Lyft

My husband was driving for Lyft in February and was hit by a drunk driver. Fortunately he was ok, but his vehicle was totaled. After trying to call Lyft for 2 days, we finally reached someone and was set up with a claims person who kept in touch for a week or so and then NOTHING... this claim is still not resolved. It has been 3 months! My husband has emailed, called, left messages constantly this entire time and no one will return his calls or emails.
TIme to hire an attorney)!

Lyft has taken my money on a rider not showing up for ride and rider would not respond to call. Lyft has no chat support on phone or website app. You cannot ask a direct specific question on the app through their app. Just a list of question they support with their gobots response garbage. Spent 3 hours this morning driving for $38 after transfered my balance and they took $6 as a fee. Also my account has my old DL # from GA, I live in TN and updated my docs. However I cannot log in unless I have my old Ga DL# from 5 years ago. Go figure?

Uber is so much better then Lyft also the always have the app take the longest route possible when the toll roads are much faster and I don't mind paying for the tolls just don't understand it also they have the worst drivers possible it's crazy how this happens they pick up rides then cancel when they are 2 minutes away when they have already driven 10 minutes what is the since in that please advise me

DONT drive Lyft. Listen to these negative reviews. They're true. They keep 50%-75% of riders fee, scam people w bonus zones that don't work, have no customer support (amongst other negatives)...The only reason I've even partially continued to drive Lyft is for the scheduled rides; however they now managed to screw that up w their so-called update to the scheduled rides screen. It is awful & doesn't work...Pay drivers squat, charge riders tons, app suks. Where is all the $ going, Lyft?!?

I was sent in my personal email a coupon for 50% off first t rides and LYFT refuses to honor coupon. I have sent over 5 emails and they claim the most I can receive is $10 off first ride. The hook you in and then deny what they promised.
I was sent in my personal email a coupon for 50% off first t rides and LYFT refuses to honor coupon. I have sent over 5 emails and they claim the most I can receive is $10 off first ride. They hook you in and then deny what they promised. I attached a screenshot of what I received yet they repeatedly tell me it doesn't say 50% off first 5 rides and YES I never used them before, therefore, I am eligible for 50%. Terrible Service!

I'm a disabled veteran
My apt building was going through extensive renovations and I had to relocate to a nearby hotel.
Five days prior to my relocation. I created a Lyft account, downloaded the app, verified my cell phone and submitted my billing information. Everything seemed fine.

The day of my relocation. I tried to schedule a pick up time and I was told I needed to submit a secondary bank card.
What an a**** move. I was not informed of this not until the last minute and had to scramble for alternative transportation.
Customer service has been completely useless
Their approach is "RTFM"
They just copy & paste instructions instead of providing hands on assistance, correcting the problem while accessing my account.

I started taking Lyft exclusively about 3 years ago because the CEO of Uber was getting too political. Everything was ok with Lyft until I moved back to Las Vegas. Now, you can barely find a driver that speaks English. Most are horrible drivers as well. And today was my last day taking Lyft forever. I just got out of the hospital and needed a ride home. The driver picked me up, but had loud Spanish music on. I asked him to change the channel or turn it off, but he refused. Then when I get a call, he turns the music at full blast and calls me racist names. Then I ask him nicely to drop me off at a 7-11 to find another driver who wasn't so hostile and racist, he stops in the middle of a busy street and tells me to "get the F out dog!". Then threatens me. I called the police, but they won't do anything. I am so tired of everyone watching the news and thinking it is ok to be racist and hostile. I cannot change my skin color!

Zero stars. They charged a cancellation fee after driver failed to pick us up. I politely requested the fee be credited back to my account, explaining the details. Their responses were unprofessional and insulting, and they refused to credit back the cancellation fee they inappropriately charged me. It was a small amount, which I pointed out, and fairly answering my request would result in my ongoing business with them, which I also affirmed. Yet they declined to do the right thing, resulting in poor review and total loss of my doing future business with them. The revenue they are losing far outweighs the cancellation fee they inappropriately charged then refused to credit back.

I was sent a code from a current driver to become a new driver. The deal was I would receive $2400 guaranteed for my first 140 rides given in the first 30 days as a new driver. I completed the 140 rides and Lyft should have paid me $1093 for the earnings guarantee. That was on 6/15/21. They've verified I should have been paid but won't pay me siting there's an engineering bug and there are many drivers this has happened to. DON"T TRUST THEM! Said it could take days, months or years to fix. Bad business for a company so desperate for employees. They tried to have security kick me out of the hub even though I had an appointment to be there to deal with the issue.

Horrible company doesn't pay anything to the drivers Lyft keep 60-70% of all fares. Customer service needs training. Deactivation rate are very high for no reason. I drove for Lyft a few years too long. It was a disappointment 60%.A very selfish company.

Do not use Lyft.

Would give zero. The company itself is cheap and doesn't treat their drivers right. Dropped multiple drivers with fake excuses however the hub tells the truth and doesn't bullsh*t. So forget Lyft. Trust me, do NOT drive for them.

They ripped me off of what could've been$700 because they termed my account with false information even Denver hub confirmed was false. It's all a scam. And I even drove FIVE hours and made $30 during 'busy hours'. Maybe Lyft is crashing.

Arrived at Jackson, MS airport at 11:15 PM with no sign of Lyft driver to which I had scheduled a pickup hours before. Our driver (Timothy) cancelled pickup without any explanation leaving us to scramble at 12 AM to get back home. The Lyft app is worthless to customers in this case as you have no way to find someone else to pick you up or warn others of a potential problem. I'm removing the Lyft app and will only use Uber or local taxi service in the future.

I reserved a Lyft the night before to take me to the airport. On the app it showed the driver was on their way with a 10 minute window. The ride never showed up. You have no way of contacting the company. Worst experience! I would NEVER use them again!'

Twice now I have attempted to get rides in Atlanta with Lyft. On both of those occasions drivers indicated they were picking me up then changed their minds (after 5 or 10 minutes) and then canceled the drive. On both occasions multiple drivers agreed to pick me up and then changed their minds, leaving someone else to take the passenger. The first time I finally got a driver after 4 attempts. The second time I gave up after 3 attempts and just used a taxi service. Both experiences happened in a busy area. If there were a way to leave ratings for drivers that drop you like a hot potato--I would have given them one star.

The driver went to the wrong location & started the trip, when I figured out how to call from the app, he would not come to the correct address. My device clearly indicated he was 2 blocks away. I canceled the ride I got charged more than the ride would have cost to complete. Uber showed up within 2 minutes and as usual we were in route immediately. I will not stray away from Uber again no matter how many "free" ride" codes Lyft drivers peddle. Oh and my $50 free ride credit didn't apply to driver error.