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1 Review by James

1&1 Media Inc.

1&1 Media Inc.

1/28/15

This email service has to be the worst email service on the face of the earth. I got an account with them to handle a Craigslist ad for my private investigation firm. Well, I entered the wrong password into this brand new account and--boom!--I was locked out of it. Emails for help were completely ignored--you'd get an online form to fill out, but nothing ever happened afterwards. I event sent an email to their press room--still no response. Finally their customer service replied saying that they considered the matter "resolved". It was "resolved" only if you accept losing any emails that might have been sent to that account! Any decent email service would allow you to answer a security question to recover your password, or would send password reset instructions to the "contact" email you provided. But not mail.com. Apparently their techs, if they have any at all, like to sit back and laugh at locking people out of their email accounts. My advice to anyone contemplating using this service is--don't! The people who run this "chicken-wire canoe" operation literally do not care helping anyone!

James Has Earned 7 Votes

James R.'s review of 1&1 Media Inc. earned 7 Very Helpful votes

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