LyftReviews 909

First problem, there is no way to contact the life human at Lyft. You have to reach out via their chat or email. Their standard response to any issue that is present it is "I am sorry that I am unable to help you. Thank you for your understanding."
I have been trying to apply for a driver position for several months. Initially the delay was incorrect information on a background check. The third-party they use for background checks corrected the information and resubmitted the report to Lyft. I did get a copy via email of the report when the background check company sent it to Lyft.
Lyft has still not updated their records and it is impossible to get anyone to do anything other than say "check with the background company ". The application is progressing nowhere as the background check company keeps telling me "check with Lyft ".

For the last year or so, I have used Lyft exclusively as Uber has steadily increased their rates. I have loved my experiences, recommended to friends, even signed up for a credit card due to its connection to Lyft. HOWEVER, it appears Lyft has ZERO customer loyalty as this past weekend, they charged me $80.00 USD for a "damage fee" after a driver accused myself and fellow passengers of "extensive damage" after leaving the seats "damp with bathing suits." 1) we vocalized to the driver before entering the vehicle that the damage was already visible, 2) we were wearing jeans lol, and 3) he listed this as "needing extensive damage or repair," when it was dampened seats? With water?

After speaking to customer service, providing receipts, and requesting a lesser charge due to the fact that vomit, mud, and extensive spills only equate to a $20-$30 charge, they stood firm with $80.00 when again, the water was not from US.

I will NEVER be using Lyft again and will suggest others refrain as well. They have no customer loyalty and my trust is completely lost with them.

I have worked for Lyft for 4 years and I am a platinum level driver, which is the highest level of driver. I drive pretty much every day for several hours and I make my customers happy. Today there was an issue with a ride and I wasn't paid for the customer cancelling after I had arrived to pick them up and it took me 15 minutes to get to them. It is too much wear and tear on my car and not enough compensation. What is the use in working for a company that you are unsure if you will even get paid?

The man was petty he charged me 80 dollars for a damage fee because I accidentally waste some food juice on his seat, offered to clean it up very rude and nasty slammed on breaks once told him was HONEST enough to let him know once I realized it was leaking out this man is ridiculous and GOD doesn't like ugly I'm not paying 80 dollars it's very sad Marc you make Lyft look bad it was a simple mistake and you was wrong because you lied and said I did damages to your seat when you tried to clean it up that is the damage you did I spilled a small amount of juice, food juice is not WHITE by the way like the pictures you sent for review you sat outside of a paying customer house for over a hour Who's to say what you did to your seats I know what I did and you lucky no harm came to you moral of the story I should not be penalize because of a simply honest mistake that didn't cause any damages you was being petty your a broke human being and will reap what he sows as far as Lyft I never had any problems until now something needs to get done either way I'm NOT paying it. Then tried to charge my card 5 times you won't be getting it have a supervisor that's competent enough reach out to me and resolve the issue.

I have never in my life used lyft(or uber) but was just charged for 3 separate rides. There is no way to find out anything from lyft. No phone access and online is a hopeless venture. Whoever is using my credit card to ride lyft can probably go across country and there is nothing I can do through lyft to stop it. Terrible controls from them. And lousy security since they allowed someone to use a stolen card without confirmations of validity.

Literally today, and this is not the first, where my rides have been successful and an hour later I get an email saying that my account is being suspended for not following the guidelines and I don't know why! And when I go to the app to make a complaint, customer service is giving me the run around

I am writing this review to warn any Lyft users not to use this service. They had charge on my AMEX over $205.93 in charges I did not use or fees that was not correct. I had wrote them an e-mail and no response. I am working on with AMEX to file with fraudulent charges. This has been a mess. I will never use this service again. There is no phone service for customer no service, so beware!

Had a driver cancel on me and sent a complaint to their preferred channel -- Twitter. Long after I had provided very clear evidence of identification they kept asking more and more Questions which after a while clearly became just an effort to make me give up without registering the complaint. This used to be a good company but it appears to be turning into Is a real bad actor. AVOID LYFT

Lyft Treats its Employees like crap. No personalized support. No way to speak to a human being. They just keep spitting out trouble shooting script on repeat without actually taking in what you're saying. Even when you take the exact steps they mentioned. It just seems like mostly low paid workers with very few management with critical thinking and power to make decisions. There is now wat they will continue to survive like this. Upper management needs a MAJOR shake up.

I'm a single mom of 2, I don't have my own car yet. I tried lyft and they scammed me out of over $40. Apparently close but not at my location was the full $10+$5. Then another $20+$5 from another who I could hardly even understand, and he was very disrespectful. I contacted Lyft for help and apparently there is no main line to get ahold of anyone just messaging threw the app. The "Customer service" representative threw the app was disrespectful, I was told that 809 was the address the driver went to when I am located at 808. I was waiting outside in the heat with my 2-year-old for 45 mins. The two $5.99 fee was from the gas the lyft drives just driving 2 miles to not pick up their customers. I had to order ANOTHER lyft which cost me ANOTHER $20 after standing in the heat. After all that I deleted my account and will never use this crap again. No money as the "Customer service rep" said was or has yet to be returned to my account, excluding the four $5.99 charges I guess because the scammers needed to be paid for their time. It's been over 2 weeks. I don't need to prove this because they know what they do and did. I hope they get what's coming to the fast and stop f*ing people over.

What a bunch of cowboys. Sorry that is an insult to the hard working cowboys and cowgirls.
1. They cancel a ride. But you have no reconciliation. You cancel a ride and 'bam' you are charged. Even if they cannot provide a for the time you requested.
2. You book in advance and 'bam' again. A ride that used to cost me 12-15 dollars now charged at 25 dollars plus.
Switched to Uber after three months of using them everyday and they started pulling fast ones.

Yes you have flexibility to drive when and where you want. You also have a company that gives zero flying f***s about you as a driver for them. Their driver support is nonexistent. They will dangle a carrot for you to manipulate you into accepting rides with long pick ups that you will not make money doing. Driving 20 minutes to pick someone up who is going on a 3 minute ride and you get paid $3.19? Please… a waste of your time and especially you $4.29/gal gas. I personally had a 6% cancellation rate which according to the app, I got kudos for because it meant customers can count on me. They made me do a "no cancel" program where I had to watch videos then do 10 rides without cancelling any rides. But my car was totaled in an accident before I could finish those 10 rides and I will soon be deactivated because of my 6% cancellation rate while the goal is to be under 10%. When I was finally able to get support to answer questions after about 37 hours online, they told me to read the email. I told them I would love to read one if I had ever got one. They only ever gave me a notification in the app that I had to do this and no reason why. Lyft doesn't care if they lose 5 star drivers after 6.5 years. Oh well. They will miss me more than I will miss them. I promise.

Waste of gas waste of time. They need to upgrade map, app, and make rides more consistent or it isn't worth it at all

Basem, driving a White Toyota with plate 8PIR…, routinely cancels rides with disabled riders who have service dogs. This is illegal and Lyft doesn't do anything to discourage this behavior.