Macy's

I ordered some furniture through Macy's website and it was an astounding experience. The product was excellent, delivered on time, and assembled. It was terrific. On the other hand, I get so frustrated trying to order online. If you are not having it delivered to your home address, their "security software" cancels the order every time. I now order online and then pick it up at the store. A little more cumbersome but necessary if I want to order Macys products.

Do not place an online order with Macy's! They tell you something is in stock, claim that they have shipped the order so they can charge your credit card but they don't actually ship it. They then sit on your money for an indefinite period before they return it to you.
I am sympathetic to Covid related delays and shortages but why do the debit your credit card before they ship? If they don't have stock just say so and don't tale my money!

Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. (Until the 27th) "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's club. Returning this JUST so THEY can't have my money. Never will I buy from macys again.

The Tanasbourne Macy's doesn't have carts at each door for handicapped etc. I asked recently in customer service and they said at other door! That was to far for me to walk without one so, I didn't get to shop at store,how many others don't shop there because of that!? Until they get some at each door,I won't be patronizing.

Placed an order Sunday after Thanksgiving using 2 gift cards and "sharing" credit. Got order confirmation 1 item missing- gift cards not applied. Then got email all items cancelled due to incomplete address ( which showed compete on order) called customer service- she kept giggling and said to wait until tomorrow and was reading prewritten reponses.
Order has been obliterated- not showing in my account at all and keep getting prewritten emails about " solving my issue successfully " just got a notice of new bill from them but can't review it because site is broken. Macy's where have you gone?:-(

Label was created, package was lost. Refund was processed never received not even a confirmation # was received, was told refund was denied after l called to get update which means if l don't call never would they process refund for the second time. So now l have to wait another 10 days to receive refund totalling close to 30 days, very rude Supervisor Ken, & representative Angie.

Ordered a beauty set that was a great offer because it included 2 gifts with three items; without the gifts, the price was not an offer. Once at checkout the gifts were in stock and it let me choose the items. However once I received it, I didn't not have the extra items. I contacted them and they offered me 5$ (for an almost hundred dollar missing item). Never again!

Remember when Macy's was a quality high-end store? Well, now it's a chinese, DEI junk store. I've rec'd clothes unfinished, torn, tagless and really poor quality. I have been waiting for a $150 refund for 8 weeks. 3 phone calls later and I'm told I'll have it in 5 days. I've been told this twice before so not really optimistic. If you are lucky you get an English speaking person. Most likely you will get someone with a high-pitched heavily accented voice from the Philipines.
Macy's needs to take notes from AMAZON as to customer service, shipping and refunds.

I've been an avid shopper for decades and just had the best experience ever with a department store salesperson. Fatime works in the Women's Sportswear section of Macy's 34th Street in New York. Not only was she pleasant, knowledgeable, and accommodating, but she went out of her way to help me get discounts that I wouldn't have known were available. Her manager, Brent, was also congenial and obliging. The store is a better place with them on staff.

Ordered a purse as a gift for Christmas. Was given the run around by an Ahole called Sharma K. Some bozo supervisor named Isabel ******* does little to rectify the fact her agent clealrly lied on the transcript. JThis companies has gone to absolute $#*!. Macy's blow me you'll never see a dollar from me ever again.

Macys totally screwed up my online order. They shipped me a package with my name on it and someone else's order inside. After several calls to their customer service center, which happens to be located outside the country,(thanks for giving those US jobs away!), they still couldn't distinguish between an actual jacket and a sweatshirt. They even sent UPS over 2x to the wrong address for a pick up and then reissued an order that I never placed. What idiots, truly. I'm not surprised they are closing stores. You've were warned.

They make it as difficult as possible to contact them at all then they're reps are rude or not even able to answer simple questions or both. They missed an item from my order and said they were reshipping - I specifically asked the rep but never did. They canceled another order more than a week later saying the item is out of stock even tho it's still for sale on their website at a higher price than I paid and "as a courtesy" sent a coupon that had a paragraph of exclusions so looks like it can't be used on most of the store

Purchased a mattress at Macy's a month ago (Labor Day Sale). They told me I had 30 days to return it. To return this item, it will cost me nearly $1,000.00. Greedy commercialism! I was not told by the salesman before I made the purchase. When I spoke with the agent on the phone about the return, she said that they have it posted in the mattress department. I NEVER saw it posted anywhere, it must be hidden inconspicuously somewhere. BUYER BEWARE.

I can say that utilizing Macy's website has been a much stressful experience than heading to the flagship store to make a purchase. I'm sure like many of you standing on long lines is one process we can all do without. So moving forward the things I like about the site. 1st lots of options, 2nd you always have options to save utilizing the saving pass, membership rewards etc. 3rd I love the fact that your purchases are personalized by a Thank you card. It makes you feel appreciated for your patronage. I hope my review was helpful