2024 it has been confirmed that your order will not be released and delivered to you.

In line with our new terms and conditions we are only able to support with purchases made after the 8th March.
All orders placed after the 8th of March 2024 will be processed in line with our terms and conditions. Unfortunately any orders purchased prior to the administration period which commenced on the 8th March 2024 are not eligible for a refund. Unfortunately refunds at this stage are not possible.

MATCHES LOGO - BLACK
Dear silvia,

Update following your order OMF*******.

We have been working closely with our shipping partners in the hope to get your order released and shipped to you. Unfortunately as your order was placed before the administration period which commenced on 8th March 2024 it has been confirmed that your order will not be released and delivered to you.

In line with our new terms and conditions we are only able to support with purchases made after the 8th March.
All orders placed after the 8th of March 2024 will be processed in line with our terms and conditions. Unfortunately any orders purchased prior to the administration period which commenced on the 8th March 2024 are not eligible for a refund. Unfortunately refunds at this stage are not possible.

I almost didn't order my item because I saw the bad reviews but I got my order lickety-split in CA faster than most e-tailers in the States. Loved it!

Purchased sandals spring of 20. They fell apart when I opened the box this summer.

They would not compensate me for the defective shoes.

Maybe the worst customer service I've ever experienced from any vendor in my life.

Matches runs a refer-a-friend programme. I referred my friend who has NEVER shopped with matches at all, and when she couldn't use my referral link we approached customer service for advice.

Their response: "We are sorry to advise that both these referrals are invalid as they do not meet the criteria of this program and have been flagged for gaming".

I have only ever referred one other customer, my brother, and this was in 2019.

Back then my brother and I had the same problem with the referral link not working, and were helped by customer service manager Sarha because the agent assigned was useless. I thought Matches would have fixed it by now and thus referred my friend. How wrong I was to have any faith in this company

When I asked them to explain why we were flagged, they came back 3 days later with this COMPLETELY IRRELEVANT ONE-SENTENCE GEM:

"I have just heard back from our marketing team who have advised that there is no record of (my friend's email address) being referred on the system. Kind regards."

So if my friend's email doesn't exist as being referred on the system WHY WOULD YOU ACCUSE US OF GAMING IN THE FIRST PLACE? It's just so senseless it blows my mind?!

DO NOT BUT FROM THIS COMPANY
DO NOT BUT FROM THIS COMPANY! THEY WILL STEAL YOUR MONEY AND TIME!

I ordered a few months ago a pair of gucci princetown as I liked my previous ones so much (bought my previous ones straight from the gucci store) but this time I thought why not online? After I ordered them online the shoes arrived and I thought yay lets wear them, after not even joking 4 minutes with a protective layer the front of the shoe (wooden material) just broke off? I have never seen something like this? I contacted them straight away and returned the shoe! They promised it wont take longer than 3 weeks... well its been now 8 weeks and during the waiting time they nearly ignored all my messages! Had to contact my credit card company trying to get back my money... today after these 8 weeks they finally got back and said, they wont give me a return? And that they will send the shoes back? Now I'm sitting here thinking, you guys left me in the dark for weeks, ignored me, sold me a faulty product and you wont even refund me my money? I bought the shoes back then to wear in summer as they are slipper? I do not need them especially a faulty shoe for this price nearly £500 to wear in winter now? I JUST WANT MY MONEY BACK!

So if you consider investing in such an expensive shoe please please go to Selfridges or directly to the store but DO NOT BUY FROM THEM

This doesnt look like a
NORMA KAMALI jacked does it? No, thats because its not.

Emailed Feb 24,2021, 6:27 PM - letting them know that the item that was received was incorrect and my item was stolen along the way

Feb 24,2021, 7:08 PM - emailed with photos and proof of wrong item

Feb 25,2021, 3:41 AM - from matches fashion "Thank you for your prompt reply.

Having received the images you kindly sent, I can confirm these have now been forwarded for the attention of UPS for assessment.

Please note, it can take up to a few working days for a review to be completed. "

Emailed them again Mar 2,2021, 9:54 AM - to followup, no response

Phone call march 3rd - this will be escalated... didnt hear from them

Emailed Mar 4,2021, 11:37 AM - any updates?... no response to the email.

I called them twice more since then and now they are telling me it could take a month to hear back from UPS on the investigation.

This is stealing, they should deal with UPS, its their carrier and their fault. This is crazy, refund my transaction immedately.

Goods arrived damage, took a week to respond and offered next to know compensation. Shocking service!

No money refunded. No reply. I I send a lot of e mails! In real no refund. It should be a credits but there are NO CREDITS

I have been a customer of matchesfashion.com. The site has a lot of nice product on sale. I have had no problem in the past with purchasing from them but it was an uncommon story today.
The item ******* Burberry cap went on sale 40% on July 3,2020 at 12:30 AM (MDT) which brought the price to $168 USD instead of $280 USD. I had the item in the cart but I was too tired to get out of bed to dig out my credit card. I waited until this morning. It was a mistake. The item in my cart was no longer 40% off. Yet, the product listing page still listed 40%. I have the screenshot as proof. There was pricing issue. I contact customer service. After waited for 40 minutes, the agent, Sarah, advised me that the item was not on sale. It was the web error, and the issue had been flagged. She refused to honour the price.
A commercial website had the technical difficulty, and they were not aware of the issues. They frustrated me with the situation. I don't think I will shop here again.
So, please check your credit card statements when you shop at this site. With the glitches they had, you might end up paying triple for the item.
I don't recommend shopping on here.

Update (12 hours later): after the sweet talk from the floor manager, Alex, I got an email from an agent with the information that I already got from Sarah. Basically they want to blame on the technical issues and dishonored the discount price. I quoted the content of the email below.
"Dear Sam,

Thank you for contacting MATCHESFASHION.

Upon checking our system, I can see that the correct price for the Burberry Cap is USD $320.

Please be kindly informed that all prices are subject to change depending on our internal pricing plan and items can be excluded from an on going sale.

We sincerely apologize for the disappointment this has caused and thank you for your kind understanding.

Hope you have a wonderful day:)

Kind Regards,

Irene
MyStylist Assistant"

Terrible customer service.
My problem is not resolve for 3 weeks.
Instead of 3 items I received only 1.
Is not recommended! For sure...