Marriott

Four Points by Sheraton San Diego Downtown Little Italy
According to Marriott, property has been closed since 1/15/24.

I booked a reservation in November 2024 for 1/30/25 - 2/2/25 and just today 1/21/25 found out the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation.

I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. They only offered to rebook me at a different hotel for TWICE the rate I originally paid for. They refused to honor the same price I paid for this hotel when I booked months ago in November.

Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service.

Shame on you, Marriott!

My family and I stayed there in November of 2023 and my aunts wheels were stole off her vehicle that was valeted by the hotel. She has been a Marriott titanium member for years and they did nothing after being told the room would be refunded. She is out thousands of dollars and has yet to see a penny from anyone. Terrible customer service for such a loyal customer.

I stayed at the Fairfield Inn & Suites Chesapeake. 1560 Crossways Boulevard Chesapeake, VA ******* on January 19 -21. I often stay here due to my job. After checking out on 1/21/2024. I realized I had left my registered firearm under the pillow. When I called back the same day and spoke with management. They stated housekeeping had not turned in any items. I honestly love the location of this hotel. But no one is honest here. I even went out to get a food delivery. And if cameras were viewed. It would have clearly shown my weapon on me when leaving and re-entering the building during my stay. My advice. Triple check your room before leaving because employees will not return items that clearly does not belong to them. I have filed a a police report with the Chesapeake police department.

I tried to write my review on the Marriott site. However the survey that was sent after my stay expired.

Just checked in and checked in late so there was no one else checking in I could say perhaps they were just too busy. Gentleman checked me in and provided 2 keys and at least stated where the elevator was. No
Welcome to Marriott or even basic information as to restaurant, amenities etc. Or if needed anything for the room; I just assumed due to technology I would find that on the TV. However nothing is listed about the restaurant or how to find items on food menu. I was transferred twice to the restaurant and once called directly for room service as I had a long trip and was tired, there was no answer or anyone called back. I hope the other 7 days here get better.

Also Cannot say receptionist is unfriendly as he
Was speaking to a couple after I left to park my
Vehicle & return.

The overall place looks great.

Please beware. Marriott is dishonest about the benefits for titanium members. They have discriminatory practices when it comes to annual choice benefits. Make sure you record every transaction. Their customer service staff are totally incompetent and don't understand basic English. Buyer beware!

Encouraged to purchase a $199 4 day vacation when booking a room. One year and 3 months later when finally have time to take it, am told expired and have to pay $99 to reinstate. No thanks! This is not how you treat rewards members if you want their business. Travel for work and fun - and plenty of other hotels out there.

Any time I travel somewhere, I seek Marriott hotels because I'm so used to staying overnight in their apartments.
The level of services is beyond the sky, they always cater to the needs of visitors and do everything to please them. I suppose that is the direct of evidence of how the service influences the brand awareness and creates trust from clients.
I can't even count how many times I stayed in their hotels, but I don't care, the main - I have a joyful time.

My wife and I were platinum members at the old Starwood and regretted the change with Marriott. Worst possible web site and mobile app. Every time I try to sign in I get the error message. I know my email and member number are correct as I get frequent emails wanting me to buy points. So it's a password issue and updating your password is an excruciating experience. However, with an hour of spare time and infinite patience it is possible. However, once I get signed in and complete my transactions, I will go through exactly the same experience the next time I try to sign in. Their hotels are excellent but boy the customer service on their apps is extremely frustrating. So, I am done with Marriott and will sign up with another high end chain like Hilton hopefully with better customer service.

I called in to explain about a recent stay back in December. It was regarding using my free night award. The guy at the hotel said he couldn't do anything because it had to be booked online. I said I could do it but the guy said it would not work. I found out this was misinformation. After explaining this to Gabriel and the whole scenario more than 3 times, he offered zero help or interest. Horrible customer service rep who definitely should not even be taking calls. There's more to this complaint and the zero steps he took in addressing this matter.

Arrived at 21.30 pm, the room was not cleaned. Had to wait to clean the room, the manager "Sara" resolved to discount $100 from our account, we don't think it was enough, we payed almost $250 for a night. Unpleasant wait at the hall, not even offer us a drink at the bar!

We booked 2 rooms. The first room had bloody handprints and smears on the bathroom wallpaper, the 2nd room's tub was clogged shin deep from one shower and a 3rd room's heavy wooden closet door fell on me as I tried to close it. The GM did not refund my points as promised. A week later I had to call the corporate office and receive a case # for them to only refund 1/2 of what was promised by the hotel. Side note, China, the young lady on staff that evening was very accommodating and helpful. She did everything she could to make us feel comfortable. The GM did not follow through and I am extremely frustrated the amount of time it is taking for Bonvoy Marriott to make this right.

I've been a part of the brand through my travels and decided to apply for key positions but, understandably, was denied application before interview. I have 20 years hospitality experience in competing properties but was informed I am over qualified for what they want to compensate which is a direct admission to how they run their new program….basically a corporation that has no soul. Would recommend staying with the smaller, family run units that cater to your actual experience.

Will never spend another dollar with this operation

Towne Center Suites in Tucson do provide spacious clean and comfortable accommodations but although staff are very pleasant, they fail to provide necessary service to keep coffee on hand and frequently allow items in breakfast to run out. They need to monitor it more frequently. I had to request coffee replacements 5 times. Breakfast is high cholesterol with minimum healthy choices except apples and oranges. Their remotes for tv in lounge do not work and are sometimes lost.

I have been a Titanium member with Marriott for over 20 years. About 6 months back my account got merged with someone else's. I don't have access to my points, Marriott hasn't suggested an interim solution that restores my status with Marriott. Whenever I call, they can't provide any target date for addressing this issue. This is a very frustrating experience and the worst customer service that I have seen in the hospitality industry.

I have been on the phone with Marriott customer service 20 times because i have not received my points for 7 stays which is because of an issue with their app! Even though they can see my stays they still want me to send my receipts through the folio which doesn't work either! Emailed them but they won't except that either! Never again will i stay at a Marriott! Absolutely the most pitiful customer service i have ever witnessed!

My wife and I stayed the night of 3/25/2021 at Fairfield Inn & Suites Colorado Springs South, on 20,000 points from my wife's Marriott Bonvoy account. Long before the reservation was made, the Bonvoy account had 20,446 points - enough to cover the stay with 446 points left over.

Inexplicably, Marriott charged $250 to my wife's credit card on 3/22/2021. This is the exact amount it would take to buy 20,000 points. However, not only was this charge unauthorized, no points were credited to the Bonvoy account.

Numerous calls to Marriott have not reversed this charge. Each time, the agent on the phone has seen and verified the issue, but when the case is forwarded internally, someone named Taylor W. Has closed it, stating that points were purchased. They were not.

As someone who has worked and travelled to 47 different countries, hotel service does not get much worse than this. If someone calls you at the Whitley, no one answers the phone. When they do answer the phone they decide to screen your call (a supposed hotel policy that you are not made aware of or agree to) on the pretext of providing a "luxury" service. When you check out there is no account available and I still don't know what my bill amounted to a week later. When you are trying to get a taxi in the early morning, there is no bellman on duty. When you complain they tell you that they are "terribly saddened" and that the hotel manager will be in touch, but nothing happens. And I could go on... but suffice it to say - you have been warned!