Jonathan B.

Placed an an order online and wished to cancel straight away. Called their Customer Services before confirmation of the order had come through to cancel - was told nothing could be done at the time and they would call me the following day - no call, called through again, told that this was the wrong information, nothing could be done and was hung up on. I called again, requesting to speak to a supervisor, was told the supervisor had refused stating they would say the same thing and I would have to receive the order before sending back - they have not even billed me yet nor has the order been shipped! I cant understand why I cannot cancel said order as this contract has not been completed under e-commerce laws. Why should I be billed £100+ in the interim for an order that I have requested to be cancelled! Lastly, I was told that on any other week that I would be able to cancel, but as they are busy due to black Friday - this is their policy!