Macy's

Prefer paying bills online. Logged into site and tried to pay our Macy's credit card bill. Couldn't find in our account where to pay. It kept prompting me to add our credit card, so I tried, but it said it already had it. Then I found a tiny Pay Bill link at the bottom of the page. Clicked it and it brought me back to the same page. Tried this a few times with variations. No luck. How stupid to not make it easy for your customers to pay their bills!

I ordered some fragances thru after pay and macys cancelled the order, because they have ''new security policies'' I called customer services spoke with Mary and she said there's nothing she can do and we have to wait seven banking days to get our money back. Or to go to a store and buy the fragances again, lol. What a terrible experience, that is why macys are closing so many stores. I will end buying my fragances in Ulta or Sephora Sad!

Sales personnel got in huff because I inadvertently put the shoe back wrong! Haha. My goodness if looks could of killed I'd be dead, as she slammed the shoe in the right place! Excuuuuuse me for touching! Place signs up, do not touch shoes, or anchor them down so people don't touch them anymore.

Worst customer service that you can get. I called *******229. I don't know why they are not checking phone calls to see what's going on. Today someone hung out on me. Even though you are repiting the same question couple of times they can't understand. I hate to call this number because of bad customer service and most of them they don't know what they are doing

9/19/23, I went to Macy in AZ chandler mall, I purchased skin care products, the paper bag was too small, I asked a manager to give me a bigger plastic bag to put my purchased items in, she said no, store policy not allow to give to me another plastic bag, she only can switch my small paper bag to a bigger plastic bag. She was not happy and roughed, checked all my purchase items and switched a plastic bag for me. I never be treat like this service before in Macy. So So….bad service, even she said she is the store manager.

Extremely disappointed with the return policy. They did not even make an exception knowing I had already bought a different size of the same pair of shoes. The rep on the phone did not even want to ask the supervisor for a remedy, only kept repeating that this is the new return policy. Macys was always the store where customer service made sure the customer was first and was happy. No matter the situation they will make an exception to please the customer. They have changed for the worst, unfortunately.

We selected a few items worth thousands on line and headed to the store to talk to a sales person as we had a few questions, wanted to try some mattresses and hoped to put the order in the store.
However, there was not one single available to talk to. We were told that they work somewhere else but someone will call us. We haven't received any call.

If you use the star rewards and you would like to return/void the whole transaction, you won't get the money you paid for, even after they reduce the star rewards amount you use. For example, if you use $50.00 earned star rewards, and you decide to return the item(s) within the 30-day return policy, for some reason, it will give you $90 less. They explained to me that we still can give you back $50 in star rewards, so I could use it next time; OK, that's fine; but, why did they give me $90 less for what I paid out of my pocket? If the transaction is completely void, you lose the rewards star money but get the exact money you paid for. I already reached out to their corporate office and talked to Chris, but no solution or a good explanation. That's Macy's new approach, which I believe is wrong, and I'll report to the FTC's Bureau of Consumer Protection for further review.

I went to make a return and the cashier was so rude! First thing I did was speak and it was crickets. Asked a question and no answer, so the entire transaction it was like talking to myself. She handed me my receipt and that's it. I called the next day to complain and was told the supervisor would call me back and of course they didn't. I'm completely done with them!

I called *******543 to change the name on my Macy's credit card. After listening to three annoying commercials, they then told me to call *******600 which is Free411 (a directory service) which is also filled with commercials you must listen to before getting any options. I can't get through to Macy's customer service which is apparently exactly what Macy's wants.