This is the worst costumer service I ever had to deal with. Beware USA costumers, they shipping packages with the cheapest "on trac" company that loosing packages all the time. If your item is not delivered you will have to deal with "investigation department" that will do nothing. I had to call my self between both companies. I found my item, ask "on trac" to send it back to mango.com. Mango costumer service said: "Thank you we will return your money when we receive the package". They don't care about costumers at all. I think this company should have zero stars.