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Mia J.

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1 Review by Mia

MATCHESFASHION

  • MATCHESFASHION

“Shame on you Matches!”
7/14/17

Avoid at all costs. I purchased a pair of Gianvito Rossi Portifino heels and upon the second wear the ankle strap broke. It caused me to fall down. Upon contacting Matches and showing them photos of the shoes, which even had blood on them from the fall - I was told I have to wait 2 working days for them to decide if I can return them. Ummm?! This process clearly highlights Maches lack of customer service and is actually violating my rights as a consumer. I am now looking into alternate options to recover the cost of the shoes. Shame on you Matches.

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