daniela M.

On Sunday, August 20th. I took a lyft from Miami International to my house. Unfortunately, when I got home I noticed my phone was not in my handbag. So, I called lyft right away and asked them, to please give me the driver's number. The representative said she could not do that but she would contact the driver. I only heard from lyft hours later saying that they would contact the driver. Of course, they only contacted me the following morning via email. Saying that the phone was not in the car. The phone was in the car. Maybe if they would have contacted the driver 30 minutes after the fact and not hours. My phone would have been found. I will never use this service again. Lyft lost a loyal customer.