The worst customer service ever with Mango! In fact they don't have a customer service number which deals with goods bought in store! When you call the customer services number apparently it only deals with online orders! So they tell you they cannot help you, and have to deal with management in store or email customer services! Managers in store have no authority to process anything beyond their policy! It's like going round and round in circles and you will never get a resolution! If you email mango customer services you get NO RESPONSE! I have proof of emails to them with no response! I would never shop in mango again!

I ordered 6 items, 3 tops and 3 dresses. They sent one dress that was damaged and a top in the wrong size. I sent the two items back and they said they would refund the postage. 3 months later they send a wire transfer and I wined up paying more for the wire transfer than the postage. I wont buy anything from them again

The most terrible customer service ever! They do not even talk with respect with the customers and whenever you have a problem with your package, delivery, etc. they will talk with an irresponsible and angry behavior and not solve your problem at all!

In my experience you are not going to receive your order and you are not going to be able to contact the company.
Emails are not answered.
Phone calls are answered by a robot. Good luck trying to understand it. (It wants your phone number). Once it has your number it tells you something randomly. In consecutive calls I was told I had no order, and my order would arrive shortly. If you try to get through to a human you will be told not to hang up, but they will hang up within a couple of minutes before you can speak to anyone.

Ordered early saturday morning, shipment of order arrived by DHL(which I would not prefer if I had choice). Was hesistent, and scared bc of DHL tracking. But order came and to my liking, products like more than I thought. I got sale items and I think I good some good deals and for the brand, it was on clearance sale so I was able to grab some goodies. Overall had a good experience. One shirt was oversized, which was surprizing, since I ordered multiple shirts in the same size. But I called customer service and was assisted by staff to my satisfaction and will be returning it to them via post.

Mango sent me the completely wrong order with no return lable. I'm not able
To return the wrong clothes for a while as I'm not in town and they won't refund me or send me the correct items. Terrible customer service. I'm so bummed because I ordered from them a lot and love their clothes. I feel like they have stolen my money.

I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th.

I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada...

Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random.

I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent.

What am I supposed to do now...? Unbelievable.

My order DE5WZZ was placed on Jan 05, for some reason, the address was not correct. Right after the order placement, I contacted them about the wrong address. There was no option to edit the address on the website. I got an email later saying they transferred the request to other departments. Though everything was resolved then today I received a notification saying that the order left the warehouse and the address is incorrect. I called them twice and got the answer that they submitted the cancellation request but cannot guarantee the cancelation. Nothing can be done. Honestly, I do not know how they work together that make a request made right after the order cannot be corrected. Now I have to track the order and if it is gone I lost money. It is very risky for the customer this way. However, this is the last time I ordered from them since it is very inconvenient if something happened. Hate you MANGO!

First time buyer. I ordered a coat from MANGO on November 24, last tracking update was November 30, today is December 15 there are no any updates in tracking- package probably got lost. I called MANGO and asked them about replacement or cancellation of the order. They respond: NO Refund will be issued until they receive the package back. WHAT? I'm not the USPS, why the client need to be responsible for delivery problems? If USPS lost the package it's between them and MANGO. I will file charge back with my cc. NEWER will buy from this company again.

Ordered a venus coat (xs)-beige from Spain and paid 2 799 zara for it. Order was placed online, 29 Aug, my card was debited and I received an email on 30 Aug advising my order will be received shortly (2-4 working days) to South Africa. Since the 30th of Aug I was unable to track my shipment as the link Mango sent has no tracking number (actually no order details. All I have is my order number... I called Aramex as the link given to me by Mango takes me to their site. Aramex is unable to asssit as I don't have a tracking number. I ordered the coat weeks in advance as I needed it for a special occasion and having read all the bad reviews... I just don't know anymore. I have since emailed Mango but still awaiting a response. HELP PLEASE!

This is the worst costumer service I ever had to deal with. Beware USA costumers, they shipping packages with the cheapest "on trac" company that loosing packages all the time. If your item is not delivered you will have to deal with "investigation department" that will do nothing. I had to call my self between both companies. I found my item, ask "on trac" to send it back to mango.com. Mango costumer service said: "Thank you we will return your money when we receive the package". They don't care about costumers at all. I think this company should have zero stars.

I bought a blouse from Mango after I saw a YouTuber recommend it. When I received the blouse, I washed it, which I always do before wearing. The buttonhole near the top of the blouse frayed terribly and I couldn't fix it. I got a return label. Over a month ago and sent it back. Crickets. I sent them a message. Crickets. It takes 12 days, they said. Crickets. I have not gotten a new blouse or a refund. Needless to say, I will NEVER order from this shoddy, ridiculous company again. I'd rate them a zero, if I could.

I used Apple Pay and they send my item to a different address than on my Apple Pay. I informed them of this and they told me to go to go to the address and try and get the item. Not only did they refuse to help me but that is so dangerous to send someone to a strangers home to ask for a package. They wouldn't work with me in any way. Don't use this company

Orders placed on January 8th and January 30th are still not SHIPPED even on February 25th. The customer support team is unhelpful at best, citing high order volumes but failing to respond to my requests asking for a refund. Even businesses like H&M and Zara have high order volumes but they don't take this long to ship out items.

EDIT: One of the items was finally shipped out and delivered but guess what? They sent the wrong size shoes. Had to return it immediately and the return was received in March. It's mid-April and I am still waiting for my refund. I have had to follow up twice with the customer service and I still have not received a response.

Mango offered no support per my purchase. Ordered sweater- tried to correct ship to address next day. Mango wld not help. Mango said IF sweater comes back to them, they will refund me. If it does not, no refund & no sweater.

OMG complete bloody awful experience with Mango. I Lived in the U. K and Mango was great. Living in the USA and ordering from here is a complete nightmare. Girls order from Zara they are Ten fold on these guys. The staff are sooooo rude. I even herd sniggles on the ph when struggling to place an order. I use 2 USA cards plus my husbands and to say it was our problemour cards didn't work. Right then I purchased from Zara with no problem. My issues where not resolved. All I can say is Zara is my hero and Mango is useless.