I just saw a charge on my credit card from LYFT. They have NO phone number so you have to use their automated system which does not have what you want to discuss with them so you get nowhere. No matter how many times I would go on the app I couldn't get someone. Finally, a chat person came up and said they had a membership fee now (in San Francisco), I'm in Florida. I told them I wanted to cancel the membership and they just uploaded a url address that took me nowhere... I just spent an hour I won't get back. I'm glad there are other ride share companies out there!