Fendi

I must say that what started off as an awful experience, changed to a heart warming & positive one. I am super impressed with Fendi's president Americas & more so Amanda Whiting, VP retail sales. The personal touch & prompt communication was very impressive especially coming right from top! I guess that's what makes it a brand that it is! Thank you the awesome ladies at Fendi!

It's day 26 since I ordered the product from Fendi online store still no updates on the order. Basically they took the money and never shipped the shoes. I've been calling North American customer service for 3 weeks now and they been saying issue has been escalated. They don't know who or which department. Be aware before buying anything from their online store that you will be left alone with no support if any issues.

Horrible experience from start to finish!

I ordered a $6000 handbag plus sweater and it took a few weeks to arrive. When the items did finally arrive, the box was all but destroyed! Their packing department had the temerity to just throw two very costly items in a box with ZERO lining or protection!

Who on earth dumps a $6000 handbag in a an oversized box with no interior box or lining to protect it? No wonder the bag and sweater arrived in a trashed state! No wonder the box was literally falling apart too!

Shame on Fendi and your absolute arrogance!

Never, ever shopping with this so-called company again!

Don't buy from them,
One of the worst customer service you will ever see in your life.

If there is a 0 star that`s too much for them,

I made online purchase of an expensive bag. I received a wrong item. Fendi claims that they send me a correct item and not refunding my money.

I'm so happy that this brand have reach to this level. The quality of your products keeps everyone unaware. Keep it up

After reading fellow shopper's bad experiences. I'd also like to share mine with the following few points to highlight:
1. Shipping is super slow, I ordered on the 18th Nov, only received my order on the 30 Nov. A whooping 12 days, 8 working days to be precise
2. Soon after I ordered, I realised I forgot to tick the gift box, so I contacted them via their online "contact us" Form to file a request to include FENDI signature packaging. I only received an automated acknowledgement email saying they have received my request a few day later but No one has come back to me o it ever since.
3. Surprise surprise, upon receiving my order on 30 Nov, my top was just wrapped in some flimsy white tissue, no Fendi packaging. However their website claims that "all orders will be packed in their signature Fendi box and placed in a discreet cardboard box". Why lie?
4. So I contacted their customer services via phone on 30 Nov. A woman named Alice answered my call, she was friendly, and apologised for my disappointment and said she'll request to send a Fendi signature box to me
5. Today, on the 1st Dec, I received an email from their customer service team saying "Following internal verification, we kindly inform you that the Fendi yellow box is not included in the shipment of the fabric FF motif jumper (code: FZY702A5QGF118W) you selected. For this reason, we are unfortunately not able to ship a spare box to you." This answer clearly contradicts with what their website states. (I have saved a screen shot of their claim from website)
In a nutshell, Fendi is FAR behind other luxury retailers when it comes to shipping time, response to query and customer service. Given this is the first time I purchased from Fendi, despite that the top is beautifully made and I love it very much, but I firmly believe it'll be the last time I shop with Fendi.
Ciao!

I purchased a bag and a strap for the bag. I didn't realize until I got to the hotel that the items were not in the box. I return the following day to get my items gift boxes. I was given a box too big for the bag and no box for the stray. I wish I would have returned them back. What a bad experience. Never again I will purchase Fendi.

I placed an order and while I did not receive the item, the customer service team was attentive and provided an immediate response and timeline. I am looking forward to getting the item and very thankful for thier service team.

Absolutely horrible customer service! Wow I am blown away, for this prices this horrible service! Walmart does better job! I never had issue like this with any other luxury brand. I will never buy anything that I'd Fendi horrible.

What can you say they are Fendi and really good at there jobs. I have shop with them for many many years and always one off my online stops... LOVE LOVE THEM.