Lyft

I just saw a charge on my credit card from LYFT. They have NO phone number so you have to use their automated system which does not have what you want to discuss with them so you get nowhere. No matter how many times I would go on the app I couldn't get someone. Finally, a chat person came up and said they had a membership fee now (in San Francisco), I'm in Florida. I told them I wanted to cancel the membership and they just uploaded a url address that took me nowhere... I just spent an hour I won't get back. I'm glad there are other ride share companies out there!

The driver started and completed the ride without me even in the car! When I let Lyft know, they told me that my ride was completed efficiently! And they still charged me... I will never ever use this company again! Smh

The first time I went to use the app I was in the store about to pay for my items. I had spent the entire day in an Uber and decided, "Hey, let me use a credit from Lyft to try it out." The app says "we won't charge your card till after..." oh? Okay well I went to check out and the app charge d $30 so I couldn't pay for my items in the store.

THEN when the driver arrived, the app said the car would be WHITE it was clearly silver and you could smell the marijuana from outside of the car. We got in the car and asked if we could cancel the ride.

That is the first and last experience I will have with the lyft app.

Took 3 rides, totaling in $56. Got 3 receipts via email for said rides. Found out they helped themselves to $43 more of my card account. Went to their site to contest these non-existant charges, filled out the info, got to the bottom of the page only to find that the "submit" button is disengaged. There is no way to file a dispute on their website. Called their toll free number, it told me to go to the site. So, basically, they can do whatever they want with your account and all you can do is filled a complaint with the BBB, as I did, and hope you somehow get your money back.

Customer service is very poor with Lyft. Their website was not running properly via phone app or PC. I contacted customer support and explained the situation while filling the application out (DL would not be excepted so uploaded to email), the representative was able to fix it. As I was attempting to complete my application and consent for background check my ssn was not being excepted so once again I recieved an error message and contacted customer service again (with a uploaded copy of my SS card). Well I received no response via email instead I was sent a message while trying to proceed with my application that they were sorry but can not hire me, but thank you for applying! Wow... I do not have a poor driving record nor am I felon.

I booked a trip from the Bronx to Brooklyn for my 16 Year son I was waiting for him outside my house and I saw him talking to the driver I went over and I saw that my son property was on the back seat I try telling him to open the door and he wave at me saying no and Drove off. I reach out to Lyft made a claim next day I get charge $80 for damages and 2 pictures claiming it was me. Reached out to lift no help. First time this happens to me been a customer over 2 years, I will not used lift ever again they have lost a good customer and my family as well over a greedy driver.

Booked a ride at 3:00 PM in the afternoon and quoted around 20.00. Was picked up at 3:15PM from my home and dropped off at 3:44PM and when I reached my destination I was charged 65.00.The trip was around 9.81 miles. Tried disputing through the app with no help to solve issue.The ride home was only 17.65 by the way. I have disputed the overcharge with my credit card company and will be going with Uber for now on.It is pretty sad that I have to go through the trouble of disputing a charge with my credit card company due to a company not responding to an issue as well as no way to reach anyone to solve issue.

The app will show you 3 types of cars: " depending" on the number of passangers, so if we were 5, we chose the option XL That says for 6... well, they sent a Nissan Sentra, were only 4 fit+ driver. We couldn't even put seat belts on because we were all squeeze and of of us almost on the lap.of the other. So, they Charged us as an XL car being a small car! It's almost $10 the difference between one car and the other... First is not safety riding a car like that and second they charged us something we didn't have... never use it again. The driver was very kind and nice person, but This issue makes me. Feel that lyft just needed my money and sent me what ever they want it... No more

I had a terrible experience with a lyft driver this morning. I normally dont use the service, I prefer my local cab company but they were not available for me today. My driver Bashar, plate# HKJORDAN in a white mercedes c class, Took forever to pick me up, then I had to chase down his car because he was passing by me at the location, His gps was terribly inaccurate, which he admitted to, but yet he kept following its directions even after asking me where to go. He did not drop me off at the my specific location and I arrived to work late due to this. He did not apologize. I expressed my displease with his service and he spat at me and called me a fat cow as I exited the vehicle. He got out of his car and continued to yell "you fat cow" as i ran across the the street and a quarter block to my place of business.
He says he lived in the area for 35 yrs and knew his way around but he obviously didn't!

They hold my account for no reason and no body fix its mess and fake apps, after thousands of trips they couldn't promote the driver because the apps is primitive and who is design it he is limited mentality

Lyft is absolutely DISGUSTING. My boyfriend and I got attacked by a Lyft driver because he couldn't do his job & they literally let him lie about the whole situation! My boyfriend is scraped up just because of a Lyft ride. I didn't get to any destination that was paid for, I didn't get any refund, the Lyft support lady was disgustingly rude and weird and useless. I will never use Lyft ever again in my life. UBER WOULD NEVER! Exactly why I'm sticking with them & I will continue to make it known how disgraceful this service is as it's supposed to "protect passengers". They didn't protect a thing or do anything about the situation knowing the driver is the one who started the physical fight. There's proof and all. Good luck to anyone who has a problem with Lyft because they are extremely unprofessional. They simply do not care. Ashlyn is the girl I spoke with and she was rude and completely helpless and I wasted my time even saying anything to her weird self. Do better Lyft!

Booked a ride with over 12hrs notice, it showed scheduled but no one ever showed up and at time of scheduled ride my request was deleted in the system(not by me).
Ended up scrambling to get a ride to the airport and missed flight.
Thanks Lyft...NEVER AGAIN

I was charged $90 for a 15 minute ride and the driver only received $7.84 from this trip. This is outrageous. I will be calling the BBB to report Lfyt Do not use this service and do not work for this company. UBER is cheaper and pays their drivers well. I received at ride from UBER and the trip was $25 dollars and the driver received $20. I only gave this company one star because it would not let me submit this review without it.

Left app is not letting me request a ride. Lyft is not letting me speak to support. When requesting a ride, the app kept saying it did not have enough information. It already has 2 methods of payment and my profile is complete from my side. When asking the speak to support all the opptions are for people who's app successfully scheduled a ride.

The worst company to work,they don't care about their drivers at all,after I drive with over 5 years and they blocked my account for no reason, they said low rating but that isn't true my rating was 5 stars,for no reason if the passenger complained about the driver for no reason,they blocked right away driver,before they ask the driver about the issue,very bad work,you pick 4 people and their baggage for less than $3,after you drive 10 or 15 miles to pick the passenger,if the passenger no show up,you will get paid $2 hhhhhhhh is crazy they play to driver,stay away from Lyft you will lose your time and your gas and you will put miles on your car,and you will no make money from Lyft at all,

They don't provide enough rides for drivers and don't care for them aswell I wouldn't recommend them! Uber helps with customer service and gives plenty of rides and gives quest for drivers to earn bonuses! Lyft needs to do better to improve or help with customer service support for questions for their employees that's representing them aswell!

Terrible experience. The driver left when I tried to open the trunk and didn't give me my suitcase. I've been trying to contact him all day and night through the return item form and Lyft support. It wasn't until the next day that I received my suitcase, and Lyft charged me another $17 for returning the suitcase (for gas to the driver). When I wrote to Lyft support that I didn't forget my suitcase and that the driver didn't open the trunk for me, they said they were not responsible for the passengers' belongings and I had to pay the driver. I saw that Uber is responsible for the things of the passengers, and, of course, never charges passengers in such situations. What if I had to fly out in the evening? The driver didn't even apologize like it was normal. Now only Uber, deleting my account from Lyft, and I advise everyone!