JASON B.

I live in Australia and have always found MatchesFashion to be fantastic, having used them since June 2020. There have great particulars of product dimensions on their site (for clothing which is what I buy), range of brands, and sizes in stock. They send the package within 1-2 days of the order and I get a text and e-mail confirmation when dispatched. 3-4 days later DHL deliver to me without any issue. Products are packed nicely in either their premium box (by request) or eco friendly. Only Mr Porter I have found to be a little better in this regard (premium box packaging), however Matches Fashion do a very good job as well. It's easy to return unwanted items using their site and the included DHL label and returns invoice, and it books the DHL pickup from their site, at least for us Australians). Staff have resolved any issue without much hassle (eg. Discount not applying correctly). As I moved up in their loyalty program, I receive occasional discount weeks or weekends and recently a $400 birthday credit. No one else has done that and I have spent a lot on other sites also. The only area they could maybe improve on is e-mail response time, however I expect they have been slammed during Covid. Responses have taken up to 2-3 days on occasion. Sales are also very good, starting at around 40% off for many items, and then moving up to 70% over time. Overall I highly recommend them and I really don't understand these negative reviews. Jason Brighton