Lyft

They charged me a damage fee without even ask my side of the story. A driver reported a re existing damage in his car and I was charged $100. I was never asked about the damage and was just sent a email saying they we were charging my card on file. Once I tried to dispute the charge, the customer service department was vague about the situation and eventually started ignoring my emails. Terrible company. Please use Uber and save yourself the headache.

I applied in Lyft just for little bit change in my driving career. Its been 20 years I am driving taxi with local cab company's in Denver metro area. After 2 days I got an email something went wrong with my back ground and I am not able to work in Lyft as a driver. I was wondering why and called them and talked to a person finally because its is hard to get hold of any person if you have any questions, which is bad service I would say and I told them I am a driver and have a Airport badge to work at Airport but who cares no proper answer, Still waiting for their answer. Then I applied in Uber X my background was fine, I was wondering what's wrong with these people. I wasted my time I would suggest you please don't waste you time lyft. It's is very cheap company have No customer service at all, No business experience and un professional people are running this company. I would rate Lyft 0 as of my experience.

Honestly, this is the WORST company I ever dealt with, they lost a customer. DO NOT USE LYFT. I had called a Uber & canceled it within 30 seconds due to realizing I had put the wrong location and they never refunded my money back. Mind you, you can't call them because there is no number. So good luck having to jump through hoops when something like this occurs. In the picture it says last ride as if I had a ride, bye with all that give me my money. $15 yeah, it's mine

After working for lyft for seven months and carrying a 4.8 rating, I was suddenly deleted for allegedly charging or attempting to charge a passenger on top of their fare. Though I drive for Lyft, I'm also an author and retired businessman that still needs additional income. When I tried to dispute the claim they wouldn't respond to my emails for over three weeks. They promised to me back into their system and did. Before I had the chance to get back on the road they took my privileges again. I sent the email showing my reinstatement, but they told me nonetheless I was permanently removed from their platform. I would never attempt to do something like that to a passenger, but all the passenger has to do to get out of paying is launch a complaint against the driver. I have never in my life been defamed but Lyft allowed it to happen. I would warn anybody don't ever buy a car thinking you can make money driving for this company. Now I have to join the Uber drivers if I want to eat.

While in Cincinnati this past weekend, I thought I'd give them a try. HUGE mistake. They have had a $25 hold on my card and will not release it. Yesterday, the money was in my account and available and today, it's on hold again. I have no idea the hold showed up again. I couldn't even check to see if a car was available until I had entered my card number, there was nobody available. I never even requested a car, because nobody was available yet they are holding my $25. I'm getting responses from them via email but it's so frustrating that they do not have a customer service phone number. Perhaps those lines would be tied up with people like me, wanting my $25 back. I will NEVER use this company, ever.

Be aware to be sometimes falsely accused of allegations that can cause your account to be on hold for a whole week mean you're missing out on money not able to drive. And they do not compensate you. The only thing they do is say sorry. They have the worst worst worst customer service ever specially when it comes to communication they definitely need to learn some pointers and tips from Chick-fil-A. Their email is the worst and they do not call. Uber does a much better job with response.

So they lure you into buying a promo pass at $4.99 but failed to tell you that you cannot use it unless you're in a certain area. Once I bought the pass I had access to a map that shows the exact coverage area that was not available before I purchased the pass. When I emailed them asking for a refund they told me no...

I guess Lyft needs the money that they cannot support their customers I replied back to the customer service lady that I will be deleting the app and canceling my account and posting reviews on social media. Please avoid this company as I also have Uber and never have any customer service issues with refunds or correct clarification to disputes.

I ride with left as a service that my health insurance provides (cigna) i ride to the fitness center most every day and my only complaints is if they do not find a driver for me right away they drop my request with out telling me. Well i still need a ride home. Is there a way to fix this kitchen?

Lyft does several thing that you will notice. They will say a trip is 10 minutes away and when you hit navigate it is 25 minutes away. They will also tell you that your acceptance ratings are low when they will contact you during rush hour to pick up someone 25 minutes away. You also need to document your pay because they will not give you all of your money. I did not get guaranteed pay because my acceptance rate for the last day was 63% but was 94 % on the first three days. Please watch them and make driving beneficial to you.

Tonight my daughter was abandoned by Lyft. Three times her ride was cancelled. The fourth message she received stated that her ride cost would increase by 200%! She was in a completely unfamiliar town. She took Lyft there, so it was completely appropriate to think she wouldn't have a problem to return home. She went back into the venue and was informed of a train departing in 22 minutes, the last one of the night, but she was 20 minutes away. She ran there only to find that was bad information... the last train had already left. My now hysterical daughter called me... frantic, not knowing how she'd get home. Thankfully she found a cab who charged her $100 for a 25 minute drive to the train station. I'm hundreds of miles away, waiting to hear she has safely returned home. What a disgrace. Clearly Lyft is an unreliable company. She will stick with Uber in the future.

I have very bad experience with lyft, I drove more than a year with lyft and I had excellent ratings, but they closed my account without any reason, they mentioned that someone had complain against you, they didn't ask me anything during investigation that someone who complained is true or false, when they closed my account I sent them lots of emails, but there reply was not satisfactory and their behavior was like that I had killed someone. I went to their office, they also didn't help me to activate my account.

I was scammed by a drive who lied and said I waste coffee in her vehicle when she picked me up all I had was a back pack & a cellphone no food are drinks lyft allowed the drive to lie to them and they went alone with the lie she told a 10.00 ride turned into a 100.00 ride I've contacted lyft they fail to fix this matter now I'm filing criminal charges on the driver for theft

I am a new user and had used a promo code to be applied towards my first use. I am very upset that the code was not honored. I have tried several times to email about my issue but I never received a confirmation receipt. I called customer service number and he was not able to assist since "this is a matter" they can not resolved in this department. Then they offer a $15 credit for the next ride. After this incident, why would I use Lyft them again? This was a HORRIBLE experience towards the end of my family vacation. I will tell everyone I come across never to use Lyft ever, save the headache and stay with Uber.