Lyft

You drive for them for 5 mile and get 5$
2.5 to get the customer and 2.5 to drop off and 15 driving plus waiting so this is almost 20 min and you get 5$ if you lucky and dont search for tips so now you making 15$ an hour with out adding your spending of gas and mileage on your car lets say you pay for your insurance and monthly payment i think this is just a waste of time and some times they give you 4$ for a 9$ trip i dont know why this dum still working drivers should make a union for their own wrights

I have been trying to reach Lyft and it seems impossible. My upfront rate was different than drop off. The address was even different for drop off than what I put into the form. It's simply ridiculous and poor customer service that you cannot dispute a charge or even get email support.

If you're thinking about driving for Lyft, I would encourage you to think twice about it. They're taking so much out of the driver share it is no longer feasible to spend your time and wearing out your vehicle for the return.
Personal experience, personal feelings- I am disgusted with this organization.

Do not ride with a Charles from Philadelphia. Stole my phone that was left behind and even Lyft(employer) cannot contact him. MIA! And good luck with customer service...since it is non existent! Charles in the are of Fairmont, Philly and west deptford nj. I was told by lyft to contact authorities... What does that tell you.

The driver picked up somebody else at the site where I was waiting for, they drove the person to fairfax and they charged me for his ride. I sent them a complain and requested a refund. They only refunded me $7. They don't have a phone number to call, no option to speak with anybody.

I had a ride in Miami with a driver who submitted a "damage" claim against me two weeks ago. He submitted three photos that appeared to be water on his backseat, that in no way associated me with the "damage" and did not prove that I was the cause, yet I am being held responsible for the $80 fine. Turns out that lyft only requires the driver to submit photos and the name of the passenger. No requirement that they actually prove that the damage was caused by said passenger. I know that this was not from me, but Lyft doesn't care at all what I have to say about it. After multiple back-and-forth emails, they stand by that claim, even without actual evidence.

I don't know what is going on with this company but it seems the drivers are getting worst. Stealing bags left in the vehicle. I left my cell phone in a vehicle and the passenger pick up the phone. The driver literally was only 5 min away from my home and stated if I wanted her to bring it back I would have to tip her $20.00 how unprofessional and really a mess. Of course I gave her a bad rating and sent a comment to lyft. I would have tip her anyway but to blackmail someone over property they left in your car is really low, she needs to be let go period. It is bad customer service.

I have been using Lyft and have a five star rating as a passenger and I go beyond and above giving great tips. But the problem is that Lyft drivers are not held responsible for dropping bookings. They can just drop you if they don't feel like picking you up. You can be stranded like I am right now trying to get to the airport. I was supposed to be picked up an hour ago. One driver mentioned to me that the way the company pays them is the reason why they choose to not book or drop bookings. I understand the frustration with the company you work for, but if drivers are not reliable, customers will drop the company and nobody benefits.

My mother in law used to be a loyal customer until today after speaking to Lyft customer service. I was trying to dispute a $5 cancellation fee for a ride that the driver has cancelled without even showing up and trying contacting my mother in law. Lyft claimed that he did show up and it was my mother in law who didn't which is not true at all. Lyft refused to refund the fee. My mother in law had to take a bus instead. My mother in law have been always picked up at that location by other drivers, so some drivers have no problems with finding her. I am not gonna argue anymore of who is right or who is wrong, I am just trying to find an excuse for my mother in law to keep using Lyft service and not paying fees for Lyft non-patient and perhaps dishonest employees actions. We as customers have to be united as businesses become unruly and fighting for their customers anymore and without a proper major feedback many will keep going through the same experience over an over.

First problem, there is no way to contact the life human at Lyft. You have to reach out via their chat or email. Their standard response to any issue that is present it is "I am sorry that I am unable to help you. Thank you for your understanding."
I have been trying to apply for a driver position for several months. Initially the delay was incorrect information on a background check. The third-party they use for background checks corrected the information and resubmitted the report to Lyft. I did get a copy via email of the report when the background check company sent it to Lyft.
Lyft has still not updated their records and it is impossible to get anyone to do anything other than say "check with the background company ". The application is progressing nowhere as the background check company keeps telling me "check with Lyft ".

It was a Typical Rainy Day in South Florida on July 3 and was overcharged because of Rain! I saw pulling on my driveway and told him please come closer obviously he did not do that. He saw my sister with a cane and did not got closer either I told him you should got closer because know we are getting wet and because of that he decide to charge $20.00 totally unfair. Very disappointed with Lyft because I was overcharged $20.00 because of the rain seriously….I been a customer since 2016

1/25/2023, make reservation with Lyft. Waited 45 minutes, to have the app tell me to wait while Lyft looked for a driver. 15 minutes later, Lyft cancelled the ride because drivers were not available; but asked if I wanted to schedule again for a much higher price. Changed my reservation to Uber, 10 minutes later I was on my way for the same price as my first reservation with Lyft. Don't use Lyft in St. Mary's county, they will leave you waiting and then cancel.

Previously, I successfully used Uber several times and one day I decided to check how much Lyft would charge for the same ride. The Lyft interface is completely stupid and (in contrast to Uber) apparently does not allow to estimate the ride cost. After unsuccessfully trying to estimate Lyft ride fees, I ordered a ride through Uber. After some time I've got a call from Lyft driver telling me he is trying to find my address approximately 5 miles away from my original address (!) I told him that (a) I did not order the ride, (b) he is in a completely wrong location, (c) I do not need Lyft services. Next day Lyft fraudulently charged my credit card! Lyft does have any customer service contacts so you could not even complain anyone about these fraudulent charges! What a scam! I needed to dispute Lyft charges through my credit card.

Beware Lyft can charge you an $80 fee for spill cleanup. In my case they charged me for an ice spill even though I did not bring ice in to the car! The driver provided a picture. When I disputed the pic and asked for a time stamp I received no reply. Multiple attempts to contact and dispute have gone unanswered.

App showed quote about $33 plus change. Quote disappears from app upon acceptance, never to be retrieved again. Making it a "Lyft said, rider said" with the rider locked out of the information.
Upon arrival, price was $38.97 ($39).
My last same destination ride 12 days ago was $32.62 which was actually one mile longer (driver's choice routes)
This driver said "call Lyft and they will fix it".
No phone number available, only text. They insist they recalculated and $38.97 is correct!
They won't acknowledge they get your ride by committing a lie with a false quote and not honored.
Deliberate fraud! If you choose Lyft, be to s sure to make screen shots of the original quote before clicking OK!
It may help cancel the bank transaction!