mail.com

I have been a personal user of mail.com for the last year. I even got an account for my wife. Everything was fine until 3 days ago! We have tried logging in, but we are blocked due to apparent "irregular activities" - WHAT IRREGULAR ACTIVITIES? - we have been using this account to make our home purchase so now we can't get to the documents!

Support won't help us and no one will tell us what to do! I tried to convert the account to PREMIUM thinking this would help. Won't work either!

I agree with the previous post - they deserve to burn in hell! STAY THE F$%^& AWAY IF YOUR INFORMATION AND EMAIL ARE IMPORTANT TO YOU!

Extremely dissatisfied user!

I created an email account yesterday, today I tried login to check mails, poof, I have welcomed by a message "your account is blocked for irregular activities" ( I don't know what is that irregular activities within 12 hrs) I raised a ticket with alternate email, still I didn't got any info from them, or my account is unblocked, it's complete scam, they are running there servers for annoying people, at all cause stay away from them

This email service has to be the worst email service on the face of the earth. I got an account with them to handle a Craigslist ad for my private investigation firm. Well, I entered the wrong password into this brand new account and--boom!--I was locked out of it. Emails for help were completely ignored--you'd get an online form to fill out, but nothing ever happened afterwards. I event sent an email to their press room--still no response. Finally their customer service replied saying that they considered the matter "resolved". It was "resolved" only if you accept losing any emails that might have been sent to that account! Any decent email service would allow you to answer a security question to recover your password, or would send password reset instructions to the "contact" email you provided. But not mail.com. Apparently their techs, if they have any at all, like to sit back and laugh at locking people out of their email accounts. My advice to anyone contemplating using this service is--don't! The people who run this "chicken-wire canoe" operation literally do not care helping anyone!

As of 2015 they now use large full-screen video ADs (on the login page) and additional large-page ADs on the landing page with a tiny "goto mail.com" link you can barely find near the bottom. Just because some jerk got the mail.com domain name years ago (by the way it's EMAIL not 'mail' unless you're delivering physical packages), just because some jerk happened to get the mail.com domain name they think they own the internet now. Their even-more desperate CPU-intensive full-page video ADs campaign tells me that someone at mail.com is getting desperate since they've already reached the threshold long ago of angering thousands of internet users with changing the user interface for no reason, CPU-intensive 30 FPS Flash-AD content that brings good computers to a crawl, dozens of unwanted weekly "mail.com premium" inbox AD messages etc. Full-screen high-resolution CPU-intensive video ADs on the login page while you're trying to type! There's a greed-monster somewhere behind mail.com. It's an unprofessional presentation and an unprofessional internet outfit. I check my mail.com email maybe once/month at the most. Offending EVERY USER is not the way to run an online service.

Ohhh my goodnes... This is the worst email service provider. I pay for Premium support. Right now I am not able to log in because for some reason they are blocking my IP Address. I called the customer service which is outside the United States and the person on the line is not able to reset my IP block. There is no next level support and all he tells me is that I will receive an email when the issue is resolved. He could not give me a time frame neither. This is a nighmare if your work relies on this email service provider. DO NOT MAKE THIS MISTAKE!

Look, I hardly ever comment or make a reviews of websites, but this time I had to do.
I had an awful experience with mail.com, if you go there and create your account, I'm sure you will get very, very disappointed too, why!? Simple! I went to sign up option, I fill all the boxes, and when I submit to create an account, says ''technical error'' it doesn't let me sign up, I tried signing up with a VPN, and I was intercepted, blocked! Ok! I just sent a message to their support saying that I used a VPN to register due to error thing, and that was I received as an answer ''We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.''

I sent another one ticket begging for help and that again ''As mentioned in the previous correspondence, your account was blocked by our Security Department. Please note that the Security Department will not share the exact reason for the block and there is nothing else we can do.
Thank you for understanding.'' They say that there is NOTHING they can do to help. I waste my time, and I felt very bad for no help and no explanation, so do I need to say any further? Stay away!

I paid via bank card for premium services for a year and after around 2 months mail.com started lying to me and being racist and discriminatory as well as it intruded into my privacy, continued to show me adds despite me having paid for no adds premium and their customer services try to bull$#*! their way out of admitting the discrimination. I as a paying customer am furious at their false advertising and discrimination. They say they will pay back the money but they never do, they don't say sorry about the racist pricks working in their customer service and they try to blame be the paying customer for THEIR INCOMPETENCE.

I attempted to create an email account for a small business I am starting, since they have somewhat personalized domain names. Once account was created, I get a notification saying it was blocked due to irregular activity and to contact support. I sent an email explaining the situation and they refused to unblock my account. I sent a follow-up email and have not yet received a response. Upon further research from my end, I discovered that this happens quite often to individuals creating a new account, and even to individuals with existing accounts; I heard of one individual in a similar situation (business owner) who spent three weeks with support trying to regain access (takes about 24 hours for a response).

Honestly, I'm glad this happened to me as soon as I created the account. I cannot imagine my rage if this happened while my business is open. I can seriously lose clients. Anyways, I moved to Gmail. I get that my domain is not personalized, but a) I'm sure my clients will excuse a small business having a Gmail account and b) it's reliable.

In conclusion, DO NOT use mail.com. If you are currently a user, I'd suggest you back up everything and switch to a different provider ASAP before you are next. As a matter of fact, if they decide to unblock my account the second time around, I won't use it.

If you decide to use this, do so at your own risk.

UPDATE:
They reversed the block, but I still closed the account.

I gave a poor review a few weeks ago because I could not login to my account and mail.com advised me that my account was being deleted due to "no activity in 6 months". I do in fact use the service every day with hundreds, possibly thousands of messages over that period. I explained I regularly used the service but their response was to say they could do nothing since the process of deletion had already started and they were unable to stop it. I could still use the application on my smart phone but not login with my laptop. After a week or so I again contacted mail.com to ask why, if they had deleted my account, it still worked on my smartphone. Someone then contacted me to ask for more information on my account and said there appeared to be an issue with their systems. Several days later, hey presto, I could login again and things were back to normal. A thank you to mail.com for eventually resolving my problem. It was a shame that initially, I received such a curt response to my problem.