Macys totally screwed up my online order. They shipped me a package with my name on it and someone else's order inside. After several calls to their customer service center, which happens to be located outside the country,(thanks for giving those US jobs away!), they still couldn't distinguish between an actual jacket and a sweatshirt. They even sent UPS over 2x to the wrong address for a pick up and then reissued an order that I never placed. What idiots, truly. I'm not surprised they are closing stores. You've were warned.