LumosityReviews 240

So, after three years of having fun playing games on this site, I realized I didn't need the family package anymore because I was the only one using it. So, after my time was up, I went to renew on a smaller scale. Unfortunately, at first, I was not given the opportunity to renew anything but my family package. I went all over the site to try to find a back door to do this. Not until I went off line and returned to play a game before my last day was over did they finally offer me other options. Not a nice way to play, Lumosity, nor to treat a returning customer. Now I won't be one.

I have about 10 recurring memberships and have never had a problem with any of them EXCEPT Lumosity. They are purposely misleading and I had a difficult time getting refunded. More importantly, this company is peddling quack science that preys on the anxieties of aging people who fear losing their cognitive abilities. Lumosity was sued by the FTC for $2 million dollars for making false claims. These people are scumbag CHARLATANS! They love to talk about how much their product is used in peer reviewed research, but the fact is, peer review research mostly concludes that brain games don't work. Lumosity simply refers to the few outliers who suggest, inconclusively, they might work. Also, the scientific community is highly suspicious of the irresponsible claims made by the brain game industry. Take a look at what the Stanford Center on Longevity says: http://longevity3.stanford.edu/blog/2014/10/15/the-consensus-on-the-brain-training-industry-from-the-scientific-community-2/

I took a yearly subscription, thinking i would get access to 60+ games (that's a bait). After paying subscription, I found out there were 4-5 games (under each main section). Where all the 60+ games are hidden, I couldn't know?. So I regretted paying 59 $ for those similar type of games, i had been playing before on free access, hence claimed my money back.
Overall, some games are really fun but for a daily mental exercise (at that hefty amount), not a good deal!. Only if they enhance the numbers of games or reduce the charges!

I signed up in October/17 for family plan so my wife & I could compete with one another. She became sick & unable to play so when I had the time (wasn't playing as was at hospital) I contacted them about some relief or refund. James responded by saying ( I paraphrase) "Tough Luck we are going to stick it to you" so No Refund. We are seniors on pension but this outfit won't compromise 1 little bit. Wasn't looking for full refund just some consideration for our circumstances. Don't get sucked in... their games are repetitive & support is minimal.

Study after study have been unable to prove mental improvement as result of playing electronic games. Lumosity claims differently. As much as I would like to believe them, I find their billing deceptive. I signed up during Cyber Monday, and they kept sending better and better offers, without making it clear that each offer is not independent, but added to the previous charges.
If their billing is misleading, how can one trust their claims?
That being said, their train game is both addictive and fun, for which I added one star to my rating.

Before signing up I checked the research to see whether I could expect some cognitive improvements or stave off decrements. It was clear there is no science to suggest any gains but I joined because the games are fun. There are lots of games of all types, but if you play any of them often you find the same puzzles and sequences cropping up - they definitely need more. Make sure you turn off the automatic renewal immediately after you join and pay your first subscription.

Lumosity RENEWED MY SUBSCRIPTION WITHOUT MY CONSENT. WHEN I REQUESTED A REFUND THEY GAVE ME $59.95 instead of the $69.88! In the mean time my Bank of America charged me $35.00 for an overdraft fee. At the moments I live abroad tending to my elderly parents 88 and 89 years old - a mother with dementia and now Lumosity put me in a situation to call from overseas and pay crazy phone charges because when youre abroad you cannot use toll free numbers. It just doesnt work!
So. NO! Do NOT USE LUMOSITY! EVER!

The games are ok and while I do see progress, It's hard to justify such a price for a game I play for minutes each day. Every year, during renewal time, I find myself trying to justify the price to my husband and he's right... my reasons are not great. Recently I saw lifetime membership for $188... I thought, yeah I guess I'd pay $188 for life... turns out I had to pay the $119 first then $188 (it was confusing)... so it's roughly $300 for a lifetime subscription... honestly, that is ridiculous. I'm a teacher and I am used to curriculum fees even in light of this... the price is steep. I'll probably go with my husband's suggestion and just cancel, he said there are several other apps out there with similar concepts but cost less... It's frustrating though... I think it's a great idea and I'm just getting used to the games...

It's an 'ok' game thing - but definitely not worth a monthly fee.

If it was a $1 to $5 one-time payment that would be ok... who pays a monthly fee to play a phone game for 5 minutes a day? The only increase in brain activity you should have dear gamer, is to understand that.

There are a lot of free, fun games out there that are mentally challenging, and some great ones for ONE PAYMEMT of $2.99 or less.

Also - did'ja ever notice how a lot of reviews mention the same negative experience? I see a whole lot of reviews mentioning problems with the payment, & not getting the game, or the game not working properly & little or no tech support...

The game asked me to review - and on that review forum I saw many of the same issues mentioned. Here by those who embarked on monthly or yearly payments.

Also saw a lot of comments about how boring the repetitive free game is, & the inability to even replay some of those.

I found it weird that I could replay some of the games & improve my final score, even if I missed 1 or 2 more than on a previous score. I think the game does this to falsely build your ego - makes you think you're smarter - if your 'smarter' then by a sort of psychological-innuendo you should be getting bored with the 'easy' free version & be psyched (& apparently hypnotized) to pay not only for the game, but continually pay for it monthly...

On that same review forum, after several of the same poor reviews, there was an extreme rash of one word-praise reviews, or no comments, just 5 stars, making it pretty obvious everyone & their cousin affiliated with Lumosity glommed-on to boost ratings.

So herein is wisdom, if you wish to increase your apptitude, heed these warnings so many have shared, and research other interesting, challenging that aren't tryin' to scam ya.

BUYER BEWARE! I signed up for Lumosity a month ago. It's quite pricey when compared to other "games" so I wanted to try it out before I committed to a yearly (or longer) membership. I opted for the monthly payment and my account was debited immediately for the monthly membership amount. However, I was never allowed to access any of the games, other than the freebies, due to not being a "premium" member. I sent an email to customer service regarding the issue but they did not respond. But today they attempted to debit my bank account for another payment on a premium membership I don't have. RIP-OFF!

The games might be helpful for some. So it gets 1 star. But the trouble one must go thru to remove aut0-renew or remove an account is insanity. NO ONE ever calls back from customer service. I've only ever gotten an answering service, not a person. It's a smack in the face of people who may actually have memory issues, because it seems they are banking (literally) on people forgetting they are paying for this account, even if they're no longer able to use it. If users have to google how to remove an account: they should re-think their customer service. I will never use any this pay-for service or recommend it to memory-care clients/families.

When I initially started with Lumosity about 5 months ago, I routinely received my games before 8:30 AM each day. I prefer to play my games earlier in the day, but take today for example, it's almost noon and no games yet. The fact that if I miss playing the games that day, I lose that opportunity completely, does not seem fair particularly when the company doesn't seem to be execute on a routine basis. The company also left a really bad taste in my mouth when they sent out an email after Trump was elected, asking all members to contribute money to help overturn the election. I didn't pay for political commentary, just a few enjoyable games that may or may not make my brain work better. I doubt that I will renew next year. The games aren't worth the aggravation.

Signed up, didn't notice the policy stating that regardless of when a use may cancelled you will not receive a refund if it has been over 30 days. So if you cancel and there is 6 months of credit on your account, you don't get a refund. You are just up a creek. They push for the longer subscriptions and make them more affordable because if you cancel they just get to keep your money according to their policy. I think some agency should look into this issue. It was not readily apparent, they keep your money when you receive no goods or services and it should be illegal. Horrible customer service when attempting to resolve the issue. Don't sign up and warn your friend and family as well.