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Carly A.

1 Level 1 Contributor
  • 4 Reviews
  • 40 Helpful Votes
  • 2 Thank Yous

Experience: Clothing & Fashion, Beauty, Shopping

Member since October 2017

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4 Reviews by Carly

Verified purchase

This company is just horrible! I ordered a skirt from their website and not only did it arrive crammed (and very wrinkled) into a tiny FedEx box, it was so wet that the tissue paper in the box had absorbed the dyes from the skirt. The FedEx box was bone dry on the outside, so it had to have been packed wet. No protective plastic cover for the skirt either.

I am just appalled any so-called reputable company would do something so disgraceful! The return label was so wet it was barely legible, but fortunately the folks at FedEx were able to salvage it and back to Italy it goes.

They better dare not charge me return duties for returning clearly damaged goods! I will fight it all the way!


I have contacted matchesfashion.com several times about my concerns; however, I NEVER received a reply! The last straw came a few days ago with yet another item on my wish list selling out before I was even notified it was in stock (Prada Item #1272428). I already lost out on the Chloe shirt in the size 42 as I had purchased it only to receive an email the following day stating that my order had been canceled as it was sold to another customer! SHAME ON YOU! I ordered the size 40, at the pressure of a stylist, knowing full well it would be too small and it was! I would never ever have received my last order if I had not checked my email when I did. It too was on my useless wish list and I received an email that it was low in stock. I never received an email when it arrived in stock! The wish list is a total scam! I am well and truly finished with Matches and will NEVER shop with you again. And no, don't even bother humiliating me with some useless credit of $25. What an insult that is.


If you are looking for a seamless consignment experience, than this is not it!

I have placed countless items from handbags to jewelry to clothing on consignment with TRR for the last few months.

My items have been marked down significantly without my knowledge and sold before I was given the option of having them returned to me. For example, a MIU MIU handbag that I purchased for $2500 the month prior to consigning it, was originally marked at $1595 and then got marked down to $875 plus 20% off unbeknownst to me. I spent over four hours trying to get a price adjustment for the TRR's deception.


Also be very aware that your items will be priced incredibly inconsistently! For example, I placed a Stella McCartney skirt on sale and it was priced at $345. I recently consigned the exact same skirt, but different pattern, and it was priced at $90. This is just one of SEVERAL items that have been inconsistently priced. You would truly do much better at Crossroads!

Several of my items have been photographed incorrectly. For example, a jacket that is leather on the outside, was photographed inside out with the lining showing as the outside. There was no leather shown in the photos or in the description.

I pleaded with TRR to please photograph /describe the item correctly only to be met with a complete lack of interest. This has happened with several items and I have subsequently had to request a return of the items. It has been over a month and I have still have not received any of the items back!

Indeed, the photography is generally pretty horrible and many items get returned because TRR is not currently capable of keeping up with demand and they take horrible and inaccurate photos.

If you want to sell quickly, then TRR is definitely not the right place! If you are lucky, then your items may finally go on sale a month after they are received by TRR. Most likely' however, it will be 6-8 weeks.

TRR is not capable of meeting demand and should, in fairness, STOP TAKING CONSIGNMENTS, until they are capable of handling them properly.

And although you, the Consignor, are TRR's bread and butter, you will be taken for granted.


I was a Lovely Skin customer for years until they sent me a soon-to-expire NeoCutis product and then tried to blame me for their selling products that expire in less than a year after purchase.

They used to be so good, but as of late, their practices and customer service are absolutely abysmal.

Plenty of other options out there for skin care products, especially for those companies that truly value their long-term customers.

Done with Lovely Skin!

LovelySkin T. – Lovely Skin Rep

Dear Carly,

We apologize that you received a product that expires in 7/2018. We are happy to accept this item as a return for a refund or ship a replacement of the same item from a different lot. As an authorized reseller of the over 350 brands we offer, we guarantee the freshest authentic products available. We truly value your patronage and hope you will reconsider your decision to shop elsewhere.

Lisa Jensen
Director of Customer Care

Carly Has Earned 40 Votes

Carly A.'s review of MATCHESFASHION earned 3 Very Helpful votes

Carly A.'s review of Lovely Skin earned 20 Very Helpful votes

Carly A.'s review of The RealReal earned 17 Very Helpful votes

Carly Has Received 2 Thank Yous

GAYLE K. thanked you for your review of The RealReal

“I couldn't have said it better myself and may seek legal representation.”

Lisa G. thanked you for your review of The RealReal

“I had the same experience and ended up losing money on a handbag. I've only gotten 50-55% COMMISSION on my items and yet they advertise they pay up to 85%. Who gets that amount?”

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