Lyft

I am a new user and had used a promo code to be applied towards my first use. I am very upset that the code was not honored. I have tried several times to email about my issue but I never received a confirmation receipt. I called customer service number and he was not able to assist since "this is a matter" they can not resolved in this department. Then they offer a $15 credit for the next ride. After this incident, why would I use Lyft them again? This was a HORRIBLE experience towards the end of my family vacation. I will tell everyone I come across never to use Lyft ever, save the headache and stay with Uber.

Florida traveling and Lyft picked us up from a water park. Mind you we were dry. Kids were dry. Lyft picked us up from. Water park and was ok with it. After he drops us off. 15 mins later he files a damage claims said water damage and sand and dirt damage. Got on chat with someone and they said it was humidity in the seats. The pic attached is what Lyft said he sent them. Lyft refuses to listen to me and even look at the pictures. Stay away from lift and their scam drivers.

I sent my mom, a senior, a Lyft today. The driver insisted on putting her groceries in the trunk. She complained to him as the trunk and car smelled strongly of gas. He told her it was fine, and insisted. Then, when he dropped her off, he told her not to go to the trunk and he would take the groceries for her.

Once she was in the door, she realized one of her bags of groceries was missing. My mom is a low income senior, so every penny really matters.

Lyft has done nothing! And in fact, told me they would charge me an additional $15 dollars to have the bag brought back to me. That money would go to the driver who was awful to my mother and whose car reeked of gas.

After waiting about 30 hours to hear back, I was told the driver denied having her groceries, and they could do nothing further for me. Horrible treatment by driver, loss of groceries, 30 hours of inquiry with little to no follow up. Horrible service. Horrible policies.

I have spent the last 30 minutes trying to discover WHY I cannot schedule a ride. Instructions say this is available in Denver however attempting this gets zero results. The instructions say click on clock on the app BUT there is NO clock to click and NO reason why. I have exhausted every possible method of trying to figure this out and have zero results. You would think a company that is in direct competition would be able to tell a customer why the app is not behaving as described. If they cannot address a simple issue like this why would I even want to ride with them?

What a nasty and most unprofessional app to work with. They played with your time and your money; 6 times they randomly just canceled my rides after I have waited x amount of time then they reassign you another driver for more money. I deleted the app already, it's not worth anything in this world.

This company is a scam. This is a real human not a robot. I really rented a car with lift rental program and I really lost money doing it. I'm talking about the cost of gas and the cost of the rental. They had me working 10+ hours a day just to cover the cost of the rental and then on top of that I came out of pocket for gas money of which I didn't have. This company is a scam do not ever ever ever ever ever try to work for Lyft the riders will pay $100 for a ride and you'll get $15 if you're lucky out of it. You working for under a minimum wage, and on top of that you're paying out of pocket. The only thing you get out of it is a rental car but again no amount of work you're doing and creepy situation as you get in is not worth it don't ever do this to take my advice

I am disabled and the Lyft driver left me stranded. I paid for round trip but the driver dropped me off and did not return. I contacted Lyft and they refused to take responsibility. Now I know Lyft is for idiots. I will delete the app and ride with their major competitor.

Driver took his own route and caused me to miss my flight. The flight charged us $200 to catch the next flight and the Lyft agent said as long as we got to the airport is all that mattered and refused to assist us in our money back or anything. I hate Lyft. This is why I always caught Uber. The customer service is wayyyy better.

Beware of this thief, one forgets things in his car and steals them. He checked all my things and he stole my glasses Ray-Ban and he still charges me $125 to return them to me. His name is Francisco. Be careful with him

I started driving for Lyft in June. Was also promised a $300 bonus if I completed 300 rides. Of course I called them and due to the background check and the time they release you on the road, I was already 15 days into the deal before my first ride. I had no idea, followed up with them and of course no bonus. Lyft steals money from their drivers and passengers. They care more about their compensation than your effort. They have recently made it more difficult to make money with only 10 power zones now in Chicago where I would make 230 on average for 25 rides in a day to now $150 that does not include gas and oil. Lyft im glad I found employment elsewhere, YOU CAN KISS MY $#*!!

Ok so I'm an #Uber and #Lyft customer. I honestly use Uber way more because of their pricing. I signed up for Lyft as an alternative. Today I used Lyft because they offered an Election Day special - 45% of a trip. Today I had to complain once again! It seems that every time I request a car, my bank account associated with the debit card I registered with Lyft, gets a $25 "Authorization Hold" put on. I was told it was a one time thing. Now EVERY TIME I request a car, there's a new hold. I email them an get a computer generated apology stating it for all new accounts. But over been using them for months. There is no number to call them unless there is an emergency to report. #Lyft sucks! They don't have to worry about me requesting a car any more. As soon as they release the temporary hold on my account, I will be deactivating my account.

If I could give zero stars I would. You can't talk to a human, you have to go through the app on chat. I spent 45 minutes on the chat and had to explain my situation 3 times. Either the agent doesn't speak English or they didn't take the time to read my inquiry because every question they asked was written in my original reason for contacting them. In the end the agent said they couldn't help me, so I didn't get my $30 credit and I wasted 45 minutes of my time. This is a major problem with trying to have a conversation via chat or email. The agents DO NOT READ what you are telling them. I try to give as much detail and be as specific as possible to avoid this but it still happens and its incredibly frustrating. There is also no reason for them to not give me my credit. They sent me a text offering the credit and then I tried to use it they wouldn't acknowledge it. Just a horrible experience.

During my most recent cust. Serv. Chat, the first agent did not get back to the chat session and closed it after 24 hours without resolving the issue. The next one did not help with my simple request and ended the chat session. I submitted an issue with my 2nd ride and no one from Lyft responded. It was just generic and sometimes odd chat responses that draged out for no legitimate reason. However, my very first customer service chat was helpful, and the first ride was good. Update: All subsequent rides were good to great (as expected by a large company). Also, the app is easy to use, and the occasional discounts are okay.

It's one of the most injustice rideshare companies with their drivers in the world. I drove for Lyft almost for a year and I was a 4.9 driver which is considered as awesome driver, but when they realized that I asked them about my rights and earnings when they stole my fares then they deactivate my account for no reason. Even I can not use my Lyft app as a passenger. They want their drivers to be like a $#*! and say nothing even if you get harassed or molest by the drunk passengers just stay quit and keep driving. If you wanna be a Lyft $#*! go for it.

Never again! When the driver collected us, he passed the entrance to the driveway and almost passed to exit, and he pulled on the side of the street, this was a morning after a rainy night, so naturally the street was mucky.
We walked to the car from the driveway which is covered and was not wet or had no dirt. I later received an email with photos saying that I had been charged $30 for damage. The photos show the dirt off our feet on the car and we were being charged for that. There are 2 problems I have with this, if the driver had pulled into the driveway, we would not have this problem and I sent pictures to LYFT to support my claim.
Secondly, am I supposed to walk with a portable shoe wash to ensure that no dirt from the bottom of my foot gets on the car? LYFT refuses to refund me, I will not be using them again!