Lovely Skin

I've been a Lovely Skin customer for MANY years. They have authentic products some of which are only available through dermatology offices, and they are able to offer these because they are owned and operated by a dermatologist. They have amazing prices and a rewards program that cannot be beaten. Their regular shipping is free and I get my items quickly. I've occasionally had to return an item (twice that I recall) and the process was very simple. I wouldn't consider getting my skincare products anywhere else: Lovely Skin is the Bomb!:)

I purchased a face cleansing balm at ulta which I really liked but found the price on here to be better. I could tell a difference that it wasn't like the first product that I purchased at ultra. I ended up buying another one directly from the manufacturer and I could see differences on the bottle such as a missing barcode from the one I received from lovely skin and some other differences and it just seemed suspicious. I would very hesitant purchasing anything from them again. I have no idea what I've been putting on my skin all this time and who knows if it's toxic or not since it's probably fake. I would stay away. Don't waste your money!

Wow, where do I begin! I was looking for French pharmacy skincare available to USA consumers without having to worry about currency ect. OMG I ran into LovelySkin by chance. Their selection is awesome. They had all the products I was looking for. I have made a total of 3 purchases from LovelySkin.com in the last three weeks. All were shipped within two hours! WHAT?! This was their standard shipping ok! I have gotten all of my orders within 3 days. Amazing!

A product arrived defective. I contacted Lovely Skin for a refund or replacement and was told that since I did not open the product until more than 30 days post purchase Lovely Skin would not honor a refund or replacement. I've been a Lovely Skin client for 2 decades and this is not the customer service I expected.

I am writing and excellent review as I have been a faithful customer for fifteen years. I have never had a problem with the products or service or delivery. I use skinceutical products and order every three months. Never had a problem with ordering, nor authenticity or delivery. Always packed very securely to make sure I receive the products unharmed. So in closing, I ususally do not respond to negative reviews, but on this what I have been reading, I have to support Lovely Skin and this awesome company it is.

I am shocked by the poor reviews. Customer service was helpful. Packages come quickly so far & I get Skinmedica & other med grade sent monthly for about year now. I spend literally thousands here. And the rewards points program is great. I hope to keep having great experiences.

They sent the wrong size of product and lucky me-I get to pay to ship it back for my refund. Terrible service that makes the customer ALWAYS pay for the return.

I consider myself a savvy shopper: I research product prices, make the most of promos, and read/dissect reviews. I've been using LovelySkin for about 7 or so months and I have made about 5 purchases. Thus far I've had zero issues. Prices are competitive for the products I've shopped for and delivery seamless. Equally as important, the products have been fresh and I've never had a cause to question it's authenticity or had a need to contact customer service. If I am as satisfied in the future with them as I am now, I will undoubtedly update my review to include a 5 star rating.

I was looking for a discontinued product and anything that would compare to that. I initiated a chat with customer care & was blown away by how helpful the representative was. She was amazing. She gave me multiple suggestions which helped me make my decision.
They offer free shipping and they also give you samples to try. My only regret, is that I have never came across this website before. They have a rewards program when you sign up, which will be helpful in the long run.
I got my order within a week!
Give them a try, you won't be disappointed!

This company did not get the memo from all the other thriving companies selling make-up and skin products online… if a customer cannot test your concealer in person, you must be willing to accept returns. They did not. I am stuck with a concealer that is super chalky color on my skin and that I cannot use. I was simply trying to exchange for my color match! Reason given? The manufacturer does not accept returns so Lovely Skin cannot accept it either. Whaaat? Worse part. I had mistakenly clicked for 2 of the product. I'm stuck with both. That was the first and last purchase from this company. They will not last long in the e-commerce space with such lack of integrity. Stay away! Many other great companies online. Sephora. Dermstore. Timeless Skincare. Etc etc

I am on auto replenish for my favorite ELTA MD sunscreen, and they have the best price in town, timely shipping, and great customer service.

I am dealing with the loss of family and a serious surgery and lovely skin uses my credit card without my authorization. They give me the WORST time trying to return as I now have to do all of the work for something that was cancelled and they didn't pay attention. They continue to talk over me and hang up on me as if they are doing me a favor. I am very disappointed I have given good business to a company who doesn't appreciate any bit of it.
They are shameless.

I was a customer for over 12 years, they cancelled my order and closed my account for an honest misunderstanding! Their customer service is horrible and I am appalled by their behavior!
I will never attempt to purchase from them again!

I purchased a Babor product from this dealer. There was a problem in the transit of the product. The dealer responded quickly my complaint and cleared up a misunderstanding with the packaging.

I was so shocked to see the bad reviews. I've never had an issue with customer service, in fact they have gone above and beyond to help me. Its obvious some of these people are mad because they didn't read their return policy or they made the mistake and want to blame LovelySkin. I will continue to use LovelySkin as long as they are around :) I appreciate their wonderful customer service, free samples, selection of products, quality of products, rewards points and discounts and above all their FAST shipping. Give them a try and decide for yourself. Thanks Lisa and LovelySkin for always being so great.
Jennifer Burdette

I have never had a more terrible experience from a company than with Lovely Skin! I purchased several items on 3 different orders. I was shorted 1 item from the order. A item that cost $58. They were unwilling to send out another item or reimburse me for the item they NEVER SHIPPED! I had a friend that had a similar experience. I recommend no one order from this company. Not worth the potential loss you will have.

I just bought Sunday Riley stuff and how awesome 20% i got from Lovelyskin.
They come so fast and the packaging were beautiful and neat.
You have to try and believe it.
I will go back to order.

Sold and sent a defective product to me I've been using for years and then proceeded to provide a demeaning experience when I contacted their customer service department. I was provided a replacement that was sent quickly, it's unfortunate my experience had to be colored by people who don't know how to communicate appropriately. The product either dispenses or it doesn't. Was then attacked by one of their "customers" on Twitter when I voiced a concern there which was a little too random and convenient considering the other user just decided to hop on Twitter and peruse Lovelyskin's twitter which has about 1k followers? Too bizarre for words.

First, a product did go missing from a LS package. They sent me a video to "prove" I was wrong. I could not see the product put into the package and I told them so. Nope. Out $50+. Now I learned that LS policy is to DENY reviews that mention any pump problems! They state it is not "the product" -- absurd policy leaves people not knowing about pump issues. The pump IS part of a product. The LS "rule" is both dictatorial and not friendly to customers, nor it is satisfactory to this long term customer. They should think about all of this. Ciao, LS.

I have used lovely skin for many years. Never have had a problem. A+ service! Can't believe these reviews.

They took a while to send my tracking info and get my order in their warehouse to even ship it out to me however I emailed them about it they were kind consistent with replying and getting answers I needed

I called the manufacturer to authenticate that the product Glycol body lotion does NOT have a seal and they confirmed it does not. I retract my earlier statement that Lovely Skin does not sell authentic products direct from supplier.

I have been ordering all my physician strength skin care products from them for over a year( Neocutis, PCA, Oxygenetix etc). I have been so happy, and they definitely beat my doctors pricing. I was concerned that the products may be fakes, but many of the brands websites say Lovelyskin.com is an authorized dealer( if that helps). I have not made any returns(1 product I should have) so I can not speak on that aspect, but very happy with authentic products at better prices.