Lyft

Left person car tried to call driver 25 seconds after I exited car. Driver refuse to answer phone. Tried to text driver. Driver refused to answer text. Called helpline emailed the helpline did everything I could to reach out to Lyft. Could not reach anyone at Lyft could not reach anyone at Lyft help phone numbers useless emails useless is the most useless health center I have ever dealt with.

LYFT is a racial profiling company. My FIRST ride was $18 round trip with tip(LuxRide). My driver was nice, and informative. But every since I made my profile like he suggested I can't get a ride under $40. Wow! I wonder how LYFT will reply. I never trusted this mode of transportation. Now I see why. Only in INDIANA. I've used this service with friends in DENVER and received better treatment.

I receive subsidized rides for $2.- Recently I was charged $22.06 for a trip to a hospital for surgery. I tried repeatedly to show Lyft that it overcharged. I proved it to them. But they answered with form responses They didn't listen to me. I'm 67 living in a rest home. On 101/20 I had major surgery. I live on an allowance of$72.80 per month. $ 22.06 is a lot of money for me. Over1/4 of my money for the month. I wrote them at least 6-7 times but to no avail. I wouldn't use Lyft again if my life depended on it. And it did that day of surgery. I'm disputing it with my bank now and I won't give up until it's resolved in my favor. Don't use Lyft.

Creepy driver saying weird things led me to scramble out of the car, accidentally leaving my purse. The driver wouldn't return my purse, and Lyft couldn't be bothered to answer me after my initial inquiries.

I ended up having to rekey my house and my car, replace my driver's license and credit cards, and my prescription medication. One top of this, Lyft sent a notification stating they were going to charge me $20 dollars even though the driver had not returned my property. The charge didn't go through, since I had to cancel my cards due to the situation.

The driver finally mailed my items back after two weeks, but not until all the above had to be done.

Yes, I made a report to the police, but was told they could do nothing.

HORRIBLE COMPANY. Will never use again.

On Sunday, August 20th. I took a lyft from Miami International to my house. Unfortunately, when I got home I noticed my phone was not in my handbag. So, I called lyft right away and asked them, to please give me the driver's number. The representative said she could not do that but she would contact the driver. I only heard from lyft hours later saying that they would contact the driver. Of course, they only contacted me the following morning via email. Saying that the phone was not in the car. The phone was in the car. Maybe if they would have contacted the driver 30 minutes after the fact and not hours. My phone would have been found. I will never use this service again. Lyft lost a loyal customer.

Hey lyft you overcharged me (by 5x the amount) and then made it nearly impossible to file a complaint. I will never again use your $#*!ty service. UBER has WAY better customer service channels hence making it way more likely I will use them.

1. Your support email bounced. No longer in service apparently

2. Your support phone number told me to call 911 in an emergency (no $#*! you $#*!tards)

3. I have spent over an hour entering the 20,000 bs details needed by your help online site.

4. No response on twitter

5. Response here?

Good job lyft. You do realise if youre second in industry you better be Better than the original right?

REFUND MY MONEY

FIX your $#*! support service.

FIX your awful UX

Grabbed a Lyft to run to the Tiverton Casino. $18.63. Fair enough. Couple of hours later, requested a Lyft. Lyft quoted 23. I booked it. When ride was complete I got a msg asking if I wanted to leave my driver a tip. I was surprised to see Lyft charged me 53.+ for the ride quoted at 23. I tried getting in touch with anybody at Lyft...GOOD LUCK! Finally sent an in app msg to Support explaining the overcharge and requesting an adjustment. Canned response from Lyft - "as stated in our TOS there are no refunds FOR ANY REASON. I attempted contact several more times and the same canned response. I went to BBB where I explained issue. Lyft responded with the exact same canned response. I now realize that if my fair quote is $10, and Lyft accidentally charges me $1000, there are no refunds for any reason. What a freaking loser company. I exclusively use Uber now. Lyft is traveling down a bad road.

James XUR443 my lift driver was supposed to pick me up for work at 5:50am. 5:50. The app tells me he's pulling up at 5:30am I'm watching him stop the car on the app saying it said he would be on time then he persist to come 20 minutes early! 20 minutes early! Now I get to sit outside at work for at least 20 minutes so James he literally said he had to come early because he had rides after mine. I scheduled this the night before! Customer service is junk. Showing up early to pick someone up is like having your cash register over at the end of your shift meaning you messed someone over to get what you got. Garbage! BTW I work in Atlanta. I'll be sitting outside in the dark. I'll never utilize lyft ever again.

Lyft is literally highway robbery. They'll charge you $70-$100, just to go one mile over. I've came out of $200 one day just to go to the grocery store and back home. They have ridiculous prices and if you don't want to pay a high amount, they make you wait 40mins for not paying $60 for the ride. After today I'm going back to Uber. Who wants to pay $200 just to go up the street? I feel sorry for the customers and the driver. Because after Lyft rips you off you can't even tip the driver. Smh

So I have been getting rides with Lyft for 6 years now. Most of the time I haven't had an issue but the past year I have been aced in more danger than ever before and Lyft couldn't care less. I've been on vehicles that have started going down the wrong side of the road numerous times where it could never be confused. Nevermind the one that tried to go on a roundabout the completely wrong direction. I've smacked my head numerous times due to the drivers speeding and hitting speed bumps way too hard and yet all the customer service ever says is here have 5 dollars credit but your health doesn't mean $#*!. You could have your arm chopped off and they'll tell you too bad here's $5. It's not our fault, our company says we can't do anything else. I can't in any good confidence recommend them to anyone ever again. Too bad though cuz some drivers are good but then again it's always the bad ones that the company doesn't care about that drags them down.

I requested a ride from Lyft never got picked up the driver started the ride and ended it and I got charged for it and my money needs to go back to my account I will be disputing the ride I never got in the car this is uncalled for and ridiculous

Have only used this company 2 times. On Sept 3rd 2017 I caught right away someone set up a separate account with my information in a different state. I called customer service the multiple reps could not help me and hung up on me after telling me they will talk to fraud dept... mean while the ppl racked up over $100 in charges for a taxi. I called other numbers to site requested and they do t work either. I emailed2 times too and still no response. Terrible customer service, terrible companu

Dude what are you talking about? I hate Lyft. They are using the drivers for their own good. They don't care if the drivers make money, but they concern about their 25 percent regardless if the driver make money or not. Why will you send a driver to drive 20 or more minutes to pike up a rider knowing hopefully we'll the rider is just going a mile or less? And when the drive cancel you want to deactivate the driver. If still don't get it how lyft called her driver independent contractors and still can deactivate drivers for cancellation. If drivers are independent contractor, they should be able to decide if to accept or cancel a rider. Lyft is awful and that is why they can't keep drivers. Congress should start looking into the rideshare company like lyft. Crazy people.