MATCHESFASHION

I'm Ordering at matchesfashion all the time and I'm stunned about the beautiful packed items and the presentation inside the package. Overall they are super fast. Often it just takes 2 days for the package to arrive from London to NYC. Some shops from NYC (For example mr porter- even though they are in NYC - take much longer! (And Yes, DHL leaves the boxes in the hall, even though they say that they require a signature.) Other than that they're doing magic. Love, love, love.

This is my 1st time shopping with MatchesFashion & I had read some of the bad reviews, so was cautious, but thanks Eva for packaging my shoes so beautifully. They are the right size, undamaged & arrived to Australia, in 4 days - that is better than Australia Post! Ordered Sat, arrived Tue by DHL. Can't fault DHL either - I rang & requested they leave at my door if not home, & the courier rang the bell, & left them at the door. He was still in the drive when I went to the door. So my experience has been fantastic :) :) thank-you, I have wanted these shoes snce I saw them last Oct - finally a great price too.

Such a disappointment, wrongfully displayed sizes which led me to purchasing two pairs of shoes that arrived huge. They offered no solution to me and refused to refund expensive shipping costs.
Will never shop MATCHES FASHION ever again.

I have repeatedly contacted customer service regarding a faulty pair of sandals. This will be the 3rd week and I a disappointed and surprised it is taking so long. It was difficult sending the shoes back from the start being advised of wrong information and repeatedly calling with no callback. Due to the fault of the shoe I have asked for a replacement pair rather than a refund and do not understand the issue, it would have been easier to shop direct with the brand. Order number is OMF*******. Can someone please come back to me today and advise me a replacement pair of the shoes are on their way.

About a month ago i ordered a short-sleeve shirt (very expensive at over $400 but on sale for about $300) and it arrived in about 2 days in a perfect bag---no damage to the bag at all. When i opened up the shirt (orlebar brown) parts of the front and the back were totally shredded and shirt looked like it was chewed on by a dog for about a week! I kid you not but what kind of an idiot would have packaged a shirt in that condition to send to me here in the u.s.? The ccmpany requested pictures which we sent immediately but they have been dragging their feet on returning the money i spent for the shirt. First off they never even acknowledged receipt of the shirt back to london and simply keep saying that they are doing an investigation on it-----which has now dragged on for weeks! Totally unacceptable. An investigation is not only appropriate but warrented but not at my expense waiting to get the money back from them. As far as i am concerned the company is 100% unreliable and i would never purchase from them again. Amex immediately removed the charge from my card! Lastly i wish i could show the pictures of the shirt but have no computer expertise which would allow me to post the pictures below!

£700 Cartier sunglasses broken after 6/7 months, Matches have had 3 months to resolve the issue but so far nothing! Just palmed off with excuses. Not even a partial refund to get them repairs myself.

Avoid at all costs. I purchased a pair of Gianvito Rossi Portifino heels and upon the second wear the ankle strap broke. It caused me to fall down. Upon contacting Matches and showing them photos of the shoes, which even had blood on them from the fall - I was told I have to wait 2 working days for them to decide if I can return them. Ummm?! This process clearly highlights Maches lack of customer service and is actually violating my rights as a consumer. I am now looking into alternate options to recover the cost of the shoes. Shame on you Matches.

I ordered my Balenciaga Tee on Monday from MatchesFashion I complete the email with them as request from matches I need an email so I created after that i proceed to the payment everything is good until I go back the home patch of MatchesFashion my email is invalid can't be entered and i've been messaging MatchesFashion about this issue and they are not replying me. Is this how your coustemer service is? Isit fair to us from buying for u and not knowing that u won't reply to us. This is really horrible. My order number OMF*******. I contacted DHL regarding this delivery they said there's no delivery coming to me. I'm living in Singapore please get back to me at my email: *******@hotmail.com. Thank You.

Writing to express my strong disappointments and concerns. I placed an order last week, scheduled to be delivered last Friday, DHL couldn't deliver. Then waiting on Monday, DHL came, but said I was not at home. Despite the fact that my order's receipt name is C/o LEASING OFFICE. Then I asked to hold in the station, I drove all the way to the station, but they closed early. Ridiculous, right? Then I called both DHL and matchesfashion and they promised to deliver to me the next day. Waiting at home all day, but didn't get the package. So I called DHL and they said they forgot my package in the station.

So far, I have paid more than $100 on Uber just to receive my package. Their services and the experiences are simply horrible.

I used to shop on matchesfashion a few years ago, maybe 2019 and prior, and I always had a great exprience. The packaging was lovely and the service was good if I needed to return or contact them. I didn't shop there for a few years due to the pandemic,and now, I just recenlty purchased a few things by Toteme that unfortunately did not work out and I need to return. First off, the package came poorly wrapped - they used to wrap the items impeccably, same as net-a-porter and mytheresa. This time they were just thrown into a box, I didn't think much maybe they are trying to be more enviromentally conscious. Then comes the return, the online return label did not generate after many tries, and finally worked (sort of). It was suppose to generate a label for me to print and DHL will come to my home to pickup. But instead it generated a QR code which I've never seen before and I needed to bring my package downtown to the DHL store, which was a big hassle. Now I am seeing some of the negative reviews on this site and I'm worried... because I did try to call and by chat when I couldn't get the return label to print, and NO one answered or replied back, after a long long wait. I was worried I won't get my refund back because it seems no one cares about the business anymore... luckily the refund processed in 3 days so don't worry they are still running a legit biz but do need more staff.

I live in Australia and have always found MatchesFashion to be fantastic, having used them since June 2020. There have great particulars of product dimensions on their site (for clothing which is what I buy), range of brands, and sizes in stock. They send the package within 1-2 days of the order and I get a text and e-mail confirmation when dispatched. 3-4 days later DHL deliver to me without any issue. Products are packed nicely in either their premium box (by request) or eco friendly. Only Mr Porter I have found to be a little better in this regard (premium box packaging), however Matches Fashion do a very good job as well. It's easy to return unwanted items using their site and the included DHL label and returns invoice, and it books the DHL pickup from their site, at least for us Australians). Staff have resolved any issue without much hassle (eg. Discount not applying correctly). As I moved up in their loyalty program, I receive occasional discount weeks or weekends and recently a $400 birthday credit. No one else has done that and I have spent a lot on other sites also. The only area they could maybe improve on is e-mail response time, however I expect they have been slammed during Covid. Responses have taken up to 2-3 days on occasion. Sales are also very good, starting at around 40% off for many items, and then moving up to 70% over time. Overall I highly recommend them and I really don't understand these negative reviews. Jason Brighton

I'm so glad that I came across MATCHESFASHION.
I bought in total 3 fabulous quality pairs of boots.
With your prompt Delivery and Returns you have made Shopping On-Line for SHOES, of all things, a great success.

I would challenge anyone who said that Customer Service and On Line Chat, prompt to answer, day or night, and cheerful and helpful disposition was anything very Exemplary.
The whole Outfit (Matchesfashion) is very professional throughout.

I will DEFINITELY BE BACK VERY SOON.
Kind regards
Lucia.

I ordered a pair of shoes from Match Fashion paying £20 delivery charge on my international shipping. When the shoes arrived the shipping company asked to charge me an additional £15 for getting my package out of customs (more than the custom tax itself) bringing my already extremely high shipping cost to £35. When I approached customer service regarding the hidden fee (no where it stated that these charges may apply) they said that there is nothing they can do and claimed no responsibility for any additional fees by THEIR delivery company.
WILL NEVER SHOP THERE AGAIN