Fi L.

Maybe the worst customer service I've ever experienced from any vendor in my life.

Matches runs a refer-a-friend programme. I referred my friend who has NEVER shopped with matches at all, and when she couldn't use my referral link we approached customer service for advice.

Their response: "We are sorry to advise that both these referrals are invalid as they do not meet the criteria of this program and have been flagged for gaming".

I have only ever referred one other customer, my brother, and this was in 2019.

Back then my brother and I had the same problem with the referral link not working, and were helped by customer service manager Sarha because the agent assigned was useless. I thought Matches would have fixed it by now and thus referred my friend. How wrong I was to have any faith in this company

When I asked them to explain why we were flagged, they came back 3 days later with this COMPLETELY IRRELEVANT ONE-SENTENCE GEM:

"I have just heard back from our marketing team who have advised that there is no record of (my friend's email address) being referred on the system. Kind regards."

So if my friend's email doesn't exist as being referred on the system WHY WOULD YOU ACCUSE US OF GAMING IN THE FIRST PLACE? It's just so senseless it blows my mind?!