Peter C.

I gave a poor review a few weeks ago because I could not login to my account and mail.com advised me that my account was being deleted due to "no activity in 6 months". I do in fact use the service every day with hundreds, possibly thousands of messages over that period. I explained I regularly used the service but their response was to say they could do nothing since the process of deletion had already started and they were unable to stop it. I could still use the application on my smart phone but not login with my laptop. After a week or so I again contacted mail.com to ask why, if they had deleted my account, it still worked on my smartphone. Someone then contacted me to ask for more information on my account and said there appeared to be an issue with their systems. Several days later, hey presto, I could login again and things were back to normal. A thank you to mail.com for eventually resolving my problem. It was a shame that initially, I received such a curt response to my problem.