They don't take your complaints seriously, they lie and they do not give you updates on your orders, oh you will get a tracking number in 48 hours. Really? Because it has been 35 days since I put in my order and I have called you guys time and time again... still no package still no explanation... just I'm sorry you feel this way. I don't care if you are sorry, as a consumer I need confirmation and a follow up. They do not follow up I am always the one calling and never getting answers! Don't shop at here. It's garbage, never will spend a penny here again! Go shop at Zara. I put in an order June 1st and it was on my doorstep on June 3rd. I will be giving my money to places that deserve it! Period!

Placed an an order online and wished to cancel straight away. Called their Customer Services before confirmation of the order had come through to cancel - was told nothing could be done at the time and they would call me the following day - no call, called through again, told that this was the wrong information, nothing could be done and was hung up on. I called again, requesting to speak to a supervisor, was told the supervisor had refused stating they would say the same thing and I would have to receive the order before sending back - they have not even billed me yet nor has the order been shipped! I cant understand why I cannot cancel said order as this contract has not been completed under e-commerce laws. Why should I be billed £100+ in the interim for an order that I have requested to be cancelled! Lastly, I was told that on any other week that I would be able to cancel, but as they are busy due to black Friday - this is their policy!

I bought something in October last year, wanted to return 2 pants. They sent me the return label a month after I requested it. And after they sent an email confirmation for the return, I am waiting for the refund in my bank account, it's been a month now! Nothing! When I call the customer service they are very useless so I don't know what to do to get my money back!

All purchases I have made from Mango (In stores in England and abroad and also online) Have been great, the quality is good and the prices are fair. Shipping times have been fast in my experiences and I have never had a problem with customer services.
The Sales at Mango stores are really worth looking out for, bargains are to be had.

More good reviews are needed to be posted on here as most reviews are from people with bad experiences, who quite rightly vent their frustrations in a review.
More rounded reviews are needed to represent the company correctly.
I feel this Company and its products are great.

Mango offer a returns policy for international shipping should you wish to return your purchased item. They offer free returns. This however, is not strictly true. They will collect the product free of charge, but your refund is only a percentage of what you paid for the item. So beware of their claim that you can return the item free of charge.

I hv placed an order of dress for my
Niece birthday, but there is no dispatch details were given, it's been more than 12 days. I have mailed them so many times, tried to contact at customer care evn number of times, but no response. I cancelled the order, in the hope that I will get the refund atleast; but they haven't refunded yet. Feels like MANGO is a complete fraud company.

I ordered like 11 clothing items from Mango's website. I live in Egypt, so I thought it'll take a while.
Website mentioned 7 working days, I ordered Friday evening. Considering that Europe and Middle East have different days off and public holidays, I'm very satisfied with the shipping. Ordered on 11th, received on 22nd. Clothes are in great condition, even though I only ordered discounted items. Fit me very well, very beautiful designs.
All packaged separately, a dress and two pairs of pants came with hangers.
I'm very very satisfied with free shipping, the package got delivered to me by DHL!

I sent them a thank you email.
I don't know what's the fuss. :)

I was scrolling on Tiktok one day and I saw these super cute bags and they weren't expensive so I bought a few for myself!

Mango sells clothes too but i think they're most known for their bags. I would say their quality is great for it's price especially when they're on sale. Coming from someone who doesn't like to spend a lot of money on luxury pieces and things I'd totally recommend Mango!

Watch my duet tiktok to see more about the bags :) https://vm.tiktok.com/TTPdjoqw69/

I feel like I have been robbed! Purchased the brown flowy top & bottom. Whole outfit went straight into the Garbage. Couldn't fit a doll head through the top opening, unfinished frayed hems, and all of this after waiting three weeks. How is this legal to sell this junk!

Yesterday ı went to a store of theirs and purchased a black dress, the dress burned when ı took it home and tried to iron it (in low heat) THE DRESS MELTED. When ı went back the staff were horrible to me and ı ended up leaving without a refund. Overall Mango is a bad brand with really low quality people working there.

I was a loyal mango customer. I made an order on 6th July. Today, the 11th July they are sending me an email saying the order is cancelled. I think it was a very irresponsible thing to do. And I thought it was a reputable company. I had been waiting for the order for like 6 days now.

Hii,
I'm messaging from India & quite frankly a highly disappointed customer who's never returning to purchase Mango anymore.
I placed an order on 12th December 2021 from Mumbai, India.
The order number is #5438 & it has not been shipped yet or I have not received any response from your customer service team/ email response.
This is $#*! & I am not going to accept my money going down the drain.
Look into this matter urgently - it's completely unacceptable & disgusting behaviour from a reputed apparel company such as Mango.
A disappointed customer

I wish I was rating them with no star! Awful service, I have received my order in the very bad condition, very dirty and damaged, they told me that they would refund me, and after a month of follow up and communications, they just ignored what they promised, no one listened, no escalate the problem and they said to my face that even their supervisor won't get back to me at all! They said they don't get in contact with the costumers! What kind of customer service is this! I did exactly what they told me and they refused to refund me! Do not purchase from them.

Placed an order and still hasn't been sent out. Complained on all their social media pages and emailed severally. Eventually I got a reply saying they shipped it. Days after Hermès hasn't received it. Messaged them again severally and they respond that they ship from outside the Uk. How in the world? Mango is the worst ever with the worst customer service. I keep forgetting my previous orders from them never got to me. My advice is never ever shop from them. Shop Zara instead, they have better pieces with better customer service.

Order number C91ZR8. They refuse to refund me my money (which is 70 euro) only because I do not have the bank account in the country of purchase. I explained them that I am an international student here and only have the bank account in my home country. They even do not suggest alternative ways of refund (such as giving me a voucher of the amount of refund etc). I am actually furious and disappointing. The worst and the most awful online store and service I have ever received. Will never return.

These people are horrible to deal with. My mother received 3 gift cards from MANGO to use for Christmas, when she went to go buy the clothes online they claimed they don't have any gift cards and will not work when the gift cards came from their store... so she went to the store to buy her clothes in person and still claimed that they do not sell gift cards or use them but they have gift cards on the table when you pay for your clothes. And they never return your money. They tell you lies that you will have your money back and wait long enough until you can't.