I wish I checked these online reviews prior to making an online order. I have always been a fan of Mango and never had any complaints about the quality of clothing received. This of course was when I did in-store shopping. I placed an online order for a wedding I was attending and did not notice that I had an old delivery address stored. I contacted both Mango and the shipping company, On Trac, prior to the delivery of the package to make the address change. The Mango rep I spoke to claimed to have requested the address change with the shipping company. I also contacted On Trac to make sure I had all sides covered. On Trac created a case and said they have to wait for approval from Mango for the address change. The next day, I still did not receive any confirmation email from Mango and decided to call for the second time. This second agent, Catherine, then tells me they cannot change the shipping address. Not only that, there was no supervisor for me to speak to and to take it a step further, she would not give me another phone#, email address or anything for me to reach out to a supervisor. WOW. She said the package would be returned and I would need to reorder everything. As upset as I was, I placed another order due to my time constraints - wedding and all. Today, I see that although I did allll of this, the PACKAGE WAS STILL DELIVERED TO THE INCORRECT ADDRESS! HOW? I spoke to another Mango agent today who was just as unhelpful as the first two. What is boils down to is, the address not only could not be changed, but I am still responsible to pay for a package I never received. How this company can continue to operate like this is beyond me. I WILL NEVER SHOP FROM MANGO AGAIN. Excuse me while I go take a 2 hr trip to an old address to find my $500 package.